Mission Statement - Student Union, Inc.

Mission StatementThe Student Union Corporation offers quality services and programs that promotesocial, recreational, cultural and educational development. The Student UnionCorporation of San José State University is committed to operating a financiallyresponsible business, facilitating and enhancing the learning experience of adiverse campus and community. The Student Union Corporation invests in thewell-being of San José State University students to be socially responsible leadersand productive individuals who meet the challenges of an ever-changing world.

2006-2007 Annual ReportTable of ContentsExecutive Director’s Message4Technical Services20Financial Summary6Audio Visual21Balance Sheets7Computer Services22Fiscal Year 2006–20078Sport Club24Fiscal Year 2005–20069Spartan Rec Connect25Statement of Revenue and Expenses10Aquatic Center26Collaborations and Contributions11Club Sports27Information Center14Bowling Center28Music Room15Student Union Administration29Graphics16Human Resources30Event Center18Event Services32Box Office19Board of Directors and Staff34

Executive Director’s MessageThe early part of 2006-2007 was the start of creating a foundation for what the StudentUnion staff termed at our 2005 retreat, “a bold vision, to reconnect and elevate the StudentUnion, Inc. to a higher plateau, focusing on the organization’s skills and abilities to enrich the studentexperience at San José State University (SJSU).” There were four strategic goals developed at the2005 retreat: (1) to assist Student Affairs in developing a plan to centralize appropriate student services;(2) to create a state-of-the-art Techno Virtual Media Center; (3) to develop and implement a plan to improve, renovate, andexpand all Student Union facilities; and (4) to increase student usage by 10% for services offered by the Student Union by Juneof 2008. The project that now bridges all four of these goals to completion is known by the university community as the StudentCenter Facilities Project.The journey began with a committee from Student Affairs in 2005 which evaluated the space needs of the Division and how thosemight be arranged to best meet the needs of the students. In the summer of 2006, Brailsford and Dunlavey, a student center facilitiesconsulting firm, was hired by the Student Union to do a student center feasibility study. It began with focus groups, a studentbody survey, interviews of Student Union staff, directors within the Division of Student Affairs, and stakeholders within the currentStudent Union. In January of 2006, it was determined that “alternative consultation” would be used to present the Student CenterFacilities Project, which includes the Health Center, to students due to the complexity of the project and the need to fully educatethe students on what the project would include. The Vice President for Student Affairs and the Executive Director of the StudentUnion made 24 presentations to a variety of campus constituents. In April of 2006, a presentation was made to the Campus FeeAdvisory Board, who approved the project unanimously and then forwarded their recommendation to the president of the university,who also approved the project. The project includes a complete renovation of the current Student Union, with a 70, 000 sq. ftexpansion west of the Student Union; renovation of the current Sport Club and parts of the Event Center Arena with an 84,000 sq. ftexpansion at a site yet to be determined; renovation of the current Aquatic Center with increased services; and a new Health Centerthat financially and operationally will be handled separately. The estimated completion for all the facilities renovation is 2012. Theproject incorporates Student Involvement, MOSAIC Cross Cultural Center, The LGBT Center and Women’s Resource Center, andvarious other stakeholders. It will incorporate modernized technology for meeting and ballroom space, wireless technology, and willmodernize the Student Union building infrastructure to support the current needs of today’s technology. Many people feel that thisproject will not only enhance and enrich the student experience, but will truly make this university a campus of choice, that supportsthe learning and belonging model.

2006-2007 Annual ReportDuring the development of this project, the Student Union organization worked toward meeting the four goals within the individualdepartments through the following partnerships, projects, and services offered: Club Sports, the partnership between the Student Union,Associated Students, and the university now supporting over 440 students that compete at various levels representing the university;Campus Rec Connect, a partnership between the Student Union and Associated Students offering students a seamless approach to recreation,fitness, health and wellness, and outdoor activity; and program sponsorships with MOSAIC Cross Cultural Center, the Center forLiterary Arts, University Advancement, Office of the President, California Music Project, Athletics and various academic departments.The Marketing department of the Student Union worked with the individual departments to create new and different forms of marketingand advertisement that has increased usage in most, if not all, of the service areas of the Student Union. The IT supervisor of theStudent Union is the chair of the Centralized University Calendaring project, and the key driver pulling the campus departments togetherto review and implement a standardized calendar. The IT department, with the input of the Student Union IT committee, reviewed andinstalled three flat screens in the Student Union, two that list the various events that take place within the building according to room andtime, and a third screen that lists upcoming events in the Event Center and on campus.The support functions (business services, HR, risk and safety, management) of the Student Union, Inc. have been central to theexecution of all that has been accomplished over the past couple years.I would like to thank the students, the university, the Student Union Board of Directors, and the staff of the Student Union for theirsupport and hard work in turning a dream into a reality for all of the campus community.Sincerely,Catherine A. BusalacchiExecutive DirectorStudent Union, Inc.Student Union, Inc. San José State University4 | 5

Financial SummaryThe Student Union, Inc., a non-profit corporation, maintains threemajor facilities at San José State University in downtown San José,The collected student fees were approximately $7.7 million at June 30,2007. The California State University Chancellor’s Office retains a portionCalifornia. These facilities are comprised of the Student Union Building,the Event Center and the Aquatic Center. The 38 year-old organization,which receives no state funding, depends on student fees collected from theprevious year and on self-generated revenues for its operations.of these fees to pay the annual bond debt of approximately $1.8 million, amandatory reserve transfer of $155,000 annually for capital projects andother administrative charges. In FY 2006–2007, $4,765,057 (62% of thecollected fees from prior year) was returned to the Student Union, Inc. forits operating budget.The Student Union, Inc.’s financial reserves consist of Local Reserves,the CSU Chancellor’s Office Repair and Replacement Reserves(C.O.R.&R.), and the Uncommitted Facility Bond Fund Reserve(Student Fee Reserve). Targeted reserve levels established by theThe financial position of the Student Union, Inc. has always beenmonitored closely due to the impact of student enrollment fluctuationsMaintaining its three facilities, and providing quality programsand services are top priorities for the Board of Directors and theStudent Union Staff.on the collection of student fees and increasing operational costs. Generatingadditional income from programsand services continues to be a priority dueto the increased operational needs of theaging facilities, especially utility costsand preventive maintenance. RevenueChancellor’s Office for a prudent financial position are $2.1–$2.3 millionin uncommitted Local Reserves and $3.5 million for the C.O.R.&R.The Student Union Board of Directors adopted an optimum minimumreserve level of $500,000 in the Student Fee Reserve.totaled $7,009,749 with operating expenses at $5,876,283 resulting ina net operating income of $1,133,466 for the year ended June 30, 2007.In addition, $558,053 in capital projects were expended from LocalReserves, of which, $79,520 were capitalized.Major changes occurred in Fall 2003 with the approval of an alternativefee consultation. This was a critical financial decision for the Union sincethere had been no fee increase in fourteen years. Student fees increased to$126 per semester in Spring 2004. The fee increase included a strategicplan to build up reserves and to fund approximately $500,000 in minorMaintaining its three facilities and providing quality programs andservices are top priorities for the Board of Directors and the StudentUnion staff. The newly approved Student Center Facilities Project willbring much needed renovations and expansion of the current facilitieswhile enhancing services to the SJSU community.and major capital improvements annually.

