DKSH Japan K.K.

Message from the PresidentOur reputation is founded on consistency inpartnerships and long-term engagement.Dr. Peter A. KaemmererRepresentative Director and President of DKSH Japan K.K.Founded in Yokohama in 1865 by HermannSiber and Caspar Brennwald, thecompany has overcome many challengesover the course of nearly 150 years to becomea major contributor to culture andbusiness in Japan. Our strong roots resultin our very unique way of doing business,where the cultures of Japan and Switzerland- of Asia and Europe - harmoniouslycomplement one another.We have learned to steer a clear courseamong these two distinctive cultures,taking the best of both worlds to servethe constantly evolving needs of our businesspartners. Our reputation is foundedon consistency in partnerships and longterm engagement. We are proud of ouremployees who are still driven by thesame pioneering spirit that inspired ourfounders.Japan is a highly sophisticated and complexmarket with high entry barriers forwestern companies. Regardless of whetherthe business partner is a multinational ora medium-sized company, and no matterwhether consumer goods, specialty chemicalsand ingredients for food/cosmetics,or advanced machinery are involved, ourDKSH specialists know what makes Japantick and have a deep understanding of theneeds of our Japanese business partners.At the same time, we assist Japanesecompanies to sell their products in themarkets they wish to enter, making fulluse of our brand strength and comprehensivenetwork across both Europeand Asia. For Japanese and Europeancompanies alike, we provide the ideal mixof sourcing, marketing, brand building,sales, distribution, and after-sales services.We are continuously enhancing ourcapability across the entire value chain inorder to earn the trust invested in us andactively work with our business partnersto expand their business for our mutualbenefit.I was born and raised in Japan, and I amvery familiar with Asian culture. I feel verystrongly for this country and consider itboth my duty and a privilege to serve as abridge between east and west.I would like to thank all our business partnersfor their continued support and trustin DKSH.1

Profile• DKSH in Japan• Market Expansion Services• What we doDKSH in JapanDKSH Japan K.K. is the country’s leadingMarket Expansion Services provider witha focus on consumer and luxury goods,specialty chemicals, pharmaceuticals andfood ingredients, as well as technologyproducts. We provide sourcing, sales, marketing,distribution and after-sales servicesto help companies grow their businessesin Japan.Our unique business model is basedon our unrivalled market expertise andtime-proven ability to bridge cultural gapsbetween east and west. As brand buildersand distributors, we offer comprehensiveservice packages and solutions for specificmarket segments and niche applications.Established and operating in Japan since1865, we have acquired the trust andloyalty of a wide network of clients andcustomers from Asia Pacific, Europe, andthe Americas.Our organizational structure reflectsthe three main operational pillars, supportedby the corporate functions of Financeand Services, on which our businessis built:• Luxury & Lifestyle• Performance Materials• TechnologyMarket Expansion ServicesWe help companies grow their businessin new and existing markets. We expandtheir access to knowledge, their sourcingbase, their revenue opportunities, andtheir market shares. Providing businesspartners with a comprehensive packageof services to reach their goals is what wecall Market Expansion Services.What we doOur business is more than just theexchange and promotion of goods. It isa service philosophy that takes profoundresponsibility for the goods and brandsof our clients. It is a proactive approachto providing strategic advice, marketinformation, and insights through our vastnetwork of industry experts. It is the resourcefulnessand ability to solve even themost specific problems. It is a genuinelycustomer-centric approach of knowingand handling products, building brands,and expanding brand equity.We work in the interests of our clientsand customers in the spirit of true partnership.Our market insight and pan-regionalnetwork combine to offer a sustainableapproach to sourcing, sales, marketing,distribution, and after-sales services. Beingpart of the global DKSH Group enablesDKSH Japan K.K. to be your reliable andstrategic partner for growth.Company nameDKSH Japan K.K.Main office3-4-19, Mita, Minato-ku, Tokyo 108-8360, JapanEstablished November 28, 1865Incorporated September 13, 1965CapitalizationJPY 1.6 billionShareholder DKSH Holding Limited Zurich, Switzerland (100%)Number of employees 300Description of businessService providers of various products for the luxury and lifestyle, performance materials, and technology industries.DKSH builds bridges connecting worldwide business2 3

