annual report 2011/12 - Manitoba Agricultural Services Corporation

• Progress on MASC’s corporate-wide workplaceDiversity Strategy continued, with the establishmentof a policy that sets out specific initiatives and goals toenhance staff diversity at MASC.• MASC’s Geographic Information System was enhancedto provide spatial information such as unseeded land,percentage hail losses and crop yields, which are usedto enhance the reporting of losses and to verify claimsmade through producer declarations.• A computerized grain bin information database hasbeen implemented, reducing data inputting time andimproving the accuracy of bin calculations for postharvestclaims that are completed by adjustors usinglaptop computers.• The claim tracking process for post-harvest interimpayments was improved, providing better monitoringof claim adjustments.• A new risk rating model for loans has been developed,which will increase the level of assessment and reducethe turnaround time for loan approvals.• Processes have been automated in order to reduce theamount of printed material: single-copy forms for anumber of insurance reports are in place, and producerscan now opt to download an electronic version of theAgriInsurance contract rather than having a printedcopy mailed out. A number of internal lending formshave also been automated to increase processingefficiencies and reduce the amount of paper used.• The annual loan activity statement was modified toimprove readability for clients.• MASC’s Board of Directors and staff met with 15producer groups for the purpose of assessing howprograms and services can be improved. Suggestionsmade at these meetings are very valuable and will beconsidered in future programming.2011/12 Annual Report 11