2006-2007 Annual ReportBalance SheetsJune 30, 2007(with comparative totals for June 30, 2006)The Student Union, Inc. of San José State University(a California State University Auxiliary Organization)Assets20072006Current AssetsCash and Cash EquivalentsInvestmentAccounts ReceivablePrepaid Expenses and other Current Assets$ 555,255$ 2,036,895$ 281,870$ –$ 243,356$ 1,270,153$ 229,700$ 32,573Total Current Assets$ 2,874,020$ 1,775,782InvestmentsCapital Assets, Net$ 2,343,193$ 1,371,609$ 2,082,064$ 1,452,652TOTAL ASSETS$ 6,588,822$ 5,310,498Liabilities and Fund BalancesCurrent LiabilitiesAccounts PayableAccrued Payroll and Related ExpensesOther Accrued LiabilitiesDepository Accounts$ 442,007$ 336,190$ 190,108$ 181,628$ 342,890$ 310,826$ 137,705$ 99,776Total Current Liabilities$ 1,149,933$ 891,197Fund Balances$ 5,438,889$ 4,419,301TOTAL LIABILITIES AND FUND BALANCES$ 6,588,822$ 5,310,498Student Union, Inc. San José State University6 | 7

Fiscal Year 2006-2007Fiscal Year 2006–2007Revenue: $10,626,459 (Includes all Student Union Fees Collected)Balance of Student Fees Collectedfor Bond Debt30.6%Student Union Fees(Returned for Operations)44.8%Investment Income3.4%Service Fees3.6%Reimbursementof Event Costs3.1%Rental Income13%Commissions&Other1.5%Expenses: $8,454,981 (Includes Local Reserve Projects and Bond Debt Expenses)Bond Debt Expenses23.9%Local ReserveProjects*6.6%Wages & Benefits(Staff)23.8%Utilities9.3%Insurance2.2%Operations25.8%Wages & Benefits(Students)8.4%* Includes $79,520 capitalized leasehold improvements and equipment.

2006-2007 Annual ReportFiscal Year 2005-2006Fiscal Year 2005–2006Revenue: $9,384,616 (Includes all Student Union Fees Collected)Balance of Student Union Fees Collectedfor Bond Debt25%Student Union Fees(Returned for Operations)46%Investment Income3%Service Fees4%Reimbursementof Event Costs4%Rental Income16%Commissions&Other2%Expenses: $8,543,591 (Includes Local Reserve Projects and Bond Debt Expenses)Bond Debt Expenses28%Local ReserveProjects*9%Wages & Benefits(Staff)24%Utilities8%Insurance2%Operations22%Wages & Benefits(Students)7%* Includes $110,493 capitalized leasehold improvements and equipment.Student Union, Inc. San José State University8 | 9

Statement of Revenues, Expenses, Reserve Expendituresand Changes in Fund BalancesYear Ended June 30, 2007(with comparative totals for the year ended June 30, 2006The Student Union, Inc. of San José State University (a California State University Auxiliary Organization)2007 2006RevenuesStudent Union FeesService FeesReimbursement of Event CostsRental IncomeCommissionsOther$ 4,765,057$ 387,086$ 328,216$ 1,371,528$ 117,714$ 40,148$ 4,342,625$ 344,188$ 369,140$ 1,465,584$ 200,858$ 24,168Total Revenues$ 7,009,749$ 6,746,563ExpensesWages and BenefitsTravelInsuranceSuppliesCommunicationsRepairs and MaintenanceUtilitiesEvent CostsEvent Costs (Reimbursed Portion)Small Equipment PurchasesDepreciationBusiness ServicesMiscellaneous$ 2,719,053$ 22,094$ 186,845$ 203,051$ 42,301$ 159,703$ 784,772$ 80, 523$ 328,216$ 113,410$ 170,533$ 1,038,312$ 27,470$ 2,619,041$ 17,795$ 151,970$ 194,774$ 38,428$ 171,714$ 715,994$ 86,488$ 369,140$ 86,956$ 185,790$ 764,922$ 18,063Total Expenses$ 5,876,283$ 5,421,075Operating IncomeInvestment IncomeReserve ExpendituresChange in Fund Balance$ 1,133,466$ 364,655$ (478,533)$ 1,019,588$ 1,325,488$ 277,505$ (651,475)$ 951,518FUND BALANCE, BEGINNING OF YEARFUND BALANCE, END OF YEAR$ 4,419,301$ 5,438,889$ 3,467,783$ 4,419,301

2006-2007 Annual ReportCollaboration and Contributionsto the SJSU CommunityThe Student Union, Inc. has a strong philosophical belief that student needs are best met throughgenerous collaborations and contributions between the many departments. By collaborating with andcontributing to the University, the Student Union, Inc. supports the University’s mission and strengthensits own commitment to student development and the San José State University community.Student Union CollaborationsDivision of Student Affairs• New Student Orientations• MOSAIC• Career Center• Student Involvement• Judicial AffairsUniversity Departments• Counselor Education Department• Journalism & Mass Communications Department• Justice Studies Department• Liberal Studies Department• Nutrition & Food Science• Political Science Department• Child Development Department• Special Education Department• Management Information Systems• Health Science Department•Center for Literary Arts• Educational LeadershipOffice of the President• Seasonal CelebrationChancellor’s Office• Energy WorkshopCommunity• American Red Cross Blood Drives• Sacred Heart Community Center• Better World BooksStudent Union, Inc. San José State University10 | 11

Collaboration and Contributionsto the SJSU Community (continued)Event Center CollaborationsIntercollegiate AthleticsDivision of Student AffairsUniversity Computing & TelecommunicationsProvost’s OfficeCollege of Humanities & the ArtsCollege of BusinessSchool of Nursing• Men’s and Women’s Basketball• Women’s Volleyball• Gymnastics• Football• Men’s and Women’s Soccer• Student Athlete Talent Show• Welcome Convocation• Job Fair• Blues Festival• MOSAIC• Admitted Students Reception• Indian Students Association• Women’s Resource Center• Welcome Convocation• SANS Conference• Welcome Convocation• Honors Convocation• Television, Radio, Film & Theatre• Marching Band Concert• California Music Project• Center for Literary Arts• Business Convocation• Nursing ConvocationCollege of EngineeringPresidents Office• Engineering Convocation• Engineering Symposiums• Welcome Address• Press ConferencesCollege of Applied Sciences & Arts• AerobicthonUniversity Advancement• 150th Celebration Events• CampusMovieFest• International BazaarCollege of Social Sciences• Political Science Convocation• Psychology Convocation