History and milestonesArrival of the Swiss delegation in Edo(May 28, 1863)140 years of progress in JapanSince its inception, DKSH Japan’s developmenthas been closely connected withthe history of Japan. Hermann Siber andCaspar Brennwald founded their tradingcompany in Yokohama in 1865, whenthey were young men in their twenties.Their company seat, Yokohama Ko 90-banKan, conveniently named after its address,soon established itself as the heart ofJapan’s silk trading activities. The companylater went on to help set up the gas lightSwiss delegation (Casper Brennwald is third person from right)system for Yokohama and Ginza, and alsobegan importing watches and machineryfrom leading Swiss manufacturers. It wasrenamed Siber Hegner & Co. in 1910. Itsreputation as a trading company grewrapidly despite several setbacks: a warehousefire, several wars, and the GreatKanto Earthquake in 1923. The company’ssurvival is indeed testimony to its resilienceand adaptability. The firm entered a newera in 1932, when the company’s headquarterwas moved from Yokohama toZurich, Switzerland. SiberHegner HoldingLtd. continued to grow, opening branchesthroughout the world and becoming animportant player in key markets. On theoccasion of the company’s 100th anniversaryin 1965, it was formally incorporatedin Japan as Nihon SiberHegner K.K. Afterbecoming part of DKSH Group in 2002,the company changed its name to DKSHJapan K.K. in April 2009.1865On May 28, the industry and trade delegationfrom the Swiss Government officiallyarrives in Edo aboard the Dutch steamshipMedusa. Accompanying the mission is 24year old merchant Casper Brennwold1865In a letter from London dated November 28,the establishment of Siber & Brennwald inYokohama is announced, with capital of GBP10,000. Brennwald names Hermann Siber ashis partner.1866Caspar Brennwald is appointed Swiss Consulin Japan and granted the right to own landby the Emperor.1872-1874The firm helps setting up Japan’s first gaslight system for Yokohama and Ginza, in cooperationwith merchant Kaemon Takashima.1888Robert Hegner von Juwalta, nephew of firmfounder Hermann Siber, joins the managementof Siber & Brennwald.1900The firm’s name is changed to Siber, Wolff &Co.1903The firm receives an award from BaronMasanao Matsudaira, President of Dai NihonSilk Yarn Industry, for its achievements inJapan’s silk yarn industry.1906-1921The firm’s name changes to Siber Hegner &Co. in 1910. Branches are opened in Kobe,Osaka, Tokyo, and Shanghai.1923The Great Kanto Earthquake devastates thefirm’s Yokohama headquarters, with totaldamage estimated at more than CHF 10 million.1932The firm is reorganized as a stock company.The headquarter is moved to Zurich, Switzerland.1941-1945Asian trade comes to a standstill duringWorld War II. SiberHegner managers inChina and Japan act as representatives of theInternational Committee of the Red Cross(ICRC). In Japan, the ICRC’s headquarter islocated in the main SiberHegner office from1944 to 1994.1964SiberHegner Holding Ltd. is established in Zurich.The group is restructured, with branchesin the Far East region becoming independentcorporations over the next year.1965On the firm’s 100th anniversary, NihonSiberHegner K.K. is established as a Japanesecorporation.1974SiberHegner Holding Ltd.’s capitalizationis increased to CHF 10 million and simultaneouslystock options are granted to allemployees in the Group.1992The Isogo Service Building is completed.Condirama Japan, the Food ApplicationLaboratory, and the Quality Control Laboratoryare established.1993Nihon SiberHegner headquarters movesto the SiberHegner Mita building in Tokyo.The Distribution Center opens in Fukuroi,Shizuoka Prefecture.2002SiberHegner Holding Ltd. merges with DiethelmKeller Services Asia Ltd. on June 19,forming DKSH Holding Ltd.2008Nihon SiberHegner K.K. merges with DescoLuxury (Japan) Ltd. All operations are takenover and continued by Nihon SiberHegnerK.K.2009The company name changes to DKSH JapanK.K. DKSH Japan K.K. takes over all businessoperations from Michael Weinig Japan K.K.2010Mikron Machining transfers their machiningbusiness to DKSH2011DKSH establishes the Fantree ScholarshipFoundation.2012DKSH Holding Ltd. is listed on the SIX SwissExchangeHermann Siber(1900)Caspar Brennwald(1899)Outside view of Siber & Brennwald'sheadquarters (1886)Award for achievements in Japan's silk yarnindustry (1903)Company headquarters in Yokohama (1885)Silk reelers (1928) 100th anniversary celemony (1965)4 5

