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Hotels and Services: Growth Drivers Driving sustainable, profitable ...

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HOTELS<br />

Revitalizing the br<strong>and</strong>s will make it<br />

possible to capture the full value of the<br />

leadership levers Accor derives from<br />

its size, positioning <strong>and</strong> image.<br />

■ In terms of operations, more powerful<br />

br<strong>and</strong>s will more effectively drive revenue<br />

growth.<br />

■ Strong br<strong>and</strong>s will enable the Group<br />

to attract the best talent <strong>and</strong> enhance<br />

its human capital, while accelerating<br />

expansion.<br />

■ Lastly, in terms of asset management,<br />

more powerful br<strong>and</strong>s will heighten<br />

Accor's profile, thereby supporting its<br />

strategy of partnering with leading real<br />

estate companies around the world.<br />

Accor needs to redefine the identity of<br />

its br<strong>and</strong>s <strong>and</strong> above all promote them<br />

to enhance their visibility. It also needs<br />

to improve its knowledge of customers<br />

to more effectively satisfy their needs.<br />

STRATEGY:<br />

FIRST OUTLINES<br />

Accor is solidly anchored in two global core businesses:<br />

<strong>Hotels</strong> <strong>and</strong> <strong>Services</strong>.<br />

■ MAKING THE BRANDS EVEN MORE ATTRACTIVE<br />

Asset management lever<br />

Deepen partnerships with<br />

leading real estate companies<br />

Operational levers<br />

Operational management ● Purchasing ● IT systems<br />

● Sales <strong>and</strong> Marketing ● Communication ● Human Resources<br />

LEVERAGE OUR POWERFUL BRANDS AND COMPETITIVELY<br />

DIFFERENTIATED, INNOVATIVE PRODUCTS TO CAPITALIZE<br />

ON OUR “LEADERSHIP DRIVERS”<br />

Development lever<br />

Speed growth through owned<br />

properties, management <strong>and</strong><br />

franchise contracts<br />

OUR AMBITION: CUSTOMER-FOCUSED BRANDS<br />

Strategic marketing<br />

<strong>and</strong> innovation<br />

A structured, global Strategic Marketing<br />

Department will help Accor meet these<br />

goals, while promoting the creation of<br />

innovative products that have always set<br />

the Group apart from the competition.<br />

Accor created Novotel, Ibis, Formule 1<br />

<strong>and</strong> Etap Hotel <strong>and</strong> must continue to<br />

proactively respond to emerging trends<br />

in lodging concepts <strong>and</strong> product<br />

developments.<br />

Beginning this summer, these repositioned<br />

br<strong>and</strong>s will be more widely<br />

publicized across Europe, thanks to a<br />

targeted advertising campaign. Webbased<br />

marketing initiatives will be<br />

stepped up <strong>and</strong> the accorhotels.com<br />

portal <strong>and</strong> individual br<strong>and</strong> websites<br />

must become industry benchmarks.<br />

Lastly, loyalty programs will be revitalized<br />

to take into account the different needs<br />

of customers, especially during the week<br />

<strong>and</strong> on weekends.<br />

■ Differentiating <strong>and</strong> promoting<br />

the hotel br<strong>and</strong>s<br />

Upper upscale<br />

192 hotels<br />

41,000 rooms<br />

52 countries<br />

Ambition: create a more<br />

consistent network, present in leading<br />

cities <strong>and</strong> resorts on all continents.<br />

Upscale <strong>and</strong> midscale<br />

398 hotels<br />

69,000 rooms<br />

56 countries<br />

Ambition: consolidate the<br />

br<strong>and</strong>'s global presence in<br />

major national <strong>and</strong> international cities<br />

<strong>and</strong> resorts, <strong>and</strong> renew the focus on<br />

innovation.<br />

738 hotels<br />

87,000 rooms<br />

49 countries<br />

Ambition: become the benchmark in<br />

non-st<strong>and</strong>ardized hotels, with the goal of<br />

developing large franchise networks in the<br />

upscale segment with Gr<strong>and</strong> Mercure <strong>and</strong><br />

the midscale segment with Mercure.<br />

Economy<br />

720 hotels<br />

79,000 rooms<br />

36 countries<br />

Ambition: become the world<br />

leader in its segment by positioning<br />

the br<strong>and</strong> as the right product for<br />

deployment on all continents, especially in<br />

emerging markets for regional customers, with<br />

its st<strong>and</strong>ardized rooms <strong>and</strong> theme restaurants.<br />

344 hotels<br />

38,000 rooms<br />

United States<br />

Ambition: grow the br<strong>and</strong> from<br />

a regional to a national chain,<br />

primarily through franchising<br />

<strong>and</strong> capitalizing on a renovated room that<br />

delivers near-midscale comfort at economy<br />

rates.<br />

Budget<br />

905 hotels<br />

94,000 rooms<br />

United States <strong>and</strong> Canada<br />

Ambition: maintain its leadership<br />

positioning as the budget<br />

hotel network offering "the best price of<br />

any national chain".<br />

331 hotels 377 hotels<br />

27,000 rooms 29,000 rooms<br />

11 countries 12 countries<br />

Ambition: clarify the use of these br<strong>and</strong>s <strong>and</strong><br />

remain the global leader in budget hotels.<br />

LETTER TO SHAREHOLDERS - APRIL 2006<br />

3

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