2006-2007 Annual ReportCollaboration and Contributionsto the SJSU Community (continued)SJSU Human Resources• Take our Daughters and Sons to Work DayOther SJSU Departments / Organizations• Steinbeck Research CenterCommunity• California Music Project• Evergreen Valley High School• Andrew Hills High School• SJ Buddhist Judo Tournament•Yerba Buena High School• United States Olympic Judo• Campbell Union High School District• Mount Pleasant High School• Piedmont Hills High School• California High School Volleyball ChampionshipsAquatic Center & Sport Club CollaborationsDivision of Student AffairsCollege of Social Sciences• Spartan Water Polo Club• A.S. Campus Recreation• SJSU Racquetball Club• Akbayan Club• Polynesian Dance• Ballroom Dance Club• Grupo Folklorico• University Housing Services• Professional Develop Day• Environmental Studies DepartmentCollege of Applied Sciences and Arts• Kinesiology DepartmentCollege of Humanities and the Arts• School of Art & DesignOther SJSU Departments / Organizations• SJSU Human ResourcesCommunity• Fitness Resource AssociationStudent Union, Inc. San José State University12 | 13

Information CenterThe Information Center is a bridge of communication betweeninquisitive students, faculty, staff, and community membersand the information they need. Anybody with a question can call theInformation Center, and every question gets an answer. The continuedexcellence of the Information Center is perpetuated by the quality of itsstaff through extensive training that familiarizes them with all aspectsof University policy, education, and life. Information Center employeesembody customer service, a focal trait of their work experience.Staff TrainingThe training process requires a three-month commitment and preparesthe employee not only for work answering questions from within theCenter, but also for manning Student Union tables at university eventssuch as New Student Orientations, resource fairs, and welcomings.Additionally, Information Center staff act as guides and checkpointsduring emergency procedure situations. Center staff are required to beknowledgeable about all aspects of the university experience as theyfield questions dealing with a wide range of topics that include campusAs a centralized information warehouse for the entire universitycampus, the Information Center houses an impressive collection offliers, brochures, and pamphlets. With these tools at their disposal,Information Center staff fulfills the demand of a diverse communitythat includes students, staff, faculty, and the nation at large. The centerworks with many departments on campus to provide informationrequired by students. Some of these departments include the Bursar’sWiFi, building hours and locations, athletics, and department inquiries.Information Center employees can apply their accumulated knowledgeto countless different positions. During the beginning rush of thesemester, staff learn how to perform under the pressure of a constantbombardment of phone calls and walk-up requests. In the course of theirtime, they develop superior multitasking skills and a strong foundationin professional, personal, and over-the-phone etiquette.Office, Admissions & Records, and Student Advising. Through thesecollaborations, the Information Center is able to inform studentsabout university policies and procedures that are necessary for theiracademic careers.It’s impossible to tally the total number of people that the InformationCenter reaches. The Information Center answers hundreds of thousandsof questions a year from phone calls and countless curious walk-uppatrons. The Center plays an invaluable role for the university in aidingthe community by presenting a helpful, courteous image, and actingas the first point of contact for information. Courtesy in communicationand precision of information are the central driving goals of theInformation Center.

2006-2007 Annual ReportMusic RoomProviding students a place to study, relax, and enjoy a raremoment of leisure time, the Music Room features a comfortableDuring the lunch hour, the Music Room is often filled to capacity. Atother times of the day, there is a constant stream of students coming intolounge area and three private listening booths. Tunes playing fromthe speakers are selected from a collection of almost 700 CDs andover 1,000 vinyl records sampled from almost every genre. Dozens ofmagazine subscriptions, playing cards, dominoes, and chess and checkersthe Music Room to take advantage of the oasis it provides in the middleof the hectic day. Because of its reputation for playing quality music andthe friendliness of its staff, the Music Room sees many repeat visitorssemester after semester.pieces are all available for students to read or play.Staff TrainingThe Music Room partners with other departments to host many eventsoutside of normal business hours, including workshops, informal meetings,and other sponsored events. In the Spring of 2007, the Music Roomhosted to a private reception for author Kahled Hosseini after his readingin the Barrett Ballroom. It was also reserved on numerous occasions forstudent organization sponsored events, such as poetry readings. In thespring of 2007, the Music Room hosted the Student Union DiversityCommittee’s “Diversity Banquet.” Staff came to the Music Room andshared dishes and stories from their individual cultures.Customer service and musical diversity training are the cornerstones fornew Music Room employees. Through a unique training process, thestaff are required to play music outside of their direct realm of interestor specialty. Staff then pass on this wider appreciation by playing musicthat is more obscure than the radio and very likely new to the MusicRoom’s visitors. Staff at the Music Room also attended a series ofdiversity trainings in the spring of 2007, including workshops on genderand age discrimination, and participated in a Diversity Banquet wherethey showcased aspects of their personal cultures.Student Union, Inc. San José State University14 | 15

Marketing / GraphicsResponsible for creating and executing a unified marketingstrategy for the Student Union, Inc., the Marketing & GraphicsDepartment creates material for every department within the organization.Materials created by the department focus on accomplishing both shorttermand long-term marketing strategies to build awareness and to boostvisibility and show student and customer appreciation.Because of its commitment to every Student Union department, theMarketing / Graphics Department creates a diverse range of materials andis often confronted with the problem of balancing the various marketingstrategies without confusing students. The 2006-2007 fiscal year broughtnew challenges with the creation of materials for two new departments,Club Sports and Spartan Rec Connect. New material included tri-fold displayboards, new fliers, Club Sports teams home schedules, and event plastic cups.Marketing OutreachThe Marketing / Graphics Department takes on a number of majorprojects every semester. During finals, a campaign advertising extendedhours for the Student Union facilities includes banners, table tents,bookmarks, and fliers. Culminating with a morning of giving awayfree testing materials, coffee, and snacks to students on their way to thefirst day of finals, the department’s finals campaign is always a hit withMajor ProjectsEvery year, the Marketing / Graphics Department revises the Student& Intermittent Employee Handbook. This year that meant a completeredesign and reduction in page numbers though a process of streamliningand re-evaluating all content within the report. Almost every page ofthe once 50-page document was analyzed and changed accordingly.students, and has even been cited in numerous Spartan Daily articles asbeing an example for other campus departments to follow.Each fall, the Department compiles, composes, and edits the 40-pageAnnual Report. This includes new cover and internal layout designs asAs part of its commitment to direct marketing, the Marketing / GraphicsDepartment creates diverse materials for university outreach programs,such as New Student Orientations, Admitted Student Receptions and otherwell as maintaining a unified style throughout the entire document. Thedocument is created new from scratch every year to present a fresh imagethat reflects the changing face of the organization;.univeristy functions. These materials include department brochures, pens,post-it notepads, displays, water bottles, and T-shirts. Department staffalso works at these event, informing new and inquisitive students aboutthe many services offered by the Student Union, Inc.Facility & Staff DevelopmentsDuring the end of the 2006-2007 fiscal year, the Marketing / GraphicsDepartment moved from their office in the Administration Office to theirtemporary summer home in a corner of the Music Room. The processDespite the persistent movement toward online event schedules,the Marketing / Graphics Department’s plethora of event calendarsremain highly requested items. Monthly calendars can be found instudent dorm rooms and faculty offices. Semester event calendars thatcover Student Union, university, and community events are used byentailed packing and filing years of archived materials as well as cabinetsfull of brochures, flyers, towels, stands, and more. Throughout the process,the department remained fully operational, creating materials forother departments and working at every New Student Orientation.departments throughout the university and gobbled up by students andparents during university outreach events.

