air china electronic ticketing for hkg abacus

AIR CHINA ELECTRONIC TICKETING FOR HKG ABACUSImplementation Date 01 Dec 06Quick ReferenceSupport Status Code • HK-confirmed / RR – Reconfirmed / HL-waitlist / DS – Open• At lease one confirm segment in CA RLOC for e-ticket issuance.• Require first segment must be the confirmed segment.• Please call CA reservation office to associate ETR after rebooking “OPEN” segment,waitlist confirmed or new/rebooking segment.Passive Segment Airline cannot receive ticket number when booking contains HK and GK segmentbooked on carriers hosted in Travel Sky (3U,CA,CZ,FM,HU,HX,MF,MU,NX,SC,UO,ZH).Please contact airline for manual ticket number reporting.Not Allow.Form of Identification • Required & Mandatory.• Please be informed that it is required to input FOID for CA all CA flights includingvalidating is CA or non-CA.• Pax will not be accepted on board if information of FOID does not contain in PNR& ETR.Entry: 3FOID/-E.g 3FOID/PPHK664574857-1.1(PP– FOID code, HK – Country Code, 664574857-Passport No., 1.1- Name field)DOCS(Passport Information)CA accepted FOID include:CC – Credit card FF – Frequent Flyer Number PP - PassportDL – Drivers License NI – National Identity ID – Locally defined ID nbrRequired & Mandatory.** Please be informed that it is required to input Passport information by SSR DOCS forCA e-ticket issuance. Passenger will not be accepted on board if SSR DOCS passportinformation does not contain in PNR. **DOCS can be input by following methods,1. By using entry,E.g. 3DOCS1/P/HK/12345678/HK/10DEC1975/F/20DEC2010/CHAN/MAY-1.1A B C D E F G H I J KA = Use 3DOCS1E = Nationality(1 for segment select, A-all segs) F = Date of BirthB = Document TypeG = Gender(P=Passport, C=Permanent resident card) H = Document Expiry DateC = Issue of Country (2 or 3 letter country code) I = Pax SurnameD = Document NumberJ = Pax Given NameH = Name Select2. By using Menu MaskE.g. Click and to fill in the mask.Name Field RequirementMaximum NameCharacters for E-ticketMultiple E-tkt for samepax in same airline RLOCFare not Supported• Use passenger full name (same as passport) for Reservation & Ticketing.• Name Spacing: Not allowed at Surname field but Allowed at given name field.Maximum 29 characters for CA E-ticket issuance.• Allow multiple ETRs created in CA RLOC with different itinerary.• Require voiding unwanted Electronic ticket prior issue a new E-ticket.NilLast Update: 04-May-12 Page 1 of 2

AIR CHINA ELECTRONIC TICKETING FOR HKG ABACUSMaximum SegmentsForm of PaymentInfant E-TicketTicket Number ReportingQuick ReferenceMax 4 pax x 2 segments / per etkt transactionMax 2 pax x 4 segments/ per etkt transactionRemarks:Please issue ET separately if more than above limitation. However, ticketing data including farecalculations, tour code, endorsement will affect e-ticket message size. So, please ensure e-ticket records are created properly if e-tickets are issued for multiple pax in the same tickettransaction.Supported Single & Multiple FOP.Supported.Automatically generated to CA and filed SSR TKNE in PNR history after ET issuance.VoidApplicable within same day void.Exchange • Supported. (Including ET to ET, ET to Paper & Paper to ET)• Please refer to BSP Quick Reference for carrier preference.• Submission to BSP: original ETR + reissued ETRVoid ExchangeNormal published Fare Tickets• Allow travel agent to reissue totally unused or partially used normal published faretickets, which were issued by the agents themselves and provided within the ticketvalidity.• New fare must be equal or greater than original fare amountMarket Net Fare Tickets• Allow travel agent to reissue totally unused or partially used market fare tickets, whichwere issued by the agents themselves and provided within the ticket validity.• Provided ticket fare rules is allow day changed and no charge fee applyNot Supported.Auto Revalidation • Not Allowed.• There are 2 ways to revalidated CA ETR or CA IET ETR:1. Contact CA reservation office to associate ETR after flight modification or rebooking2. PNR. You may perform the exchange transaction (Please follow the guideline for CAexchange/reissue), and associate the new itinerary into the new e-ticket record.ETR Retention dateE-ticket RefundProceduresCancel E-Ticket RefundETR StatusRetention DateOPEN (unused ETR) Available 13 months in system from date of last flight couponUSED (fully used ETR) Stored for 15 days from date of last flight coupon.EXCH/VOID/RFND Stored for 15days from the last transaction date.Supported and please proceed with BSP Refund guidelines.Not Support.Code-share flights • Supported.• After segment sold: "/E" indicator will be appended• For Non ET sectors: “/N” indicator or blank will be appendedInterline Carrier • Supported.• Please refer to WETP*CA for eligible Interline carriers.• To successfully issue the Interline E-ticket, all flight segments must have an indicator“/E” at the end of segment sold.CA E-Ticket 24 hoursHotline86-10-95583 (This hotline provide for passengers and travel agents)Last Update: 04-May-12 Page 2 of 2