Wake-up Call off-loading for Mitel 3300 PBX

Rev date: 03/10/2011 

Innovation Voice Mail 

PBX Installation and Testing Guide 

Wake-up Call off-loading for 

Mitel 3300 PBX 

1841 Bourbon Road 

Cross Plains, Wisconsin 

1-800-424-6757 

www.innovationtw.com



Wake-up Call off-loading for Mitel 3300 

Advantages to wake-up call off-loading 

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♦ 

The Mitel 3300 PBX has more resources to issue multiple wake-up calls for the same time. 

The Mitel 3300 PBX issued wake-up call does not follow a stations call forwarding or call 

rerouting to voicemail on a busy or no answer. 

Requirements 

♦ 

♦ 

♦ 

Directing the Hotel Motel Logs Port and Hotel Motel Report Port output to a COM port on the 

InnLine voicemail (needed for verification of wake-up off-loading from InnLine to the 3300) 

Program access codes for feature names “Hotel/Motel Room Remote Wakeup Call – Set” 

and “Hotel/Motel Room remote Wakeup Call – Cancel” 

Announcement device for playing wake-up messages (delivered by PBX) 

How Wake-up Call off-loading for the Mitel 3300 works 

The time is presently 8:00pm. A guest sets a wake-up call for 6:00am the next morning, using the 

voicemail system’s automated guest services feature. The voicemail’s outdial port goes off-hook 

and dials the access code assigned to the feature name “Hotel/Motel Room Remote Wakeup Call 

– Set” + the wakeup time and station number. The voicemail application confirms that the wakeup 

call was successfully registered in the Mitel PBX, since it monitors the wakeup status messages 

produced by the Mitel 3300 with its Mitel Hotel/Motel Wakeup Port (MITWAK) device interface. 

This is accomplished by connecting the COM port of the voicemail running this interface directly 

to the Mitel 3300’s printer port on the front of the controller. Another connection option is to use a 

Presidia iPocket232 1 to send these messages to the voicemail application. If the wake up call 

cannot be off- loaded to the PBX, the voicemail will take responsibility for issuing the wake up 

call. 

If a second wakeup call is requested (and will be at a later time than the first already off-loaded), 

the voicemail will wait until the first wakeup call is completed by the PBX before off-loading the 

event. The same logic holds true for any number of multiple wakeup requests scheduled for the 

room. 

If the second requested wakeup call is earlier than the first that was just off-loaded, the voicemail 

application will off-load it, which will change the wake-up time in the PBX. The wakeup request 

that was changed will then be off-loaded when the first event is completed. 

1 Port 1753 is for Hotel/Motel logs in the Mitel 3300 PBX 

1



PBX PROGRAMMING FOR WAKE-UP REPORTING 

Feature Access Code Assignment 

Assign feature access codes for the following feature names: 

• Hotel/Motel Room Remote Wakeup Call – Set 

• Hotel/Motel Room Remote Wakeup Call – Cancel 

Class of Service Options Assignment 

Enable the following Class of Service Option for the voicemail stations: 

• Hotel/Motel Room Remote Wakeup Call Allowed – Yes 

Application Logical Port Assignment 

Direct the following Port Logical Names to the Port Physical Name as shown below (this example 

shows these reports being output to the DB-9 printer port on the front of the 3300 controller): 

2



System Port Assignment 

Check this form to ensure that LPR1 is assigned to the Maint. port: 

VOICEMAIL PROGRAMMING 

Wake-up Call Settings 

Go to System >Tenants >Tenant1 

Double-click Wake-up Calls icon 

Click the Off-loading tab and ensure that the External Device field is set to Mitel 3300 

In the “Set Wake-up Code Prefix” field, enter the feature access code that is assigned to 

“Hotel/Motel Room Remote Wakeup Call – Set”. The above screen shot is using *8 as an 

example. 

In the “Clear Wake-up Code Prefix” field, enter the feature access code that is assigned to 

“Hotel/Motel Room Remote Wakeup Call – Cancel”. The above screen shot is using #8 as an 

example. 

3



Device Interfaces 

Check by clicking the Do button if the following serial device interface is loaded on the voicemail 

server: 

If it is not present, activate it by going to System > Device Interfaces. 

Check the communication parameter settings of both interfaces and make sure that the baud 

rate, stop bits, etc. match the settings of the devices they are connecting to. 

Mitel Hotel/Motel Wakeup Port (MITWAK) 

Ensure that the statement: newlog=on is in the Parameters field. 

4



Connecting the voicemail system to the Mitel port configured for wake-up 

reporting 

Connect the COM port that is configured for the MITWAK interface to serial port on the Mitel 3300 

(printer port LPR1 on the front of the controller or use a Precidia device) that will output 

Hotel/Motel wakeup messages. 

Serial port pin configuration 

Refer to the InnLine IP / Elite / InnLine 2020 / InnLine Express voicemail installation guide for 

serial port pin configuration. 

5



TESTING 

Before testing, it’s important that both clocks (Mitel 3300 PBX and the voicemail) are 

synchronized. 

Access voicemail and go to automated guest services. Set a wake-up call for a guest for at least 

10 minutes in the future. In our test example below, we will set a wake-up call for 9:30am from 

guest mailbox 2507. 

After setting the wakeup call, the voicemail will dial the appropriate feature access code plus the 

time and station number as shown below: 

Next, the Mitel Hotel/Motel Wakeup Port interface will receive the following message: 

This message is the voicemails indication that the codes it dialed were received and understood 

by the Mitel 3300 PBX. The voicemail then displays the following message: 

After the above three items take place, the Mitel 3300 PBX will deliver the wake-up call at the 

prescribed time. The voicemail application keeps track of the how many attempts are made to the 

room, since that information is delivered to the Mitel Hotel/Motel Wakeup Port interface. 

