Internal Communications—It's Not Rocket Science - Government of ...

Internal Communications Quick GuideE L E C T R O N I CDescription Why? When or How Often?E-mail(Page 40)Primarily to convey routine messages,updates. It can also be used as a secondarymethod for follow-up or reinforcement ofan important message delivered earlierface to face. Users should take care not toabuse or overuse e-mail, and avoid usingit for sensitive or complex matters. Whenin doubt, pick up the phone or go visit.• Whenever neededIntranet(Page 42)To provide information that is routine oroperationally important. This is essentially,a private Internet. The tools used to createand to view content are the same; anytype of material that can reside on theInternet can live on an intranet. Themain difference is that the intranet canbe accessed only from a computer thatis behind the corporate firewall, meaningthat people outside of government do nothave access to the material.• Should become a routineinformation resource for employees