Information CenterThe Information Center is a bridge of communication betweeninquisitive students, faculty, staff, and community membersand the information they need. Anybody with a question can call theInformation Center, and every question gets an answer. The continuedexcellence of the Information Center is perpetuated by the quality of itsstaff through extensive training that familiarizes them with all aspectsof University policy, education, and life. Information Center employeesembody customer service, a focal trait of their work experience.Staff TrainingThe training process requires a three-month commitment and preparesthe employee not only for work answering questions from within theCenter, but also for manning <strong>Student</strong> <strong>Union</strong> tables at university eventssuch as New <strong>Student</strong> Orientations, resource fairs, and welcomings.Additionally, Information Center staff act as guides and checkpointsduring emergency procedure situations. Center staff are required to beknowledgeable about all aspects of the university experience as theyfield questions dealing with a wide range of topics that include campusAs a centralized information warehouse for the entire universitycampus, the Information Center houses an impressive collection offliers, brochures, and pamphlets. With these tools at their disposal,Information Center staff fulfills the demand of a diverse communitythat includes students, staff, faculty, and the nation at large. The centerworks with many departments on campus to provide informationrequired by students. Some of these departments include the Bursar’sWiFi, building hours and locations, athletics, and department inquiries.Information Center employees can apply their accumulated knowledgeto countless different positions. During the beginning rush of thesemester, staff learn how to perform under the pressure of a constantbombardment of phone calls and walk-up requests. In the course of theirtime, they develop superior multitasking skills and a strong foundationin professional, personal, and over-the-phone etiquette.Office, Admissions & Records, and <strong>Student</strong> Advising. Through thesecollaborations, the Information Center is able to inform studentsabout university policies and procedures that are necessary for theiracademic careers.It’s impossible to tally the total number of people that the InformationCenter reaches. The Information Center answers hundreds of thousandsof questions a year from phone calls and countless curious walk-uppatrons. The Center plays an invaluable role for the university in aidingthe community by presenting a helpful, courteous image, and actingas the first point of contact for information. Courtesy in communicationand precision of information are the central driving goals of theInformation Center.
2006-2007 Annual ReportMusic RoomProviding students a place to study, relax, and enjoy a raremoment of leisure time, the Music Room features a comfortableDuring the lunch hour, the Music Room is often filled to capacity. Atother times of the day, there is a constant stream of students coming intolounge area and three private listening booths. Tunes playing fromthe speakers are selected from a collection of almost 700 CDs andover 1,000 vinyl records sampled from almost every genre. Dozens ofmagazine subscriptions, playing cards, dominoes, and chess and checkersthe Music Room to take advantage of the oasis it provides in the middleof the hectic day. Because of its reputation for playing quality music andthe friendliness of its staff, the Music Room sees many repeat visitorssemester after semester.pieces are all available for students to read or play.Staff TrainingThe Music Room partners with other departments to host many eventsoutside of normal business hours, including workshops, informal meetings,and other sponsored events. In the Spring of 2007, the Music Roomhosted to a private reception for author Kahled Hosseini after his readingin the Barrett Ballroom. It was also reserved on numerous occasions forstudent organization sponsored events, such as poetry readings. In thespring of 2007, the Music Room hosted the <strong>Student</strong> <strong>Union</strong> DiversityCommittee’s “Diversity Banquet.” Staff came to the Music Room andshared dishes and stories from their individual cultures.Customer service and musical diversity training are the cornerstones fornew Music Room employees. Through a unique training process, thestaff are required to play music outside of their direct realm of interestor specialty. Staff then pass on this wider appreciation by playing musicthat is more obscure than the radio and very likely new to the MusicRoom’s visitors. Staff at the Music Room also attended a series ofdiversity trainings in the spring of 2007, including workshops on genderand age discrimination, and participated in a Diversity Banquet wherethey showcased aspects of their personal cultures.<strong>Student</strong> <strong>Union</strong>, <strong>Inc</strong>. San José State University14 | 15