InnLine Systems Brochure - Innovation Technologies Worldwide

INNLINEHOSPITALITY VOICE MESSAGINGTMTMInnovation Technologies Worldwide, Inc.1841 Bourbon RoadCross Plains, Wisconsin 53528 USAToll-free 800.424.6757phone 608.798.3555 • fax 608.798.3567www.innovationtw.comIn an effort to continually improve our products, InnovationTechnologies Worldwide, Inc. reserves the right to changefeatures and specifications without notice.

INNLINETMVOICE MESSAGING FOR THE HOSPITALITY & LODGING INDUSTRIESTMSince 1990, InnLine has been the preferred voice messagingTMsolution for lodging properties of all sizes. InnLine voicemessaging systems have been specifically designed to meetthe needs of the lodging industry.TMInnLine interfaces seamlessly with your existing equipment,providing a cost-effective solution to improving customerservice. Reducing operator console traffic frees up staff time,allowing for a more productive work environment.By combining voicemail, automated attendant and hospitality-TMspecific features into one system, InnLine goes beyond simplemessaging and turns the guest room phone into a completeinformation center.• INTEGRATES WITH ALL MAJORLODGING PBX & PMS SYSTEMS• AUTOMATED GUEST SERVICES• WAKE-UP CALLS WITH SNOOZEFEATURE• GUEST VOICEMAIL TUTORIALS• WAKE-UP CALLS CAN BE SET BYGUEST OR FRONT DESK STAFF• VOICE MAILBOX CONFIGUREDFOR GUEST AT CHECK-IN• VOICEMAIL HOLDING BOX ATGUEST CHECK-OUTFREE UP VALUABLE STAFF TIMEEasy-to-use voicemail eliminates the need for message taking anddelivery, freeing up valuable staff time. Special instructions, workschedules and maintenance orders can all be communicatedTMthrough InnLine voice messaging products. Propertymanagement system integration allows your computer system tointegrate with voicemail features.LOWER OPERATING EXPENSESAutomated Attendant transfers outside calls directly todepartments or individuals, further reducing operator consoletraffic. While your guests will appreciate InnLine’s benefits, you’llenjoy increased productivity and profitability.IMPROVE CUSTOMER SERVICEAutomated guest services provides information to your guests atthe touch of a button. Guests can get travel information, weatherforecasts, road conditions, current time, room service or local fooddelivery, local information about restaurants, theaters, shoppingand other attractions. Additionally, wake-up calls are guestprogrammableand handled automatically by the system.

INNLINETMBENEFITSTHE INDUSTRY-STANDARDVOICE MESSAGING SOLUTIONHOSPITALITY-SPECIFIC From the initial stag es ofdevelopment through the release of our products, hospitalityspecificneeds are our core focus. InnLine’s lodging-specificfunctionality works to streamline many of your property’s day-todayoperations.TMRELIABILITY InnLine offers the best software and hardware,designed to perform reliably 24-hours-a-day. It’s so dependableand seamless, you will forget it’s there.GUEST VOICE MESSAGING eliminates the needfor message taking and delivery, freeing up valuable stafftime.STAFF VOICE MESSAGING creates moreefficient staff communications. Special instructions,work schedules and maintenance orders can all beTMcommunicated through InnLine voicemail.TRUSTED & ENDORSED With over 20 years ofhospitality voice messaging experience, Innovation Technologies’TMInnLine IP voicemail has set the standard as the highest qualityhospitality voice messaging system available. Continuallyat the forefront, Innovation pioneered features like the DIDserver, guest-programmable wake-up calls, and more. InnLine’scontinued reliability and hospitality-specific feature-set has led itto be endorsed by all major hotel chains.AUTOMATED ATTENDANT transfers outsidecalls directly to departments or individuals while youroperator remains available.AUTOMATED GUEST SERVICES providesinformation to your guests at the touch of a button.TMEXTENSIVE FEATURE-SET InnLine offers a completeset of features. Hospitality-specific features such as automatedwake-up calls, automated guest servicesguest voicemail tutorials,automated attendant, and more are included standard on allTMInnLine voice messaging systems.WAKE-UP CALLS are guest-programmable andhandled automatically by the system. Additionally,TMInnLine offers wake-up call reports and missed wake-upTMFLEXIBILITY InnLine provides guests and hotel staff withconvenient, flexible features that allow hotel guests and staff totake control of how and when they communicate. Furthermore,TMInnLine IPTMwill accommodate the addition of InnCharge CallTMAccounting and PrivateLine DID Server.EASY TO USE Both guests and staff will appreciate thatIPIPMInnLine IP is easy to use and convenient. Guest voicemailtutorials guide guests through using their mailbox.Furthermore, administration is simple.TMINTEGRATION InnLine seamlessly integrates withall major property management and PBX systems. Guestmailboxes are automatically activated and deactivated oncheck-in and check-out. Additionally, the guest’s mailboxand messages are automatically moved when a roomchange message is received from the PMS.