2006-2007 Annual ReportStaff also attended a number of workshops and trainings. All departmentstaff participated in the Student Union Diversity Committee’s series ofdiversity trainings, including the workshops on age and gender as wellas the cultural banquet. The department also attended a presentation onCommunication and Business Ethics by Patricia Hosegood-Martin.Survey of Select Projects• Event Center Concert Posters• Facility Hours Signage• Business Cards• Event Center Advertising• Spartan Daily• Pollstar• San José Meeting & Planner’s Guide• Venues Today• Sport Club and Aquatic Center Membership Project• New Brochure• New NCR Form• Take Our Daughters & Sons to Work Day• Backpacks• Signage• Sign-up Boards• Beginning of Semester Campaign• Event Calendar• Computer Strip Calendar• Hours Card• Technical Brochures• Sport Club• Event CenterGraphicsStudent Union, Inc. San José State University 16 | 17

Event CenterApremier mid-sized Bay Area venue, the Event Center Arenahosts concerts, job fairs, conferences, and sporting events.The professionalism and high level of training of Event Center staffresults in repeat customers and droves of satisfied visitors, spectators,and event hosts alike.ConcertsThe 2006-2007 fiscal year featured a lineup of concert performersthat reflected a wide range of musical genres and tastes. Alternativeand rock groups such as Taking Back Sunday and the All-AmericanRejects were big hits, and singer-songwriter James Blunt consistentlygarners positive reviews. In Spring 2007, the Late Night SpecialServing CommunityThe Event Center’s location in the heart of a diverse community meansprogramming that reflects the myriad cultures of the greater campusTour, featuring performers Tyrese and Pretty Ricky, attracted largecrowds to the Event Center, and the final concert of the semesterfeatured the innovative indie group, Modest Mouse.neighborhoods. During the 2006-2007 year, the Event Center hostedmany shows targeting Hispanic audiences. This included a performanceof the popular La Adventurera Variety Show, as well as the Mexicantheatre play, Solo Para Mujeres and the La Kalle Explosion concert.University CollaborationsWhen university organizations need a large venue on campus, theyturn to the Event Center. SJSU Advancement held the first annualSan José Campus MovieFest in October of 2006, inviting a largeTahiti Fête, one of the largest Polynesian cultural festivals in theUnited States, is held at the Event Center every year. Althoughthe event has grown large enough to move to a bigger venue, theevent planners remain at the Event Center because of the qualitystaff. Cultural competitions are held in the Event Center, too. InFebruary, competitors in the San José Buddhist Judo Tournamentsparred in the Arena.crowd to watch some of the best films created by SJSU students.Hundreds of job-hungry students flocked to the Event Center inMarch of 2007 when the Event Center Arena hosted the CareerCenter’s EXPO ’07, its annual career fair for all majors. Later in thefiscal year, prospective students and their parents visited the campusduring the Admitted Student Welcome Reception, and received informationabout campus departments, organizations, and programs atthe Event Center, where the resource fair was being held. The Men’sOnce again, the Foundation for Inspiration and Recognition ofScience and Technology worked with the Event Center to host theF.I.R.S.T. Robotics Competition Regionals, an annual two-day eventand Women’s Basketball teams call the Event Center home courtthanks to a continued partnership that gives the Athletics Departmenta high-capacity venue for some of its more popular programs.that features teams of high school students from all over the westcoast vying for a chance for national acclaim in innovation.For many students, the Event Center leaves a truly lasting impression,as it hosts many graduation ceremonies for various university departments,including Psychology, Engineering, and Nursing. Graduations for manySan José East Side Union High School District schools are also held atthe Event Center, inspiring students to reach for higher education goals.

2006-2007 Annual Reporttions performed at the University Theatre. Every season the Box Officealso works with the Athletic department and provides ticketing servicesfor Men’s and Women’s Spartan Basketball home games.For the first time this year, the Box Office aided five local highschools, which have held their graduation ceremonies for the pastseveral years at the Event Center Arena, by providing ticketingservices for their convocations. Tickets for San José State Universitygraduations and ceremonies were also distributed by the Box Office,including for the Office of the Provost’s Honors Convocation, andthe School of Engineering and School of Nursing. The Box OfficeBox Officeprinted over 30,000 tickets for distribution by each of the schoolsand departments.Through quality service and convenience, the Box Office providestickets to the entire campus community. It serves as a sales officenot only for campus events but also for the entire west coast through apartnership with Ticketmaster. The Box Office had a successful year thatreflected the popularity and multi-culturalism of the university’s events.Facility UpgradesThe Event Center Box Office received updated equipment fromTicketmaster, which replaced the old CRT computer monitors withnewer LCD monitors, making the countertop more streamlined andraising the intractability level with customers. Also, new chair stoolswere replaced after over 15 dedicated years of use.Many of the shows at the Event Center Arena were very popular,including Taking Back Sunday, All-American Rejects, Chris Tomlinand La Kalle Explosion concert. Tahiti Fête of San José, a three-dayPolynesian dance competition and festival beginning on July 2, wasa sell out on the 4th of July. The Box Office provided free tickets tostudents and participants of the annual Campus MovieFest that featuredcomedian Margaret Cho.Staff DevelopmentsAfter over 10 years of dedicated service, Mike Powell, Box Officemanager, decided to retire. Before coming to the Event Center BoxOffice, Powell was employed as the Box Office manager with theOakland Arena (now called the Oracle Arena) for over 20 years. Hisexperience, professionalism, and personality will be missed.Working TogetherThe Box Office handled the ticketing needs for the Women’s ResourceCenter’s production of the “Vagina Monologues,” held at the MorrisDailey Auditorium, as well as for the Center for Literary Arts’ readingby Neil Gaiman, three-time Hugo Award winner, held in the StudentUnion Barrett Ballroom. Each semester, the Box Office reinforces along standing working relationship with the Television, Radio, Film, andDuring the 2006-2007 fiscal year, the Box Office staff attended workshopson ethics, communication and diversity. The staff were able to utilizewhat was learned at the workshops and has adapted the informationto their unique job duties. This has helped the staff to understand andlisten to customers’ requests and to be accommodating to their wantsand needs. These new skills will add onto the already solidly establishedbase of customer service training provided by the Box Office.Theatre department by selling tickets for their plays and other produc-Student Union, Inc. San José State University 18 | 19

