Quality Manual REV 11.pdf - Norman Filter Company
Quality Manual REV 11.pdf - Norman Filter Company
Quality Manual REV 11.pdf - Norman Filter Company
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<strong>Norman</strong> <strong>Filter</strong> <strong>Company</strong>, L.L.C. QMS Policy <strong>Manual</strong> Page 37 of 40<br />
Appendix 2 – Process Matrix<br />
Process Inputs Outputs Controls Measuring<br />
(Metrics)<br />
Sales<br />
RFQ (customer) Quotation AS-400 <br />
(Customer Purchase order (customer)<br />
OMS<br />
Service, Order (customer) Acknowledge Jobboss<br />
Entry)<br />
Complaint<br />
ment<br />
MRP<br />
based)<br />
(customer)<br />
(customer)<br />
System <br />
Technical<br />
Sales/Custo<br />
support<br />
mer Service<br />
(Design)<br />
Procedures<br />
<br />
<br />
<br />
Technical info<br />
(Design)<br />
Lead time (Prod<br />
Planning)<br />
Material and<br />
parts inventory<br />
levels (Sales)<br />
Design General<br />
Engineering<br />
Work Order –<br />
GEWO (Sales)<br />
Purchase<br />
release for ECO<br />
(Sales)<br />
Entered order /<br />
makeup info<br />
(Prod<br />
Planning,<br />
Purchasing, &<br />
Production)<br />
<br />
<br />
<br />
<br />
<br />
General<br />
Engineering<br />
Work Request<br />
– GEWO<br />
(Eng.)<br />
Purchase<br />
release for<br />
ECO (Eng.)<br />
Technical<br />
support<br />
(Sales)<br />
Technical info<br />
(Prod<br />
Planning,<br />
Purchasing,<br />
Sales)<br />
Manufacturing<br />
Drawings<br />
(Production)<br />
<br />
<br />
<br />
<br />
<br />
Quote forms<br />
Return auth.<br />
Forms and<br />
Procedure<br />
Engineering<br />
standards<br />
Design<br />
Reviews<br />
<br />
Customer<br />
Satisfaction<br />
Survey (web<br />
NC Log/ Sales<br />
based errors<br />
per month<br />
(excel)<br />
On Time<br />
GEWO<br />
(Filemaker Pro)<br />
Resources<br />
<br />
<br />
<br />
<br />
Production<br />
Schedule<br />
(Using<br />
Jobboss)<br />
Sales<br />
personnel<br />
Engineering<br />
CAD Services<br />
Production<br />
Planning<br />
(Planning and<br />
Makeup)<br />
Technical info<br />
(Design)<br />
Entered order /<br />
makeup info<br />
(Sales)<br />
Material and<br />
parts inventory<br />
levels<br />
(Inventory)<br />
BOM<br />
(Engineering)<br />
<br />
<br />
<br />
<br />
Lead time<br />
(Sales)<br />
Production<br />
Schedule<br />
(Production)<br />
Production<br />
package<br />
(Production)<br />
Reserved<br />
inventory<br />
(Inventory)<br />
<br />
<br />
<br />
Make-up<br />
entry in<br />
Jobboss<br />
Production<br />
meetings<br />
Work order<br />
and router<br />
databases<br />
<br />
On Time<br />
Delivery<br />
(Monitored by<br />
VP of<br />
Manufacturing’s<br />
late delivery<br />
tracking report)<br />
<br />
<br />
<br />
<br />
<br />
Production<br />
management<br />
Purchasing<br />
Engineering<br />
Sales and<br />
Marketing<br />
Software<br />
QM01-01, Rev.11, 07/12/12
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