ASIANA AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS ...
ASIANA AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS ...
ASIANA AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS ...
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<strong>ASIANA</strong> <strong>AIRLINES</strong> <strong>ELECTRONIC</strong> <strong>TICKETING</strong> <strong>FOR</strong> <strong>HKG</strong> <strong>ABACUS</strong>Implementation Date 01 Jul 05Default E-TicketingEYes / 08 Feb 06Quick ReferenceSupport Status Code HK-confirmed / RR – reconfirmed / HL-waitlist / DS – open At least one confirm segment in OZ RLOC for e-ticket issuance. For “Open” segment E-ticket issuance, “OZ frequent Flyer no.” must be present in PNR;or “Credit Card” used as form of payment.Passive Segment Supported, Carrier RLOC must be added to the GK/GL segment.E.g. 0OZ123Y23NOV<strong>HKG</strong>LHRGK1* Ticketing agent has the responsibility to verify correct booking details for passivesegment creation. Please remember to report E-ticket number to “OZ” if using “GK” segment issuance.Form of IdentificationName Field RequirementMaximum NameCharacters for E-TktEMaximum SegmentsMultiple E-tkt Efor samepax in same airline RLOCForm of PaymentNot Required.Use passenger full name (same as passport) for Reservation & Ticketing.Maximum 28 name characters for OZ E-ticket issuance.Maximum 9 passenger per E-ticket transaction.Maximum 16 segments including surface sector per passenger/E-ticket transaction.Supported and no restriction.Recommend to void unwanted E-ticket prior to issues a new e-ticket.Supported Single & Multiple FOP.Infant E-TicketEFare not SupportedTicket Number ReportingVoidSupported.Nil.Automatically generated to OZ and filed SSR TKNE in PNR history after E-ticket issuance.Applicable with same day void.Exchange Supported (including ET to ET, ET to Paper & Paper to ET) Exchange transaction applicable to normal & special fare tickets(excluding fixed date departure) Please refer BSP Quick Reference for carrier preference Submission to BSP: original ETR + reissued ETRVoid ExchangeSupported.Auto Revalidation Supported. Provided coupon is confirmed to confirmed status If revalidation involved rebooking fee, please contact “OZ” directly. Please remember to report (either by call OZ or 7T-TK) E-ticket number to “OZ” fornew segment or rebooking PNR.Stepsto revalidate the E-ticket:1. Display the PNR e.g. *ABCDEF2. Display the E-ticket record e.g. WETR*T98812345678903. Enter the segment & couponnumber to be revalidated.e.g. WETRL/S2/C2(Where S2 = segment 2 in PNR, C2 = coupon 2 in ETR) Unable to revalidate if:- Class code changed, Routing changed & Fix day departure ticket_________________________________________________________________________________________________________Last Update: 19-Aug-10 Page 1 of 2
<strong>ASIANA</strong> <strong>AIRLINES</strong> <strong>ELECTRONIC</strong> <strong>TICKETING</strong> <strong>FOR</strong> <strong>HKG</strong> <strong>ABACUS</strong>ETR Retention dateE-ticket RefundProceduresCancel E-Ticket ERefundQuick ReferenceETR StatusRetention DateOPEN (unused ETR) Available 13 months from date of last flight coupon.USED (fully used ETR) Stored for 7 days after the last flight coupon.VOID/RFND/EXCH Stored for 7 days from the transaction date.Supported and please proceed with BSP guidelines.Supported.Code-share flights Supported After segment sold: "/E" indicator will be appended For Non ET sectors: “/N” indicator or blank will be appendedInterline Carrier Supported Please refer to WETP*OZ for eligible Interline carriers. To successfully issue the Interline E-ticket, all flight segments must have an indicator“/E” at the end of segment sold.E-Ticket Hotline Tel: 2523-0855 (0900-1200/1330-1800)_________________________________________________________________________________________________________Last Update: 19-Aug-10 Page 2 of 2
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