Technical ServicesThe Technical Services Department provides professionalquality technical production support for the Student Union, Inc.and the San José State University community.Event Center Technical ServicesThe Event Center Technical Services Department provided technicalproduction and assistance to all events in the Event Center Arena. Thisranged from a simple electrical power layout for the Career Fair to a fullscalevideo presentation for the first annual San José Campus MovieFest.Event Center equipment continues to take a strong supporting role forevents of all types and sizes. This year, Tahiti Fête, USA Junior OlympicJudo, the School of Nursing, and many other organizations all utilizedthe services available in-house to help deliver a quality event to theiraudience at a cost-effective price.Minor capital improvements continue to be made to the Event CenterArena’s technical infrastructure. This year, new mid-range speakers andchain motors were added to the inventory of available equipment allowingfor more options to service the needs of different types of events.PartnershipThe Technical Services Department maintains a partnership with theInternational Alliance of Theatrical Stage Employees union (IATSELocal 134) to provide training opportunities and work experience forstudents interested in the entertainment industry. This alliance allowsSJSU student technicians to access certification classes taught by industryprofessionals and gain experience by working in area venues such as theCalifornia Theatre and the Center for the Performing Arts.Morris Dailey AuditoriumThe reopened Morris Dailey Auditorium proved to be a popular venuefor student groups and campus departments for orientations, fundraisers,and cultural shows. The Technical Services staff assist these groups withStaff TrainingThe Technical Services Department provides significant trainingopportunities to students to supplement their learning outside of theclassroom. Training sessions this past year instructed employees on:• Emergency Procedures• Safety Awareness• Event Customer Service• Small PA Systems• Scaffolding & Personnel Lifts• EC Marquee Programming• Video & Data Projection• Followspot Operation• Forklift Driving Certification• Truss & Chain Motors• Introduction to Moving Fixtures• Concert Sound Systemstheir technical and logistical needs for all types of events ranging fromcultural festivals to a record number of graduation ceremonies.

2006-2007 Annual Report2006-2007 Annual Audio VisualStudent groups and campus departments rely upon the StudentUnion Audio Visual department more and more for theiraudio-visual and technical production needs. The result is continuallyincreasing demand for quality services for events of all kinds. Some ofthe past year’s highlights included:John Edwards Campaign RallyPresidential candidate John Edwards come to SJSU for a campaignrally in late May. Held in the Barrett Ballroom, the event drew crowdsof excited supporters. The Student Union Audio Visual departmentprovided sound, lighting, staging, and technical coordination throughoutthe event to help make it a success.President’s Holiday PartyEvery December, the President holds an annual holiday gathering in theBarrett Ballroom. The Student Union Audio Visual staff worked with theevent planners to re-theme the event this past year with new decorationsand improved ambiance. Giant wrapped packages and different lightingtechniques helped to improve the festivities for everyone.N*W*CThis nationally touring performance came to the Barrett Ballroomin Mid-Spring of 2007. The production, which features the personalexperiences of three men who utilize humor and satire to demonstratethe problems of stereotypes and other issues pertaining to race, receiveda standing ovation. The performance’s production team worked withthe Student Union Audio Visual department to adapt the show from atraditional theatre environment to the Barrett Ballroom.The Student Union Audio Visual department looks forward to continuing toprovide professional-quality audio-visual services to student groups andthe entire SJSU community.Student Union, Inc. San José State University20 | 21

Computer Servicescommunity members. As part of a continuation of upgrades, new softwarenow allows multiple forms of content to display both immediatelyand at specific times and intervals. Two new 52-inch electronic displayshave been added just inside the Student Union building’s south entranceto increase exposure to the vast array of activities held within the StudentUnion and on campus.As a general duty of Computer Services, the department has been ableThe Computer Services Department provides a wide range oftechnology services to both internal and external customers.Maintaining a secure corporate infrastructure to allow reliable and confidentialelectronic data transfer and consulting with Student Affairs and otheruniversity departments on general technology concerns and improvementsare just two fundamental services offered by Computer Services.On the WebAs one of the most widely used platforms for distributing information,the Student Union, Inc. website continues to be an important source ofinformation about the facilities and services for students and the SJSUcommunity provided by the Student Union, Inc. In the 2006-2007 fiscalyear, the website had a total of 530,020 web page views and 10,362,176hits generated from access to documents, images, and other web content.Some of the types of downloaded files included the corporate studentemployee handbook, technical brochures, the annual report, and more.Other than the basics of providing a standard Section 508 compliantwebsite, the Computer Services department has been instrumental in thecompletion and development of the Sport Club Management System,Club Sport Team Tracking and Management System, and various onlineforms and web-based reports for events and usage.Upgrading TechnologyThe newly installed and continually improved electronic display board,upstairs on the north side of the Student Union building, is a welcometo minimize network and computer interruption by maintaining up-todatevirus and security software. In addition, the department has beenextremely successful in supporting the various applications that theStudent Union departments use. Systems supported include:• Event Center Lock System• Student Union and Bowling Center Security Systems• Upgrades to Accounting System• Sport Club Entry System UpgradesCollaborative Partnerships and ProjectsBeing a central point for the implementing and developing of technology,Computer Services is constantly striving to find technology to supportsome of the most successful departments on campus. During the 2006-2007 fiscal year, the Computer Services Department Staff started workon the University Event Calendar Project, Evaluation of Club SportsSystems, Section 508 mandates, and Human Resources projects.Club Sports Management SystemAs part of the software development process, the Computer ServicesDepartment worked with the Club Sports Coordinator to evaluate needsand design a Club Sports Management System. This included theevaluation of other university club sports management systems, and thecreation of prototypes that demonstrate possible workflows that wouldbe needed to support the daily needs and operations of the Club Sportsprogram. As a result, a prototype system is projected to be completebefore Fall 2007.source of information on current and upcoming events for students and

2006-2007 Annual ReportMany of the Section 508 requirements had a direct impact on the ClubSports and University Events Calendar System. Computer Serviceswas very involved in understanding and ensuring that these webdesigns met the new requirements.University / Student Affairs Calendar ProjectAs a collaborative partner of the university, the Computer ServicesDepartment worked with the Web Services Unit and other keystakeholders to gather information on the needs for a future university-widecalendar solution. During the 2006-2007 year, the projectunderwent several changes in direction. Some changes includedSection 508 issues, various software demos, and hours of meetingsbetween different stakeholders on campus. As a result, a prototypesystem is projected to be complete during the 2007-2008 fiscal year.Human Resource ProjectsMany of the new Human Resources procedures now require theinvolvement of IT support staff. In support, the Computer ServicesDepartment assisted various Human Resources committees in usingtechnology to help train incoming staff on newly developed tools andSection 508 ProjectsTo support the mandates set forth by the State of California, theFederal Government, and the California State University System,the Computer Services Department built several prototype designsapplications. New job posting and job description templates, as well asa new evaluation tool, were created. To help employees use these newtools, new training aids were fabricated, such as an online video thatdemonstrated step-by-step procedures for using online documents.and was constantly collaborating and training to meet requirements.General Website Statistics from 2006-2007General Website Statistics from 2005-2006Web PageHome PageEvent CenterSport ClubBuilding HoursUpcoming EventsAquatic CenterMaps & DirectionsEmploymentBox OfficeClub SportsStudent UnionBowling CenterPage Views63,43639,67923,89623,45823,23117,87016,71711,40110,3068,9618,8678,374HitsEntire Site (Successful)11,978,465Average Per Day32,728ViewsPage Views 675,595VisitorsUnique Visitors128,762Visitors Who Visited Once104,935Visitors Who Visited More Than Once 23,827Student Union, Inc. San José State University22 | 23