INNLINE VOICE MESSAGING SOLUTIONSIPTMTMINNLINE IP• 8 to 24 ports• Solid State Drive• Rack-mountable 1U chassis• Unlimited mailbox capacity• SIP integration• 6 physical com ports• 1 standard set of customrecorded promptsTMInnLine IP is a next-generation voicemail system employing Session Initiated Protocols (SIP) to reduce integrationTMand hardware costs. No digital or analog cards are required. InnLine IP comes standard in a cutting-edge, industrialrack-mountable 1U chassis.• 8 to 64 ports• Three hard drives configured in a RAID5 array• Dual hot-swappable power supplies• Rack-mountable 4U chassis• Unlimited mailbox capacity• SIP integration• 6 physical com ports• 1 standard set of custom recorded promptsTMINNLINE IP ELITEInnLine IP Elite has all the reliable features of InnLine IP, with the addition of hardware redundancy and backupcapabilities are built in. This robust system is a must for large hotels, resorts and convention centers.Multi-tenanting (virtual instance) feature:Using this method, one server (located at the property) may run several “virtual instances” of the InnLine IPvoicemail application. Each instance would serve as a separate tenant within the property..DMG IntegrationOlder “legacy” PBX that do not support native SIP, may integrate with InnLine IP or InnLine IP Elite using DialogicMedia gateways. The gateways come in 8 port increments, and can connect to a variety of legacy PBX’s (such asHitach HCX-5000 and older versions of Nortel, Avaya and Mitel.

INNLINETMVOICE MESSAGING SOLUTIONSTMELITE• 8 to 64 ports• Dual hot-swappable hard drives• Dual hot-swappable powersupplies• Rack-mountable 4U chassis• Unlimited mailbox capacity• 9 physical com ports• 1 standard set of customThe most robust system for large hotels, resorts and convention centers. Redundancy and backup capabilities are critical builtinfeatures needed for larger properties. InnConnect call forwarding provides your guests the unique option to take every callTMor not.TMINNLINE 2020• 4 to 24 ports• Single SSD Drive• Rack-mountable 4U chassis• Unlimited mailbox capacity• 9 physical com ports• 1 standard set of customrecorded promptsFor small to large properties that need to grow, we’ve combined voicemail, automated attendant, and wake-up callsTMinto one powerful system. InnLine 2020 provides a flexible solution for your property with future growth in mind.TMINNLINE EXPRESS• 4 to 8 ports• Mini-tower case• 250 mailbox capacity• 3 physical com portsTMFor small to medium properties, InnLine Express provides an affordable opportunity to offer the same amenities and features as theirlarger counterparts.

INNCHARGETMADD-ON MODULESCALL ACCOUNTING MODULENext-Generation Call Accounting for HospitalityTMInnChargeTMseamlessly integrates with InnLine to provide a troublefreecall accounting system. You can simply connect through a webbrowser to view a host of reports, and even assign VIP pricing to aguest. Additionally, InnCharge’s client software is easy to use, whichmakes changing call pricing a simple task.KEY FEATURES:• Access using easy-to-use web-based interface orfront desk client softwareTM• Seamless integration with InnLine means nointegration or support challenges• Flexible call pricing generates revenue• Extensive reporting capabilitiesPRIVATELINE TMDID MODULEDynamic DID for GuestsTMWith PrivateLine , you can ask guests if they would like their owndirect incoming telephone number(s). Then, with the includedlabel printer, guests receive business cards listing their personalnumbers. Guests will enjoy the added convenience of a directnumber to forward their mobile phones to.KEY FEATURES:• Up to 3 numbers per room• Personal business cards listing assigned numbers• Phone number usage reports• Permanent phone number assignment for any extension