Luxury & LifestyleBusiness Lines• Watches• Accessories & Apparel• Consumer HealthRetail• Faber-Castell boutique Tokyo MidtownCareful maintenance of productsFaber-Castell Boutique Tokyo MidtownBringing a wide variety of globalbrands to JapanA business segment of DKSH’s BusinessUnit Consumer Goods, we draw on ourexperience developed over nearly 150years of operations to provide high-qualityservices for global brands. Leveraging ourmarket expertise, we are proud to introducea selection of outstanding brands forwhich we have steadily built their brandprofile and market share.Our servicesIn Business Segment Luxury & Lifestyle,our services fall into three main categories:1. Diversifying distribution channelsAs the exclusive distributor for our clients’brands, we work hard to raise the awarenessfor each brand. We help our clientsgain market insights to what customersand end consumers want, And with thisinformation, we provide tailor-madesolutions for the selling, marketing, anddistribution of our clients’ products.Our marketing activities are alwaysprofessional, based on a disciplined andlong-term approach as we work togetherwith our clients to enhance each brand’sprofile. In providing these services, weconsistently follow the strategy that accordsfirst priority to our customers’ andend consumers’ satisfaction.In 2005, we launched retail operationsfor this business segment to better servethe needs of our clients in this competitivemarket.2. Customer serviceOur customer service operations providea point of contact for end-consumers,promptly answering inquiries fully andaccurately. Inquiries range from newproducts and sales outlets to handling ofadvertisements.3. Technical serviceOur technical service specialists play a pivotalrole in marketing, consumer relations,and achieving customer satisfaction.These professionals are responsible forthe careful maintenance for our consumers’goods and sell accessories accordingto their needs. They also lend theirtechnical skills to support marketing andsales, and are able to explain to customersthe construction, mechanisms, and otherpoints of the products we handle. If anyproblem, however slight, is found in theproducts we receive from overseas, ourtechnical service specialists will contactclients to work out an immediate improvementplan. The role of our technical staffis to serve as the toughest customers inJapan, a consumer market ranked as theworld’s most discerning and demanding.New and unique marketing styleIn 2007, we opened Faber-Castell TokyoMidtown, our flagship boutique for Faber-Castell, a German maker of top-endwriting, drawing, and coloring supplies.With the opening of this flagship store,we created the only venue in Japan forvisitors to truly experience the uniqueworld of Faber-Castell.Faber-Castell boutique Tokyo Midtown6 7

WatchesLuxury watch brands• Maurice Lacroix• Ulysse Nardin• Corum• Graham• Harry Winston• Parmigiani FleurierLifestyle watch brands• Timex• Tendence• Mondaine• Puma TimeMaurice LacroixUlysse NardinTimexTendenceCorum Graham Harry Winston Parmigiani FleurierMondainePuma TimeThe distribution of watch brands hasalways been a strategic pillar of our company’sLuxury & Lifestyle activities.We have a well-established reputationas successful brand builders, drawing ona wealth of experience and expertise. Formore than a century, our company hassuccessfully managed many prestigiouswatch brands and established a strongpresence for them in Japan. Today, werepresent a complementary portfolio ofclearly positioned luxury watch brands,managed by a specialized team of competent,and highly motivated sales andmarketing professionals. DKSH has a trackrecord of building successful partnershipswith Japan’s leading watch retailers basedon mutual respect, a long-term view, anda shared passion for horological masterpieces.The lifestyle watches we handle rangefrom models that capture the latest fashionsto classic timepieces.8 9

Accessories & ApparelConsumer HealthAccessories & Apparel brands• Graf von Faber-Castell• Faber-Castell• Lamy• Filofax• LettsConsumer Health main brands• SILENCIA• SILENCIA PRO• Sperian• Univet• MCR Safety• Bollé SafetyGraf von Faber-CastellFaber-CastellUnivetWe handle a full line-up of productsranging from limited-edition fountainpens of exceptionally rare value, stylishwriting materials for everyday use, notebooks,and high-quality writing, drawing,and coloring supplies that are not onlyrespected by professionals but also welllovedby children.Safety products“Introducing the world’s top brands insafety equipment.” Guided by this motto,we import a variety of safety equipmentfrom the world’s leading producers,all carefully selected for their depth oftechnological of expertise and wealth ofexperience in the field.In recent years, we have also startedputting greater focus on the environmentalarea, offering devices that protectagainst dioxin, asbestos, influenzas, andother hazardous substances. We areexpanding our range of safety products,such as gloves with resistance to chemicals,needles, and cutting, aimed to protecta worker’s hands from injury duringdebris removal.Healthcare productsFor general consumers, we offer a rangeof products united under the theme “simplicityand relaxation.” This lineup includesperennial best-sellers such as Silenciaearplugs and Ibiki Silencia antisnoringdevices.We are proud to offer a selection oftop brand products from leading overseashealthcare companies, principally fromEurope and America.In each of these fields, our team ofmarketing specialists carefully studies andanalyzes an array of potential products,developing sustainable brands that servethe health and comfort of consumers.We offer the best of these productsthroughout Japan, via pharmacies, generaldrugstores, and supermarkets.LamyFilofaxLettsSILENCIABollé SafetyMCR Safety / Hexarmor10 11

