Vodafone Group Plc Annual Report for the year ended 31 March 2012

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Vodafone Group Plc Annual Report 2012 04 What we do and how we do it We want to be admired for empowering people – making their lives simpler, easier and a good deal richer and more rewarding. These are the four pillars of the Vodafone Way which forms the foundation of our culture: Customer obsessed We are passionate about exceeding customer expectations, understanding their needs and earning their increasing loyalty. Innovation hungry We promote a climate that fosters innovation and calculated risk taking to develop new services and ways of working. Ambitious and competitive We bring energy and passion to our work, setting ourselves high standards. We measure our success compared to our competitors not just to our plans. One company, local roots We operate as one company across diverse teams and markets to achieve the best outcome for our customers. We have an international brand and values, but are part of the local community. View our year in conversation online: vodafone.com/ar2012
Vodafone Group Plc Annual Report 2012 05 Business review Performance Governance Financials Additional information
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Corporate governance Vodafone Group
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Directors’ statement of responsib
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Critical accounting estimates Vodaf
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Consolidated statement of financial
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Consolidated statement of cash flow
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Shareholder information Vodafone Gr
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History and development Vodafone Gr
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Form 20-F cross reference guide Vod
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Vodafone Group Plc Annual Report for the year ended 31 March 2012

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