Deli Operators Training Program for U.S. Deli Meats & Cheeses ...

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17. A customer in the deli has asked for 1 pound of Baked Ham, sliced thin.The first thing you should do is:A. Thank them for the orderB. Ask them if they also need any sliced cheeseC. Slice a thin piece of the ham and show it to the customer beforeproceeding to slice the entire orderD. Tell them about deli beef that is on sale18. When slicing cheese or meat in the deli, you should always:A. Cut cheese and meat on different slicersB. Be sure the slicer was cleaned when the store openedC. Slice the cheese and meat the same thicknessD. Be thinking of the next thing you can sell to the customerTests & Deli Certificate19. When pre-cutting pieces of cheese for your self-service deli case, you should:A. Cut all the pieces exactly the same wayB. Cut enough to last for several weeksC. Use a variety of different size and shape cutsD. Wash the cheese before cutting it20. When creating signage for your deli products, some of the importantelements to consider including are:A. Product name and priceB. Taste and flavorC. Serving suggestionsD. All of the above6-29
Tests & Deli Certificate21. The back of signs that do not face the customer are:A. A place to put any information helpful to the staffB. Typically not laminatedC. A place to put product PLU (Price Look-Up) numbersD. All of the above22. When greeting a customer you should always:A. Be properly attired according to store guidelinesB. Greet the customer quickly and courteouslyC. Focus the conversation on deli productsD. All of the above23. After preparing a customer’s order for sliced meats, you should not:A. Thank them for the order and immediately begin helping anothercustomerB. Tell them about new deli products or deli products being promotedC. Recommend other deli products that would go well with the slicedmeats they just ordered, like sliced cheese or prepared saladsD. Ask them if there is anything else they are interested in24. When sampling deli meats and cheeses, you should:A. Sample during peak traffic timesB. Sample several products at the same timeC. Know the product you are samplingD. All of the above25. When items are being promoted in-store or through external advertisingprogram, profit margins are very low and you should have minimal stockof the featured items.A. TrueB. False6-30
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