Performance MaterialsBusiness Lines• Food & Beverage Industry• Personal Care Industry• Specialty Chemicals Industry• Pharmaceutical IndustryWe market and distribute specialty chemicalsand food ingredients, enabling ourbusiness partners to increase their competitiveness,achieve growth, and expandtheir market share. We connect Europe,Asia, and the Americas providing instantaccess of best selected products to localmarkets. Our professional team seamlesslymanages the entire supply chain fromclients to customers, offering global sourcingaccess, application research, marketanalysis, sales, marketing, distribution, logistics,and after-sales services. Effectively,we provide integrated and tailor-madeservices meeting to our business partners’needs.Our sourcing servicesWith local teams in four continents weprovide customers access to the world'sfinest suppliers. Compliance management,product registration, supplier auditing andcertification, quality assurance, and onsitemonitoring of trial production runsare part of the services we offer. Throughstandardized processes and integrated ITplatforms we are able to give fast and reliablefeedback covering all aspects of themarkets.Safety, Environment, Quality andRegulatory Affairs (SEQRA)Protecting the health and safety of allour stakeholders is an integral part ofour operations and therefore a primaryresponsibility of management on all levels.We comply with all legislations and associatedcodes of practices applicable for eachcountry and specific industry. Our professionaland independent SEQRA teamsaround the world proactively supportoperations, allowing a smooth executionof all our transactions from origin to finaldestination.To guarantee compliance with Japaneseregulations, we work closely withour suppliers and sourcing offices to makesure that all levels of quality and safety aremet right from the start. Our special competencycenter for the European REACH(Registration, Evaluation, Authorizationand Restriction of Chemicals) regulationwhich, along with our many compliancecompetence centers all around the world,provides effective support for our businesspartners and is affiliated with the EU basein Lyon, France.Quality Control Laboratory(Technical Service Center Isogo)Our Quality Control Laboratory is equippedwith the latest analytical equipment toensure the safety and quality of ActivePharmaceutical Ingredients (API) andveterinary drugs. We ensure full compliancewith all applicable standards andregulations such as Japan’s PharmaceuticalAffairs Law. We aim to be the partner ofchoice for domestic, and overseas pharmaceuticalcompanies, supporting themin the introduction of APIs, additives, andpharmaceutical intermediates to the Japanesemarket. In-house acceptance testsare carried out in compliance with GoodManufacturing Practices (GMP) standards.Quality Control Laboratory•Quality control of ActivePharmaceutical Ingredients (API)• Registrations and documentations• In-house acceptance testsQuality Control Laboratory in Isogo, Yokohama12 13

Food & Beverage IndustryPersonal Care IndustryIndustry Clusters• Beverage & Dairy• Confectionary & Bakery• Food Services• Food Supplements & NutritionCondirama JapanFood application laboratoryWe design and customize food productsto meet the highest requirements ofour customers. Our Food ApplicationLaboratory offers a comprehensive servicepackage that includes the developmentand trial of new flavors, natural colorings,natural emulsifiers, and stabilizers used forthe creation of innovative products.Condirama JapanOur confectionary training and developmentcenter, Condirama Japan, serves asa base for our research into confectionarytechnologies, providing a source of innovativeideas for bakery and confectionaryapplications. Condirama Japan is wellknownfor its advanced training ofconfectionary and pastry chefs.Food & Beverage IndustryThanks to our vast sourcing network weare able to offer highest quality ingredientsfor food and beverage applications,bridging seasons with alternative suppliersaround the globe. In addition, ourTechnical Service Center supports productdevelopment and customization as well asidea generation and conceptualization.The segments we serveFrozen/dried fruits and vegetables, cannedfruits, and fruit/vegetable juice concentratesare the main products handled