Sport ClubAs the primary locale for the fitness needs of SJSU students,faculty, staff, and local community members, the Sport Clubaims to help all visitors meet their highest fitness goals. With myriadexercise equipment and a full range of facilities, including a mirroredaerobics room, dance studios, racquetball courts, and a mini-gym,getting healthy becomes simple.CollaborationsCamps• Summer Youth Camp• Pre-College Programs• Chertow Wrestling Camp• Northern California Junior Sports Camp• Santa Clara Aquamaids Camp• Men’s Basketball CampThe Sport Club continued its practice of supporting various healthorientedorganizations around the campus. Some students who signedup for sessions with the Kinesiology department went to the Sport Clubto attend class. Associated Students held non-academic classes in theSport Club too, offering students yet another way to stay in shape.Working in collaboration with the Student Health Center and theNutrition Education Action Team (N.E.A.T.), a student organization,the Sport Club is able to offer its patrons free nutrition counseling andhealthy eating workshops. The counseling sessions last 30 minutes andare supplemented with follow-up appointments to make sure visitors meettheir goals. The workshops cover a wide range of topics, including theeffects of proper diet on energy levels and mood. The program is staffedby SJSU Nutrition & Food Science students, resulting in a win-winprogram, providing students with valuable hands-on experience andpatrons with advice on how to live a better life.Groups Reservations at the Sport Club• SJSU Women’s Basketball• SJSU Women’s Gymnastics• SJSU Men’s Basketball• Pride of the Pacific Islands• South Indian Dance Team• Akbayan• Grupo Folklorico• Nachda Punjab• Martial Arts Student Organization• Ballroom Dance Club• Recreation & Leisure Studies Department• Colleges Against Cancer• Communication ClubStaff TrainingBecause the work environment is continually changing and the campusclimate always evolving, Sport Club employees attend regular trainings,presentations, and workshops. Staff were drilled on facility evacuationprocedures as well as CPR and patron assistance procedures. Staffattended several presentations, including supervisor leadership training,“How to Deal with Difficult Behavior” customer service training, and aworkshop with Wiggsy Sivertsen about transgender awareness.

2006-2007 Annual Report2006-2007 Annual Sport Club Entry Desk Attendance 2006–20072006 2007Aquatic Center Entry Desk Attendance 2006–20072005 2006July4,653January9,116July5,907January828August11,239February20,014August5,408February1,492September24,233March16,049September5,253March2,155October24,621April20,015October2,281April3,371November18,337May16,358November1,604May4,172December3,790June4,716December210June4,117Total 173,141Total 36,798Sport Club Entry Desk Attendance 2005–20062005 2006July7,364January10,054August19,835February18,138September18,764March17,776October17,729April15,426November12,787May11,568December3,632June5,347Total 158,420Spartan Rec ConnectThrough collaboration between the Student Union, Inc. andAssociated Students, the Spartan Rec Connect program was createdwith the goal of providing students a seamless recreational experience.MarketingMarketing was a primary focus for the program during the 2006-2007year. A website was developed to provide students a one-stop site forinformation about recreation options on campus. All printed marketingmaterial is produced through the combined efforts of Student Union,Inc. and A.S. Campus Rec. Materials advertised a wide range of activities,including fitness classes, adventure programs, open recreation activities,and the Aquatic Center and Sport Club facilities.Rec Connect OutreachSpartan Rec Connect was present at New Student Orientations, manninga booth at the resource fair, and providing collaboration during nighttimesession recreation activities. In September, “Rec N Effect” promotedSpartan Rec Connect-related programming with massages, a bench-presscontest, bowling games, spin classes, and Club Sports team activities.Staff TrainingThe Spotlight Award was given to the Spartan Rec Connect programfor their collaborative training efforts. The program helped providediversity, conflict resolution, and customer service training to studentemployees. Additionally, a special team of student employees fromboth the Student Union and A.S. Campus Rec were cross-trained in allaspects of recreation on the SJSU campus so that they could participatedirectly in campus outreach programs.Student Student Union, Inc. San José State State University University24 | 25

Staff TrainingA staple characteristic of Aquatic Center staff training is safety. Staff isversed on lifeguard health and safety skills and is drilled on CPR andfacility evacuation procedures. Diversity is another major theme fortraining at the Aquatic Center, as Staff participated in various trainings,such as “Dealing with Difficult Behavior,” “Zero Tolerance,” and apresentation on transgender awareness with Wiggsy Sivertsen.On-Campus Groups Utilizing the Facilities Included:• SJSU Women’s Swim and Dive Team• SJSU Women’s Water Polo Team• Spartan Water Polo Club• Kinesiology DepartmentAquatic Center• Child Development Center• A.S. Campus Recreation• Various Fraternity & Sorority OrganizationsAttracting a diverse range of patrons from Olympians to SJSUstudents and the community, the Aquatic Center is a premierdestination for swimmers not just locally, but nationally. A full-featuredfacility, the Aquatic Center is one of the largest heated outdoor pools inthe western United States.ProgramsThe Aquatic Center’s multitude of useful programs continues to be alarge draw. Private Swim Lessons were given throughout the summer,offering both children and adults a series of 30-minute sessions tohelp them learn to swim. A CPR/AED training program in December• HousingOff-Campus Groups Included:• Santa Clara Synchronized Swimming Team• Total Immersion Swim School• Club Puck Underwater Hockey Team• Notre Dame High School Girls Swim Team• Paramount’s Great America Park Water Training• Santa Theresa High School Girls Water Polo• National Hockey League• C.A.R. Eventcertified participants in essential life saving techniques, and LifeguardTraining classes were offered throughout April and May.The Summer Youth Camp returned as well, providing local communitychildren a place to safely spend their summer days. Over 100 childrenranging in age from 7 to 14 years old were encouraged to learn new skillsand maintain physical activity throughout the three-week program.Many kids make the camp an annual event, familiarizing them with acampus of higher education for now and in the future.