If the call goes unanswered by the guest, the voicemail can notify a station (usually one at the 

front desk) that the wake-up call wasn’t answered. To configure an extension to receive these 

wake-up failure notifications, click the Do button and choose Configure System. Under the 

Tenant, go to the wake-up calls icon, and select the Failure Notification tab. By default, 

extension 0 will receive these notifications. Select the field and change its value (to any valid PBX 

extension) if a different notification point is desired. 

Also, you may check that the wake-up call is registered in the Mitel 3300 by using the 

maintenance command: LOCATE FEATURE EXTENSION 

6



REPORTS 

The voicemail system incorporates all wakeup messages sent to the MITWAK interface to its 

wake up call report, including wakeup calls that have been set by the Attendant Console or other 

administrative extensions that have permissions to set wakeup requests: 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 

* * 

* InnLine Express Voice Mail System * 

* W A K E - U P C A L L R E P O R T * 

* Tenant 1 * 

* 05/21/2009 10:14a * 

* * 

* Lists activity regarding the configuration and processing of wake-up * 

* calls over a 24 hour period. * 

* * 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 

H I S T O R Y 

Mailbox When What For By 

========== ============== ==================== ============ =============== 

2507 05/21 09:25:42 SET 05/21 09:30 GUEST 

2507 05/21 09:30:13 NO ANSWER 1 05/21 09:30 

2507 05/21 09:35:14 NO ANSWER 2 05/21 09:30 

2507 05/21 09:40:13 NO ANSWER **3 05/21 09:30 

2507 05/21 10:14:32 SET 05/22 06:00 SET BY EXTENSION 2410 

P E N D I N G W A K E - U P C A L L S 

When Mailbox Attempt Reoccurs Daily 

=========== ========== ========= ============== 

05/22 06:00 2507 1 No 

Summary 

------------------------------ 

Calls Set................ 2 

Calls Cleared............ 0 

Calls Snoozed............ 0 

Calls Reoccuring Daily... 0 

Calls Attempted.......... 3 

Calls Pending............ 1 

7



OTHER INFORMATON 

There is a software deficiency on the Mitel 3300 with regards to re-occurring wake-up calls. Upon 

answering a reoccurring wake-up call, the Mitel will output “Acknowledged By Extension”, 

followed by a “Set By Extension” messages, which are normal. Once the user hangs up, the Mitel 

transmits a second set of “Acknowledged” and “Set” messages. This second set of messages 

from the PBX results in: 

1. InnLine shows two ANSWERED (from the first attempt) entries in the wake-up report. 

2. InnLine shows under Pending Wake-up Calls that this reoccurring event will happen in 

two days. 

3. InnLine will speak this pending wake-up call to the user as reflected in the report. 

4. If this type of wake-up event is canceled from InnLine, it is NOT canceled in the PBX (due 

to the incorrect pending date. 

The example below shows the second set (highlighted in yellow) of messages received from the 

PBX: 

2011-MAR-10 09:37:58 HOTEL A/Active -Info- #0990[CR] 

WAKE-UP:1 7205 9:45* Set By Extension 2508[CR] 


WAKE-UP:1 7205 9:45* Acknowledged By Extension 7205[CR] 




WAKE-UP:1 7205 9:45* Acknowledged By Extension 7205[CR] 



* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 

* * 

* InnLine IP Voice Mail System * 

* W A K E - U P C A L L R E P O R T * 

* Tenant 1 * 

* 03/10/2011 9:44a * 

* * 

* Lists activity regarding the configuration and processing of wake-up * 

* calls over a 24 hour period. * 

* * 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 

H I S T O R Y 

Mailbox When What For By 

========== ============== ==================== ============ =============== 

7206 03/10 08:59:56 NO ANSWER 1 03/10 09:00 

7206 03/10 09:04:57 NO ANSWER 2 03/10 09:00 

7206 03/10 09:09:58 NO ANSWER **3 03/10 09:00 

7206 03/10 09:10:00 SET 03/10 09:00 WU-1* SET BY EXTENSION 7206 

7205 03/10 09:37:21 SET 03/10 09:45 GUEST 

7205 03/10 09:44:35 ANSWERED 03/10 09:45 

7205 03/10 09:44:39 ANSWERED 03/10 09:45 (CAUSED BY SECOND “ACKNOWLEDGED” 

MESSAGE) 

8



P E N D I N G W A K E - U P C A L L S 

When Mailbox Attempt Reoccurs Daily 

=========== ========== ========= ============== 

03/10 09:00 7206 1 Yes 

03/12 09:45 7205 1 Yes (SHOWS 03/12 INSTEAD OF 03/11 BECAUSE OF SECOND “SET” MESSAGE) 

This software deficiency has been observed in the following Mitel 3300 versions: 

Release level: 4.1 SP2 

Active software load: 10.1.2.13 

Release level: 4.2 

Active software load: 10.2.0.26_2 

It should be noted that this software deficiency does NOT cause the re-occurring wakeup event to 

happen at an incorrect time. It only causes the wake-up report generated by InnLine and the 

spoken event to be inaccurate. 

Also, if the Mitel 3300 software release is older than those mentioned above, it’s possible that this 

software deficiency is not present. 

END OF DOCUMENT 

9

Wake-up Call off-loading for Mitel 3300 PBX

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