Internal Communications—It's Not Rocket Science - Government of ...

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Internal Communications Quick GuideI N F O R M A L FA C E - T O - FA C EDescription Why? When or How Often?Director/manager walkabout(Page 29)To stay in touch with front-lineemployees and front-line operations.• On a regular basis. Every few weeksor even more frequently as neededDeputy walkabout(Page 29)To stay in touch with employees andon top of operations in all sectionsand divisions.• Depending on the size of thedepartment it may be monthly oras infrequently as quarterlyMinister walkabout(Page 29)To stay in touch with the people whobring minister’s decisions to fruition.• Once or twice a yearTechnology is making us more efficient than ever at sharinginformation, yet over-reliance on technology can actually result inlower quality communications.Communication is about relationships as well as information.And sometimes, an e-mail isn't enough.
Internal Communications Quick GuideV O I C EDescription Why? When or How Often?Telephone: call inThe employee calls in (Page 31)For employees to have easy access tovital information from any location.• To update employees on labourdisruptions; workplace closures (storms,hazards, etc.); project roll-outs; etc.Telephone: call out(Page 32)For employees to be alerted to departmentnews. A primary method forroutine messages, updates; a secondarymethod as a follow-up or reinforcementof an important message deliveredearlier face to face.• To update employees on labourdisruptions; workplace closures(storms, hazards, etc.); projectroll-outs; etc.PA P E R A N D D I S P L AYDescription Why? When or How Often?Mission statement display(Page 33)To serve as a reminder of the department’sraison d’être and to provide focus. Thedepartmental mission statement should beprominently and conspicuously displayed.• Should be a permanent fixture incommon areas across the department
Page 1: A MANAGER’S GUIDE TO COMMUNICATIN
Page 4: C O N T E N T SPage 1:Communication
Page 7 and 8: C O M M U N I C AT I O N S F O R T
Page 9 and 10: Why Communicate?“When in doubt,te
Page 11 and 12: “The single biggest problem incom
Page 13 and 14: “The basic building block of good
Page 15: Internal Communications Quick Guide
Page 19 and 20: Internal Communications Quick Guide
Page 21 and 22: Internal Communications Quick Guide
Page 23 and 24: There are many ways to communicate
Page 25 and 26: All-Staff “Big Picture” Meeting
Page 27 and 28: Department-Wide MeetingThis is a sh
Page 29 and 30: Workgroup or Staff MeetingStaff mee
Page 31: DetailsThis tool has been used in a
Page 34 and 35: I N F O R M A L FA C E - T O - FA C
Page 38 and 39: PA P E R A N D D I S P L AYVision,
Page 40 and 41: NewsletterA regular department- or
Page 42 and 43: Content must always reflect public
Page 44 and 45: Suggestion BoxManagement and staff
Page 46 and 47: E-mail is excellent for sending con
Page 48 and 49: This tool, like anything Internet-r
Page 51 and 52: News BulletinOccasional department-
Page 53: S O C I A L M E D I ABlogs, micro-b
Page 56 and 57: On the production side, the technol
Page 58: For example, if the Public Service
Page 61 and 62: Meetings ChecklistK E E P Y O U R M
Page 63 and 64: Where can I find out more about pla

Internal Communications—It's Not Rocket Science - Government of ...

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