2006-2007 Annual ReportClub SportsThis year was one of significant growth for the Club SportsA series of direct-marketing events helped raise interest in Club Sportsteams. New Student Orientation remained a focal point for Club Sports.program, highlighted by landmark events and increased interestfrom students. Over 20 official club teams were members of ClubSports by the end of the 2006-2007 year, with diverse teams crossingcultures, sexes, and athletic interests.At both the Resource Fair and the Special Interest Sessions for eachorientation, there were 3 to 15 student team members present to helpraise student interest and collect information – more than 1,750 studentssigned up. The program’s presence at Spartan Rec Connect’s “Rec NSpecial EventsFebruary of 2007 saw the first San José State University boxing matchin over 50 years, harkening back to a time when the school dominatedEffect” included over 50 Club Sports student volunteers, and the ClubSports Recruitment Day and BBQ featured tables for 13 different ClubSports teams.the then-NCAA sanctioned sport. More than 500 were in attendance,including over 350 paying community members. The event made thefront page of the San José Mercury News the following day.TrainingThe Club Sports Manual, updated in August with new policies andprocedures, was used in various sessions throughout the semester. TheMore than 150 people attended the 2007 Club Sports Awards Banquet,which focused on recognizing the accomplishments of the variousteams. During the banquet, Club Sports received a $1,200 donationbowling team was given a workshop on effective communication, and thehockey team learned about language usage and its effects on diversity.from the Sports Basement chain of retail stores. In March, the Men’sVolleyball team hosted an Athlete’s Formal at Fahrenheit Ultra Loungein downtown San José. Tickets for the all-night event ranged from$15-$20, making it a significant fundraising event for the team.MarketingThe result of Club Sports’ marketing strategy for the 2006-2007 yearwas a slew of new and redesigned material as well as an aggressivedirect marketing campaign. Rally Rag towels, T-shirts, water bottles,a banner, and home game schedule posters and cards were all created.Additionally, the program revised its previously established materials,including its program description flyer.Electronic media was also used to market Club Sports. The program’swebsite was enhanced with access to online documents, team information,and a calendar with team events and games. To help connect with the onlinecommunity as well as the teams and their members, Club Sports created apage on the social networking website, MySpace.com. A nine-minute videowas created for recruitment purposes to promote the various club teams andto give students an understanding of the Club Sport Program.Student Union, Inc. San José State University26 | 27

Special EventsTournaments galore were held in the Bowling Center this year as well.On Campus Entertainment utilized the arcade again for two more videogame tournaments that drew over 140 players, including some of the toprated gamers in California. The Bowling Center itself hosted a 9-balltournament in November and an 8-ball tournament in March. Feedbackwas very positive, and many requested more student tournaments in thefuture. Participation awards were given out to 30 players, and the topfive winners received cash awards.Bowling CenterOver 100 “lucky red envelopes” celebrating the Lunar New year wereStudents flock to the Bowling Center every year as a primaryrecreation facility for student life. Bowling lanes, billiardhanded out in February to help promote diversity. Each envelopecontained a chocolate Lunar New Year coin, a “lucky” Asianstrawberry candy, and a Bowling Center free game token. Manytables, a full arcade, table tennis and foosball tables entice studentsto explore their campus beyond classrooms and dorms. Patrons enjoynumerous weekly specials that keep them coming back. This isdemonstrated time and again, this year by a 6% increase in incomenon-Asian customers were interested in the meaning behind theenvelopes, and gained a better understanding of the Lunar New Yearcelebrations. The program was so popular, the Bowling Center willdouble the distribution of the envelopes next year.over the 2006-2007 fiscal year.Special ProgramsThe Bowling Center worked with New Student Orientation to provideevening recreation during new students’ overnight stays. Over 1,650participants bowled, shot billiards, and played table tennis during the nineorientation dates. Charging the orientation program just $75 per night, theBowling Center operated for a donation of approximately $4,900.The biggest customer appreciation program of the year though was“Goin’ Bananas Week” on April 23-28. Customers who purchasedactivities at regular price received an entry for the big drawing for a20-inch LCD flat screen TV. Almost 700 entries were submitted asBowling Center staff worked hard all week to promote the successfulevent. BananaRama night capped off the program and featured monkeyrelatedgames and special opportunities to win prizes and free games.The “Hunger Takes No Holiday” summer canned food drive kickedoff on May 14, 2007. Some people are unaware of the subsidized foodprogram that provides for low-income students during the school year– when school ends, some kids go hungry. Customers were rewardedwith a Summer Half Price Pass upon a donation of three cans of foodor more. The Bowling Center ended up smashing its goal of 400 cansfor the inaugural program by collecting over 700 cans for donation tothe Sacred Heart Community Center. The Bowling Center thanks andStaff TrainingA new training method was used at the Bowling Center this spring– playing monopoly on a giant board. Each team was required toanswer questions relating to the Student Union, Inc., the BowlingCenter, campus life, and policies and procedures before rolling thedice. Leadership, decision-making, and teamwork skills were allutilized by the staff in their efforts.appreciates all who donated food.

2006-2007 Annual ReportStudent Union AdministrationThe Administration Office is responsible for oversight of day-todayfunctions within the Student Union building. MaintainingConsistent ServiceAdministration staff coordinated with Event Services staff to negotiate acooperative relationships with Spartan Shops, Associated Students, andthe MOSAIC Cross Cultural Center for operation of their areas withinthe building, the Administration Office also directs the Student UnionMaintenance and Operations Department staff to ensure delivery ofquality service to both internal and external customers.new lease agreement with the River Church Community for 2007-2008,which will continue to provide significant revenue for the Student Unionduring the current fiscal year. The Administration Office continued toserve as the central Lost and Found site for SJSU, and the staff continuesto provide a valuable service to the campus community by handling lostand found transactions for all areas of campus other than the Martin LutherEnhancing FacilitiesDuring the 2006-2007 fiscal year, work which had been designated forPhase III of the $3.6 million Student Union Infrastructure Project thatbegan in Fall 2003 was put on hold pending a University decision onthe new Student Center Facilities Initiative. Work specified for Phase IIIincluded sealing and insulation of the supply air plenums beneath theKing, Jr. Library. Continuing a relationship with CampusLink, theAdministration Office and the Student Union Computer Services departmentworked together to provide a valuable service to the campus, and theAdministration staff continued to work with various bank vendors toprovide a highly used service to the campus community at the ATM facilityacross the 9th Street Plaza Mall from the Union.building; replacement of dampers and damper controls and actuators,along with other controls issues; air balancing; a heat exhaust system forthe ballroom; a ceiling upgrade for some areas of the Bowling Center;hot water recirculation piping and valve replacement; and waste pipingissues in the Bowling Center restrooms.By the end of the 2006-2007 fiscal year, the University’s and Chancellor’sOffice’s decisions to move forward with the Student Center FacilitiesProject brought a new perspective to Phase III infrastructure tasks.Student Union staff met with engineers from Salas O’Brien, thecontinuing consultants on the Infrastructure Project, and representativesof Brailsford and Dunlavey, consultants for the Student Center FacilitiesProject. Discussion centered around tasks of the Phase III work that arenecessary to provide high quality service and comfort to Student UnionThe Operations staff continued to provide a strong foundation for theStudent Union building operation, as they routinely performed all of theset-up and breakdown needs for the large volume of scheduled eventswithin the Student Union building, along with providing daily custodialfunctions throughout the facility. They work tirelessly to providean exceptional level of customer service to all those who enter theStudent Union, and they will be heavily involved in the fall and springsemester planning in preparation for use of the Student Union by theUnited States Olympic Committee. During the summer of 2008, almostthe entire upper level of the Student Union will serve as the processingcenter for all of the United States athletes departing for the 2008 SummerOlympic Games in Beijing, China.customers over the next three to five years, and those tasks which willbe incorporated into plans for the Facilities Project. Work has alreadybegun on the tasks identified as necessary for completion to meetcurrent customer needs.During the spring of 2007, the manually-operated hand towel and soapdispensers in the restrooms throughout the Student Union building werereplaced with “touchless” motion-activated dispensers. Positive responsesto these environmentally conscious changes have been significant.Student Union, Inc. San José State University28 | 29

