Hotels and Services: Growth Drivers Driving sustainable, profitable ...
Hotels and Services: Growth Drivers Driving sustainable, profitable ...
Hotels and Services: Growth Drivers Driving sustainable, profitable ...
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HOTELS<br />
Revitalizing the br<strong>and</strong>s will make it<br />
possible to capture the full value of the<br />
leadership levers Accor derives from<br />
its size, positioning <strong>and</strong> image.<br />
■ In terms of operations, more powerful<br />
br<strong>and</strong>s will more effectively drive revenue<br />
growth.<br />
■ Strong br<strong>and</strong>s will enable the Group<br />
to attract the best talent <strong>and</strong> enhance<br />
its human capital, while accelerating<br />
expansion.<br />
■ Lastly, in terms of asset management,<br />
more powerful br<strong>and</strong>s will heighten<br />
Accor's profile, thereby supporting its<br />
strategy of partnering with leading real<br />
estate companies around the world.<br />
Accor needs to redefine the identity of<br />
its br<strong>and</strong>s <strong>and</strong> above all promote them<br />
to enhance their visibility. It also needs<br />
to improve its knowledge of customers<br />
to more effectively satisfy their needs.<br />
STRATEGY:<br />
FIRST OUTLINES<br />
Accor is solidly anchored in two global core businesses:<br />
<strong>Hotels</strong> <strong>and</strong> <strong>Services</strong>.<br />
■ MAKING THE BRANDS EVEN MORE ATTRACTIVE<br />
Asset management lever<br />
Deepen partnerships with<br />
leading real estate companies<br />
Operational levers<br />
Operational management ● Purchasing ● IT systems<br />
● Sales <strong>and</strong> Marketing ● Communication ● Human Resources<br />
LEVERAGE OUR POWERFUL BRANDS AND COMPETITIVELY<br />
DIFFERENTIATED, INNOVATIVE PRODUCTS TO CAPITALIZE<br />
ON OUR “LEADERSHIP DRIVERS”<br />
Development lever<br />
Speed growth through owned<br />
properties, management <strong>and</strong><br />
franchise contracts<br />
OUR AMBITION: CUSTOMER-FOCUSED BRANDS<br />
Strategic marketing<br />
<strong>and</strong> innovation<br />
A structured, global Strategic Marketing<br />
Department will help Accor meet these<br />
goals, while promoting the creation of<br />
innovative products that have always set<br />
the Group apart from the competition.<br />
Accor created Novotel, Ibis, Formule 1<br />
<strong>and</strong> Etap Hotel <strong>and</strong> must continue to<br />
proactively respond to emerging trends<br />
in lodging concepts <strong>and</strong> product<br />
developments.<br />
Beginning this summer, these repositioned<br />
br<strong>and</strong>s will be more widely<br />
publicized across Europe, thanks to a<br />
targeted advertising campaign. Webbased<br />
marketing initiatives will be<br />
stepped up <strong>and</strong> the accorhotels.com<br />
portal <strong>and</strong> individual br<strong>and</strong> websites<br />
must become industry benchmarks.<br />
Lastly, loyalty programs will be revitalized<br />
to take into account the different needs<br />
of customers, especially during the week<br />
<strong>and</strong> on weekends.<br />
■ Differentiating <strong>and</strong> promoting<br />
the hotel br<strong>and</strong>s<br />
Upper upscale<br />
192 hotels<br />
41,000 rooms<br />
52 countries<br />
Ambition: create a more<br />
consistent network, present in leading<br />
cities <strong>and</strong> resorts on all continents.<br />
Upscale <strong>and</strong> midscale<br />
398 hotels<br />
69,000 rooms<br />
56 countries<br />
Ambition: consolidate the<br />
br<strong>and</strong>'s global presence in<br />
major national <strong>and</strong> international cities<br />
<strong>and</strong> resorts, <strong>and</strong> renew the focus on<br />
innovation.<br />
738 hotels<br />
87,000 rooms<br />
49 countries<br />
Ambition: become the benchmark in<br />
non-st<strong>and</strong>ardized hotels, with the goal of<br />
developing large franchise networks in the<br />
upscale segment with Gr<strong>and</strong> Mercure <strong>and</strong><br />
the midscale segment with Mercure.<br />
Economy<br />
720 hotels<br />
79,000 rooms<br />
36 countries<br />
Ambition: become the world<br />
leader in its segment by positioning<br />
the br<strong>and</strong> as the right product for<br />
deployment on all continents, especially in<br />
emerging markets for regional customers, with<br />
its st<strong>and</strong>ardized rooms <strong>and</strong> theme restaurants.<br />
344 hotels<br />
38,000 rooms<br />
United States<br />
Ambition: grow the br<strong>and</strong> from<br />
a regional to a national chain,<br />
primarily through franchising<br />
<strong>and</strong> capitalizing on a renovated room that<br />
delivers near-midscale comfort at economy<br />
rates.<br />
Budget<br />
905 hotels<br />
94,000 rooms<br />
United States <strong>and</strong> Canada<br />
Ambition: maintain its leadership<br />
positioning as the budget<br />
hotel network offering "the best price of<br />
any national chain".<br />
331 hotels 377 hotels<br />
27,000 rooms 29,000 rooms<br />
11 countries 12 countries<br />
Ambition: clarify the use of these br<strong>and</strong>s <strong>and</strong><br />
remain the global leader in budget hotels.<br />
LETTER TO SHAREHOLDERS - APRIL 2006<br />
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