inthe Beverage and Dairy segment. Keyquality characteristics to ensure highestfreshness and quality standards are “natural,wild, and organic” all sourced frommarkets in Europe, South America, theMiddle East, southern Africa, and SouthEast Asia.In the Confectionary & Bakery segmentwe offer flavorings, emulsifiers,thickeners, sweeteners, colorings, intensifiers,spice oils, spice oleoresins, seasonings,and cereals.Our Food Services team offers abroad range of products that start withhighquality couverture chocolate and stabilizersfor whipped creams and mousses,concentrated fruit pastes and spirits with60% alcohol content, and continues withItalian wine, olive oil from Greece, andsauce bases manufactured in the UnitedStates. In cooperation with Condirama ourspecialized staff not only supply our customerswith high-quality ingredients, butalso a wealth of new confectionary ideas.We count hotels and restaurants amongstour customers as well as supermarkets,convenience stores, and the airline cateringindustry.Paying keen attention to clinical dataand efficacy studies, our Food Supplements& Nutrition team introduces ourcustomers to functional and nutritionenhancedingredients from all over theworld. This includes dietary fibers, eyecareingredients, anti-oxidants, functional ingredientsto prevent age-related memoryand cognition decline, or to support theintestinal microflora.Food & Beverage IndustryMain products• Dried/frozen fruits and vegetables• Canned fruits, fruit and vegetablejuices• Couverture chocolate• Stabilizers for whipped creams andmousses• Italian wine and Greek olive oil• Emulsifiers, thickeners, sweeteners,colorings, intensifiers• Spice oils, spice oleoresins, seasonings,and cereals• Dietary fibers, eye care ingredients,antioxidants• Functional ingredientsFor new and unique beauty productsTrends in the cosmetics world arechanging every second and there isa constant search for novel cosmeticingredients. Consumers increasingly desireto purchase new or unique cosmeticsproducts at prices at which they feel theyhave gained something of value, andcosmetics companies strive to respond tothis trend accordingly. DKSH has inplementeda system introducing ingredientsand relevant information to satisfy thesecompanies’ needs. We carefully selectcosmetic ingredients for which safety andperformance have been proven; gatheringthe latest market trends from Europe andglobally, while capitalizing on the globalnetwork of the DKSH Group to optimizedistribution.In recent years, the Japanese cosmeticsindustry has started establishing businessrelationships with markets in Asian countries.The service we provide in collaborationwith other DKSH Asian offices is oneof our remarkable strengths.Looking internally, new ingredientsand new technology developed in Japanhave gained leadership positions in theglobal cosmetics industry. We also placeemphasis on expanding Japanese-borningredients and technology to the world,through our global network.Personal Care IndustryMain products and country ofproduction• Product: antioxidants, surfactants,brightening, agents, coating agents,emulsifiers, lubricants, solubilization,desiccants, moisturizers, base, viscosity,modifiers, solvents, solubilization,agents, dispersers, active components• Country of Production: Australia,Belgium, Brazil, China, France, Germany,India, Italy, Japan, Malaysia,Philippines, Republic of Korea, SouthAfrica, Spain, Switzerland, Tahiti,United States. etc.14 15

Specialty Chemicals IndustryPharmaceutical IndustryIndustry Clusters• Graphics & Electronics• Paints & Coatings• Polymers, Fibers & Adhesives• Industrial specialtiesFine chemicals for printed circuit boardsQuality control laboratory in Isogo (high containment laboratory)The power and speed to make innovationhappenOver the past decades we have built asolid reputation as a leading distributor tomany key segments within the specialtychemicals industry. Fully understandingour customers’ needs allows us to offertailor-made solutions in combination withcost efficient sourcing support.The industries we serveWe handle both organic and inorganicchemical products. Our expertise andknow-how in the chemical industry withits advanced technologies has becomewell recognized. As a result we areincreasingly focusing on functional chemicalsand high-end specialty intermediates.Thanks to close relations with keydecision makers in research and developmentand new product development, weare able to identify trends at the earlieststage. Our vast network and partnershipswith well-known suppliers, e.g. in Europe,allows us to tap into unique and state-ofthe-arttechnologies and processes. Today,many of our products are sold into hightechapplications such as liquid crystals,semiconductors, UV inks, resist inks,specialty paints, and coatings.Furthermore, we supply the Japanesemarket with catalysts, adsorbents, andcatalytic ingredients