Human ResourcesThe Human Resources department performs and administers jobrecruitment analysis, employee development, equal employmentcrimes, were presented. The staff were also presented with informationon the “journey of words,” a transference of communication betweenopportunity, benefit administration, payroll, and employee relations. Thedepartment also supports and promotes the missions of both San José StateUniversity and the Student Union, Inc.the sender and the receiver in a dialogue. Good communication wasdetermined to have the following qualities: clearness, directness,specificity, congruency, and completeness – communication is bothcontent and process (Hosegood-Martin, 2006). Discussions also involvedStaff Training & MoreThe fall series of New Hire Orientations were lively and well attended byboth full-time and student/part-time staff. These four two-hour sessions“listening blocks” as behaviors that prevent us from hearing andlistening effectively, and the staff were given tools for identifyingwhen communication is supportive and assertive.included Student Union history, tours, general payroll/personnel policies,safety, and customer service. These sessions are mandatory for all classificationsof employees.Diversity Workshop SeriesStudent and full-time staff were given diversity training to helpthem understand how to effectively work with internal and externalHuman Resources also facilitated a 30-minute “Communication Workshop”for Sport Club and Aquatic Center employees. The managersand staff of both facilities competed in a “Jeopardy-style” format forthe best performance in communicating their departmental policiesand procedures. The Aquatic Center won the coveted first annual“Best Departmental Communication” award.customers. As a result, a questionnaire was distributed in order togarner feedback on where to focus diversity efforts, especially relatingto workplace issues. A Student Union Diversity Committee consistingof both full-time and student staff was organized in Fall 2006 toassess data extracted from the diversity questionnaire. The committeeorganized training modules that addressed workplace diversity issuesinvolving age, gender, and cultural differences.Basic Supervision WorkshopApproximately 44 student and 20 full-time staff members participatedin the Basic Supervision Workshop held in the Umunhum Room.Facilitator Patricia Hosegood-Martin from Cal Poly, San Luis Obispochallenged staff to discussions involving two major topics: BusinessEthics and Communication. Participants were given scenarios thatplaced them in various questionable ethical positions and allowedthem to debate. Issues such as “what is truth” and “what is legal” werejuxtaposed against “what constitutes as dishonesty and manipulation.”Historical examples of the changing nature of ethics, from the 1960’sIn March of 2007, approximately 37 employees attended the firsttraining module, “Age in the Workplace,” that was held in the EventCenter. The content focused on appreciating and respecting othergenerations, their contributions to the workplace, and understandingthe differences between them. Workshop participants discussed thedifferent generations (Baby Boomers, Generation X, etc.), vieweda survey of age as portrayed in the media through movie clips, andevaluated music genres to see how age, gender, and culture influenceour choices.environmental issues to 2000, where the focus changed to cyber-

2006-2007 Annual ReportThe second training module, “Gender in the Workplace,” was alsoheld in the Event Center. Approximately 31 student and full-time staffattended the April 2007 workshop. Discussion focused on the variousleadership traits of both men and women, as well as communicationsbarriers and styles through skit scenarios and gender roles as perceivedthrough the media.Diversity StatisticsThe Student Union Human Resources department continues to promotethe celebration and appreciation of diversity within the organization.The department is committed to ensuring that all populations are givenequal access and opportunities. The Student Union, Inc. and the campusin general strive to continue to improve on the ability to promote strongdiversity opportunities, programs, and services.The most popular module, the “Cultural Banquet,” drew approximately50-70 staff members to the Music Room in May 2007. Participants wereasked to bring a dish and share the spirit of cultural diversity. Somestudents and staff shared family traditions and themes surrounding thedishes they brought.Diversity Statistical Analyses2006–2007 Diversity 2005–2006 DiversityAfrican American10%African American9%White, Non-Hispanic30%White, Non-Hispanic25%Hispanic9%Chinese9%Japanese3%Mexican–American12%Chinese7%Filipino9%Central AmericanPacific IslanderIndianVietnameseMiddle EasternOther AsianOtherDecline to State3%7%3%7%3%5%10%4%VietnameseOther AsianOtherMiddle EasternCentral AmericanJapanese7%12%9%4%2%2%GenderGenderMale70%Male66%Female30%Female34%Student Union, Inc. San José State University30 | 31

2006-2007 Annual ReportEvents Scheduled by Event Services Duringthe 2006 – 2007 School YearThe Event Services Department assisted in thousands of eventslast year. The number of events and scheduled attendances areas follows:NumberOf Events2006 – 2007 Scheduled AttendeesStudent GroupsSJSU DepartmentsCareer CenterOrientationAssociated StudentsStudent Involvement2,56756942122225479,57724,4675,04011,0042,3231,906Total Number ofEvents Scheduledwithin Student Union4,011196,716Total Number ofEvents Scheduledoutside Student Union1,93385,180Student Union TablesBanners1,388810Total8,142281,896Student Union, Inc. San José State University 32 | 33

Student Union Board of DirectorsThe Student Union, Inc. Board of Directors (SUBOD) is the policy-making body for the Student Union, the Event Center, andthe Aquatic Center. The Board oversees the policies, budgets, fees charged, and personnel matters for the corporation.Caitlin DissingerAdriena GarciaAlberto GutierrezVeril PhillipsJuan LunaAlexander SapiensJim SchmidtEric VelasquezErika JacksonKimberley YoungCynthia HaliaszShawn BibbStudent Union, Inc. StaffExecutive DirectorCatherine BusalacchiAdministrative ServicesKristin KellyAccounting & FinanceKim HagensDiane DoConnie GuanAquatic CenterRebecca HarperBowling CenterSharon DeaverDavid EhrlerMary PhuongAugustine BaladadBox OfficeMichael PowellGloria AcobaClub SportsRachelle BerglundComputer ServicesJerry DarrellEvent Center AdministrationRobert LeBarronEvent Center ArenaTed CadyThomas McMorrowEvent Center MaintenanceMichael JonesEvent ServicesKevin McBrideLeanne LoBueHuman ResourcesMary LewisInformation ServicesGloria RobertsonSport ClubCaryn MurrayAndre ClemmerStudent Union AdministrationTerry GregoryStudent Union MaintenanceAllen WelchStudent Union OperationsBenito JaureguiRonald WashingtonDaniel SanchezTechnical ServicesTodd FouyerAnthony Ricalde

Technical WriterAndrew WeigleinGraphic DesignersQuan DoLisa NguyenPriscilla Woo