Solutions for IDY production - Oerlikon Barmag - Oerlikon Textile

SUN – Service UNlimited
Getting you to the top
What are your expectations when you are deciding on new
product ranges and equipment for your textile business?
Do you really want to have several providers to manage the
complex manufacturing processes you need to control? And
can you risk facing the situation that after a few years your
investment may be virtually worthless?
We at Oerlikon Textile are convinced that you shouldn‘t
accept any of these limitations. This is the reason why
Oerlikon Textile has devised SUN – Service UNlimited – the
new service initiative that our Customer Support offers with
its brands Oerlikon Barmag, Oerlikon Neumag, Oerlikon
Schlafhorst and Oerlikon Saurer to all its clients who require
more than just service. SUN is a bundle of differentiated
services that add real value to your Oerlikon Textile hardware
and your daily business in a flexible way.
Partnering for performance
Oerlikon Barmag Service offers you a broad range of products
and services to achieve your objectives - faster return
on investment, shorter downtimes and process support.
Based in Remscheid, a pool of highly qualified employees
equipped to react fast and efficiently to the most varied
customer demands. From erection and start-up to process
consulting – our team of experts is waiting to support you.
Moreover, in line with “think globally, act locally”, our worldwide
network of service stations will always reach you –
wherever you are. Local repair shops and on-site workshops
at your production plant are characteristic of our service
philosophy.
Our R&D center at Oerlikon Barmag’s headquarters in
Remscheid is equipped with ten modules forming closed,
self-sufficient units with a total of ten spinning plants on various
levels. All modules can be independently-operated in
accordance with the respective process requirements. The
texturing R&D center at Oerlikon Barmag’s texturing equipment
hub in Suzhou provides all currently available Oerlikon
Barmag draw-texturing machine types as well as facilities to
evaluate process and machine performance supported by
our experienced team of engineers. At both locations, customers
can test their raw materials and products or develop
new applications under optimum overall conditions.
www.myoerlikon.com – access to success
The myOerlikon customer portal is up to date at all times,
24 hours a day and throughout the year. The customer portal
has a clearly arranged and uniform website covering all busi-
38 IDY solutions – Oerlikon Barmag
• Main Oerlikon Textile Service
Network Stations plus more
than 120 agencies worldwide
ness units and their respective product lines. Our customers
have online access to the latest documentation, tailored to
their specific machines.
The troubleshooting manual permits quicker and more efficient
alleviation of problems via direct links. The SECOS
e-Commerce system, well-known worldwide, is completely
integrated. The Engineering tool supports and accompanies
the entire engineering process from the concept to the
turn-key plant. Innovative ideas and new solutions are added
continuously. The latest encryption technology guarantees
the maximum data security at all times.