in combinationwith tailor-made services and after-salessupport. The close cooperation with ourcustomers allows us to play a vital rolein pollution control and environmentalprotection.Carrying a full range of applicationspecific,high-performance, and valueaddedpolymers and fibers, we workclosely with European and Asian fiberproducers to meet the strictest specificationsof our end users.On the export side we are one of theleading services providers of unique andinnovative functional chemicals and additiveswhich find applications in a varietyof industries such as paint, ink, coating,paper, polymer, adhesive, graphic, andelectronic. Our customers are locatedin Asia, Oceania, North America, andEurope.Specialty Chemicals IndustryMain products• Specialty intermediates for liquidcrystals• Custom synthesis services offeringvarious unique technologies• Photo initiators and accelerators• UV monomers and oligomers• Additives for inks, paints, and plastics• Organic EL compounds• Laser colorants and infrared/nearinfraredcolorants• PS-Plate and CTP materials• Ionic liquids• Nanomaterials• Rubber-mold releasing agents• Materials for functional polymers• Various grades of catalysts andrelated compounds• Materials for dye-sensitized solar cellCost-effective solutions combinedwith top-quality productsThe demand for novel and innovativepharmaceuticals and the need for costeffectivegenerics is growing globally at afast pace. With nearly 50 years of experiencein servicing Japan’s pharma industry,we are perfectly positioned to play acrucial role between suppliers around theworld and local pharmaceutical companies.The industries we serveFor pharmaceutical formulations, weimport and distribute active pharmaceuticalingredients (API) and pharmaceuticalsin dosage forms. In collaboration withour Quality Control Laboratory, we offersupport services that obtains approval andlicense procedures under Japanese regulationsand quality inspections in accordancewith Japanese Good ManufacturingPractices (GMP).For customers requiring materials fortheir production of APIs, we offer thoughour global sourcing team a broad range ofJGMP compliant intermediates.Pharmaceutical IndustryMain products• Active substances for prescriptiondrugs, over-the-counter drugs, andquasi drugs• Active substances for animal healthproducts• Additives• Specialty intermediates and finechemicals including various customsynthesis technologies16 17

ResearchAdvanced MetalsProduct Groups• Lifescience Equipment• Analytical InstrumentsProduct Groups• Titanium• High-Performance Metals• Metal PowderOur Business Line Research offers applicationsolutions for chemical analysis,life sciences and surveying equipment,catering to private companies as well asuniversities and governmental institutions.Lifescience EquipmentUniversities and research facilities as wellas industrial companies in the biotechnology,drug discovery, food and chemicalproduction benefit from the productsrepresented in this part of our business.Analytical InstrumentsOur analytical and laboratory instrumentsare used in research and developmentapplications, quality control laboratories,universities, and research facilitiesthroughout Japan.ThermostatResearch Main productsLife Science Equipment• Protein analysis system• Automatic protein crystallizationsystemAnalytical Instruments• Elemental analyzer• Nitrogen/protein analyzer• TOC analyzer• Water activity measuring instrument• Water vapor sorption analyzer• Water vapor permeation analyzer• Oxygen permeation analyzer• Tensiometer• Capillary viscometer• Thermostat, chiller• Modular micro reaction systemDKSH Japan is a pioneer in exportingstainless steel sheets, fabricated titanium,and specialized metal products for highendapplications in Europe. We are alsoestablishing Market Expansion Service foremerging markets.TitaniumWe provide Market Expansion Servicearound titanium and titanium alloyproducts. We offer mainly Ti6Al4V ELIand Ti6Al7Nb products and also offer toEnergyProduct Groups• PhotovoltaicsWe carry a broad portfolio of qualityproducts and are creating added valueby offering the latest in technology andapplications. We are your reliable onestop-onlypartner offering fully integratedservices, products, and dedicated professionals.supply both mill quantities and VendorManaged Inventory.High-performance MetalsWe offer stainless steel, high nickel alloys,and other specialized metal products forchemical, petrochemical, medical, electronic,and automotive applications.Metal PowderWe offer metal powder products ofstainless steels for MIM (metal injectionmodeling) and PM (powder metallurgysintering), and other metal powders materials.Advanced Metals Main products• Cold-rolled stainless steel products• Fabricated titanium metal products• Metal powders• Various special alloysPhotovoltaicsProduct Group Photovoltaics providesservices and tailor-made solutions