Quality Manual REV 11.pdf - Norman Filter Company

Norman Filter Company, L.L.C. QMS Policy Manual Page 4 of 40
7.2.3 Customer Communications..................................................................19
7.3 Design and Development ...............................................................................19
7.3.1 Design and Development Planning......................................................19
7.3.2 Design and Development Inputs..........................................................19
7.3.3 Design and Development Outputs .......................................................20
7.3.4 Design and Development Review........................................................20
7.3.5 Design and Development Verification.................................................20
7.3.6 Design and Development Validation...................................................20
7.3.7 Design and Development Validation Testing......................................21
7.3.8 Control of Design and Development Changes.....................................22
7.4 Purchasing ......................................................................................................22
7.4.1 Purchasing Process...............................................................................22
7.4.2 Purchasing Information........................................................................22
7.4.3 Verification of Purchased Product.......................................................23
7.5 Production and Service Operations .............................................................24
7.5.1 Production Control...............................................................................24
7.5.2 Production Documentation ..................................................................25
7.5.3 Production Process Verification ..........................................................25
7.5.4 Control of Production Process Changes ..............................................25
7.5.5 Control of Production Equipment, Tools and Numerical Control (NC)
Machine Programs ...........................................................................................26
7.5.6 Control of Work Transferred, on a Temporary Basis, Outside the
Organization’s Facilities................................................................................26
7.5.7 Control of Service Operations ..........................................................26
7.5.8 Validation of Processes for Production and Service............................26
7.5.9 Identification and Traceability.............................................................27
7.5.10 Customer Property ...............................................................................28
7.5.11 Preservation of Product........................................................................28
7.6 Control of Measuring and Monitoring Devices...........................................29
8 MEASUREMENT, ANALYSIS, AND IMPROVEMENT .................................30
8.1 General............................................................................................................30
8.2 Measurement and Monitoring......................................................................30
8.2.1 Customer Satisfaction ..........................................................................30
8.2.2 Internal Audit.......................................................................................30
8.2.3 Measurement and Monitoring of Processes.........................................31
8.2.4 Measurement and Monitoring of Product............................................31
8.3 Control of Nonconformity.............................................................................32
8.4 Analysis of Data..............................................................................................33
8.5 Improvement ..................................................................................................34
8.5.1 Planning for Continual Improvement ..................................................34
8.5.2 Corrective Action.................................................................................34
8.5.3 Preventive Action.................................................................................34
APPENDIX 1 – PROCESS FLOW...........................................................................36
QM01-01, Rev.11, 07/12/12