Mission Statement - Student Union, Inc.

2006-2007 Annual Reporttions performed at the University Theatre. Every season the Box Officealso works with the Athletic department and provides ticketing servicesfor Men’s and Women’s Spartan Basketball home games.For the first time this year, the Box Office aided five local highschools, which have held their graduation ceremonies for the pastseveral years at the Event Center Arena, by providing ticketingservices for their convocations. Tickets for San José State Universitygraduations and ceremonies were also distributed by the Box Office,including for the Office of the Provost’s Honors Convocation, andthe School of Engineering and School of Nursing. The Box OfficeBox Officeprinted over 30,000 tickets for distribution by each of the schoolsand departments.Through quality service and convenience, the Box Office providestickets to the entire campus community. It serves as a sales officenot only for campus events but also for the entire west coast through apartnership with Ticketmaster. The Box Office had a successful year thatreflected the popularity and multi-culturalism of the university’s events.Facility UpgradesThe Event Center Box Office received updated equipment fromTicketmaster, which replaced the old CRT computer monitors withnewer LCD monitors, making the countertop more streamlined andraising the intractability level with customers. Also, new chair stoolswere replaced after over 15 dedicated years of use.Many of the shows at the Event Center Arena were very popular,including Taking Back Sunday, All-American Rejects, Chris Tomlinand La Kalle Explosion concert. Tahiti Fête of San José, a three-dayPolynesian dance competition and festival beginning on July 2, wasa sell out on the 4th of July. The Box Office provided free tickets tostudents and participants of the annual Campus MovieFest that featuredcomedian Margaret Cho.Staff DevelopmentsAfter over 10 years of dedicated service, Mike Powell, Box Officemanager, decided to retire. Before coming to the Event Center BoxOffice, Powell was employed as the Box Office manager with theOakland Arena (now called the Oracle Arena) for over 20 years. Hisexperience, professionalism, and personality will be missed.Working TogetherThe Box Office handled the ticketing needs for the Women’s ResourceCenter’s production of the “Vagina Monologues,” held at the MorrisDailey Auditorium, as well as for the Center for Literary Arts’ readingby Neil Gaiman, three-time Hugo Award winner, held in the StudentUnion Barrett Ballroom. Each semester, the Box Office reinforces along standing working relationship with the Television, Radio, Film, andDuring the 2006-2007 fiscal year, the Box Office staff attended workshopson ethics, communication and diversity. The staff were able to utilizewhat was learned at the workshops and has adapted the informationto their unique job duties. This has helped the staff to understand andlisten to customers’ requests and to be accommodating to their wantsand needs. These new skills will add onto the already solidly establishedbase of customer service training provided by the Box Office.Theatre department by selling tickets for their plays and other produc-Student Union, Inc. San José State University 18 | 19