View PDF - Royal BC Museum

Reporting on PerformanceThe following report measures performance against the 2005/06 Service Plan. There have been no significant changes fromthat plan. Consistent with the Royal BC Museum’s continuous improvement management principles, the 2005/06 ServicePlan was refined to reflect a strategy focused on two key goals – the collection and visitor experience. The Service Plan alsofocuses on five core objectives. Comparisons to 2004/05 are based solely on results that directly equate to 2005/06 measures.Corporate Report CardObjectives, Strategies and Performance MeasuresGoal 1: The CollectionsCollections representative of the human history and natural history of BC, accessible and preserved for current and future generations.ObjectiveStrategiesObjective 1:Develop the collections to representall of British Columbia.Collections enhancementBuild, develop and improve the collections through accessions, de-accessions, preventativeconservation and treatment, documentation, and display in accordance with the collectionsDevelopment Plan.Public accessMaintain access levels to artifacts, specimens, archival records, and information available tothe public.PerformanceTargetsResultsMeasure2005/06 2006/07 2007/08 2004/05 2005/06Value of theCollectionsCollections UsageService Leveland QualityProductivity/Efficiency$192 Million $192 Million $192 Million Not measured 192.5 million, basedupon increase in value ofdocumented acquisitions30,000 objectson exhibit or loanInquiriescompleted within10 workingdays to a clientsatisfaction levelof 8.9/10Unit cost ofpreservingcollections – tobe determinedCost perinquiry – to bedetermined90% of newholdingsaccessible within12 months30,000 objectson exhibit or loanInquiriescompleted within10 workingdays to a clientsatisfaction levelof 8.9/10Unit cost ofpreservingcollections – tobe determinedCost per inquiry –to be determined90% of newholdingsaccessible within12 months30,000 objectson exhibit orloanInquiriescompletedwithin 10working daysto a clientsatisfaction levelof 8.9/10Unit cost ofpreservingcollections – tobe determinedCost perinquiry – to bedetermined90% of newholdingsaccessible within12 months96% answered within 10 days100% satisfaction based on12 voluntary responsesCuratorial responded to5349 inquiriesArchives responded to859 inquiriesNot measured in 2004/05467 objects placed on exhibitthis year14296 artifacts andspecimens on loan113 public lectures/talk andinterviews relating to thecollection5471 artifacts and specimensloaned this year94% answered within 10 days100% satisfaction from 4voluntary surveys returnedCuratorial responded to7789 inquiriesArchives responded to3651 inquiriesAverage cost per inquiry$17.18. Based ondepartmental records.98% of collection acquiredin 2004/05 is available foraccess upon inquiryDefinition of Measure: Cost per inquiry = (Time spent by staff multiplied by wages and benefits) per inquiry related to the collection or itsinformation. Accessibility = Collection data is catalogued, fully computerized, and accessible within 12 months of acquisition.Target Rationale: Cost per inquiry allows for a measure of meting the customers’ needs and allows for comparison with other organizationsand industries.Sources of data: Manual collection of data and time logged to respond to inquiry.