toJapan's photovoltaics (PV) industry. We offerequipment and process auxiliaries forevery stage of the photovoltaics productionchain, from early silicon processing tofinal panel manufacturing. Our offeringranges from silicon to solar cells and modules,or from manufacturing equipment tomeasuring instruments. Working with ourcustomers for customization is anotherkey support from DKSH. To deliver thehighest quality and reliability, projectdesign and management, combined withtechnical supervision and customer training,is offered in close conjunction withsuppliers.Energy Main productsPhotovoltaics• Screen printer system• RTP system• Manufacturing process systems andinspection systems for dye-sensitizedsolar panels• Laser process system for thin film solar22 23

Corporate responsibility• Brennwald diaries translation project•Disaster restoration support/volunteer activity• DKSH Fantree scholarshipDKSH Japan contributes to Japanesesociety in a variety of ways, ranging fromcontributing to the historical studiesof Japan to supporting the restorationactivities following the Great East JapanEarthquake. Our mission is to give back tosociety as part of the local community.The Brennwald diariestranslation projectCaspar Brennwald was a co-founder ofDKSH Japan. The Brennwald diaries consistof 548 pages in five volumes, and coverthe day-to-day events of a 16 year periodof his stay in Japan - from October 10,1862, to February 2, 1878. The originalmanuscript and related materials are heldby the families of the company foundersin Switzerland and in the Swiss Federal Archives.Close collaboration withthe Yokohama Archives of HistoryWorking with the cooperation of theYokohama Archives of History (located inNaka-ku, Yokohama, Kanagawa Pref.),Five volumes of the Brennwald diariesthe Yokohama Archives of History DKSHJapan have been engaged in a project totranslate the Brennwald diaries in theirentirety into Japanese. As the birthplaceof the company, Yokohama has alwaysbeen special to DKSH, and by doing thiswe hope to return something to the city.With its completion, the Japanesetranslation of Brennwald diaries will notonly be a record of DKSH’s history, butalso reveal significant historical facts aboutearly modern Japan, including detailsregarding Yokohama’s time of first contactto the western world.The project was launched on January,2008. The translation project teamincludes eleven historians.Japanese history highlighted in diariesCaspar Brennwald arrived in Japan at theyoung age of 24, as Secretary of Commercewith the first official Swiss industryand trade delegation. Yokohama had justopened its port to foreign trade and wasbecoming a hub of commerce. The diariescover the construction of modern factoriesfor the silk industry and the setting up ofa gas company for the gas light system.The diary also offers insights into thecosmopolitan nature of correspondenceSwiss delegates is negotiating with the shogunatestowards conclusion for the treaty of commerceat the time, which was conducted mainlyin German but also in French, English,Italian, and Dutch. Historical records ofYokohama in early Meiji are rare as mostof the related documents written byforeigners were destroyed by war or fire.The Brennwald diaries are precious pieceof the historic record, describing firsthandthe change of society witnessed inthe Edo and Meiji era.Disaster restoration support andvolunteer activityDKSH believes that supporting communityrecovery from natural disaster and communityvolunteerism are important waysto be a responsible company. When theearthquake and tsunami occurred inDecember 2004, DKSH helped rebuild anelementary school which was seriouslydamaged by the tsunami. We also donatededucational materials and equipmentsuch as electric fans and sport gear toaffected elementary schools in Thailand.In Myanmar, DKSH Group has been sponsoringhumanitarian projects to supportthe area devastated by Cyclone Nargis inMay 2008. DKSH employees from Japanand around the world voluntary donatedtoward this project. In Japan, after theEast Japan Great Earthquake of MarchDonation activity for Myanmar conducted in Japan2011, employees volunteered their time tohelp the restoration of their community.Some of the employees cleaned debris,while others helped rebuild the damagedfishery facility in Tohoku area. DKSH Japansupported this work by granting compassionateleave to employees who wantedto volunteer.DKSH Fantree ScholarshipDKSH Japan K.K. has established theDKSH Fantree Scholarship Foundation tohelp students who lost their parents continuetheir academic pursuits. The fundwas established through generous donationscontributed by DKSH employees in35 countries, with matching donationsfrom the DKSH Group and from DiethelmKeller Holdings.With support from the prefecturalgovernmental office and high schoolprincipals committee, DKSH Japan startedthe scholarship in the summer of 2011.This scholarship covers monthly paymentsfor sponsored students’ high school anduniversity attendance, for a maximumperiod of seven years. In addition to themonetary support, we maintain a closerelationship and dialogue with our sponsoredstudents.Cleaning debris (kesennuma-city)24 25

DKSH worldwideOur network of unique scope anddepthDKSH’s presence stretches across the globe.The Group operates in 35 countries througha comprehensive network of 630 businesslocations in Asia Pacific and 20 businesslocations in Europe and the Americas.• More than 24,000 specialists whoknow how to grow businesses andhave built a network of personalrelationships and individual localknowledge• 650 business locations in 35 countries• With our unique capillary distributionsystem, we serve more than 500,000customers and 5,500 clients everyday• With our state-of-the-art infrastructureand 180 distribution centerswe are able to provide tailor-madesolutions• Leading-edge IT platform processing1 million transactions each monthEurope and the AmericasDenmark PolandFranceSpainGermany SwitzerlandGreat Britain BrazilItalyUSANorway ChileAsia PacificAustraliaBruneiCambodiaChinaGuamHong KongIndiaIndonesiaJapanKoreaLaosMalaysiaMacaoMyanmarNew ZealandPhilippinesSaipanSingaporeSri LankaTaiwanThailandVietnamMarket Expansion ServicesAs the No.1 in Market Expansion Serviceswith a focus on Asia, DKSH helps othercompanies and brands to grow theirbusiness in new or existing markets. Weoffer our business partners tailor-madesolutions along the entire value chain tosupport them in successfully achievingtheir objectives.Facts and figures• Headquartered in Zurich.• Publicly listed on the SIX Swiss Exchangesince March 2012• Reliable outsourcing partner supportingcompanies in growing their business innew or existing markets• Integrated services portfolio along theentire value chain, from sourcing, marketentry consultancy, marketing andsales, distribution and logistics to aftersalessupport• Comprehensive, well-established networkthroughout Asia, and key marketsin Europe, and the Americas• Four specialized Business Units: ConsumerGoods, Healthcare, PerformanceMaterials, and TechnologyKey performance indicators in CHF millions2010* 2011Net Sales 7,293 7,340EBIT 195 238Profit After Tax(continuing operations)*Excluding Real Estate (disposed in 2010)121 152Megatrend Asia and outsourcingDKSH has been at home in the rapidlygrowing Asian markets for close to 150years, making it ideally positioned to benefitfrom the dynamic economic growth inthis region:• Geographic focus is on the Asia Pacificregion, which generated 96% of ourGroup Net Sales• Growth in GDP, disposable incomeand purchasing power, local consumerspending and industrial production inAsia continue to surpass those of theWestern world. Asia’s emerging economiesare becoming the drivers of globaleconomic growth• Rising purchasing power and changinglifestyles of the emergent middle classare leading to increased consumer demandand the need for Western capitalgoods and componentsThe Matterhorn in Zermatt, Switzerland• Asian markets are evolving from beingthe “extended workbench” of the Westto becoming promising domestic markets,representing attractive expansiontargets for Western companies• Companies that have earmarked Asiaas their growth target are increasinglyusing services provided by specialistoutsourcing partners to achieve marketexpansion. This allows them to avoidfixed overheads and risks while focusingon their core competencies• Strong increases in consumer demandthroughout Asia are driving growth ininner-Asian business. Stagnating Westernconsumer markets are causing Asia’sexport economy to transfer its focus intoits own regional markets26 27

LocationsDKSH Japan K.K. head officeDKSH Mita Building, 3-4-19,Mita, Minato-ku, Tokyo 108-8360Luxury & LifestylePhone +81 3 5441 4515Fax +81 3 5441 4522Performance MaterialsPhone +81 3 5730 7544Fax +81 3 5441 4536TechnologyPhone +81 3 5730 7600Fax +81 3 5730 7607Finance & AccountingPhone +81 3 5730 7311Fax +81 3 5730 7333Business Process Management & ITPhone +81 3 5730 7681Fax +81 3 5730 7692Human ResourcesPhone +81 3 5441 4505Fax +81 3 5441 4599Osaka branchOsaka Toyota Building, 4-3-11, MinamiSenba, Chuo-ku, Osaka 542-0081Performance MaterialsPhone +81 6 6282 0086Fax +81 6 6282 1718TechnologyPhone +81 6 6271 2431Fax +81 6 6245 7105Kobe officeMaya Pier, Nada-ku, Kobe 657-0854TechnologyPhone +81 78 871 7481Fax +81 78 871 7488DKSH Service Center-Isogo6-1, Shin Isogo-cho, Isogo-ku,Yokohama 235-0017Performance MaterialsPhone +81 45 754 9070Fax +81 45 758 7565DKSH Distribution Center-Fukuroi2819, Yamashina, Fukuroi-shi,Shizuoka 437-0066Performance MaterialsPhone +81 538 43 8811Fax +81 538 43 8813Technical Service CenterTokyo Ryutsu Center, BE4-1, 6-1-1, Heiwajima,Ota-ku, Tokyo 143-0006TechnologyPhone +81 3 3767 4510Fax +81 3 3767 456928