Florida's Emergency Medical Services Strategic Plan

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2010-2012EMSStrategicPlanGoals and ObjectivesGoal 1:Improve the EMS systemthrough effective leadershipand communication by the EMSAdvisory Council.Goal Owner: EMS AdvisoryCouncilEMS system is defined as alllicensed providers, EMS personnel,and EMS training centers.Photo Courtesy of Leon County EMS – 2010 Florida EMS Provider of the Year10
Objectives Measure(s) Strategies Lead Resource Timeline1.1: Amend the EMSACbylaws to supportStrategic Plan1.2: Improve therelevancy and regularityof communicationbetween the EMSAC andthe EMS system1.3: Identify theEMS direct customerbase and strengthenthe relationshipby monitoring theachievement of theStrategic Plan throughthe meetings held inconjunction with theEMSAC1.4: Conduct or hostleadership workshopsfor the EMSAC andprovide information onleadership seminars,fellowship opportunitiesto the EMS system1.5: Develop asuccession plan forthe EMSAC members,chair, and EMS Systemleadership to ensuresuccession is fluidSuccessive leadershipOfficer’s leadershipEach committee has a tie in to strategicplan# of strategic planning milestones met# of EMSAC members participating withan EMSAC subcommittee (minimum twomembers)# of constituency group meetings coveredby an EMSAC member# of groups who include the strategic planin their agenda and meeting minutes(minimum of two items)# of meeting minutes submitted to beposted to the EMSAC webpage# of action plan updates submitted to theEMSAC Strategic Visions Committee# of EMS constituency groups and otherEMS stakeholders participating in strategicplanning efforts# of new members assigned a mentor# of EMSAC members who have served asmentors# of new members who have received anorientation# of EMSAC members who haveparticipated in leadership workshops,seminars, webinars, or other fellowshipopportunitiesSuccession plans developedAmend the EMSAC bylaws to support Strategic PlanAssign goals to EMSAC subcommittees- these committees serve asgoal owners who are to report status at each council meetingEncourage all EMSAC members and constituency group presidents(or designated liaisons) to attend every Strategic Visions meetingand conference calls to ensure plan is being deployed and tofacilitate the dissemination of informationDevelop strategic planning guidelines for the EMSACMeasure dissemination of strategic plan and strategic planninginitiatives through agencies and hospital based systemsTrack EMSAC members who are responding back with informationrelated to the strategic planPublish or post best practices, strategic planning updates, and otherstrategic planning resources on the Bureau of EMS (BEMS) website,the Florida EMS Community Listserv (FLEMSCOMM), and thequarterly EMS newsletter (EMS Vitals)Require all EMS constituency groups and EMSAC subcommittees tosubmit meeting agendas and meeting minutesEducate all EMS stakeholders that the Strategic Visions Committeeprovides a forum in which customer needs can be raised to beincorporated into strategic planning effortsTrack customer complaints and resolution of complaintsIntegrate work being done between EMSAC and EMS ConstituencyGroupsImprove communication between groups by linking them togetherunder objectives that require the expertise of multiple EMSstakeholder groupsAssign EMSAC mentors to new membersAssign mentors to new members of an EMSAC subcommitteeDevelop an EMSAC orientation that is facilitated by EMSACleadershipDisseminate leadership resources (articles and webinars) to EMSACmembers which may include information on quality improvementand facilitating meetingsDevelop measurement tool to track EMSAC members who haveparticipated in leadership workshops, seminars, or other fellowshipopportunitiesResearch other boardsEnsure new members have been orientedEnsure new members have mentors in placeOrient new members to strategic planning process and planIdentify areas of the state that will be experiencing increasednumber of personnel retiring (high-risk retirement) or receivingpromotionsCommunicate succession planning best practices to the EMS systemto alleviate disruptions in service during periods of transition at thelocal levelEMSACParliamentarianEMSACEMSACEMSAC MembersEMSACSubcommitteesEMS ConstituencyGroupsGoal OwnersObjective LeadsEMS ConstituencyGroupsEMS StakeholdersBureau of EMS(BEMS)EMSACSubcommitteesEMS ConstituencyGroupsEMSACCoordinatorEMS StrategicPlanningCoordinatorOngoingOngoingOngoingEMSAC BEMS OngoingEMSAC ExecutiveCommitteeEMS ConstituencyGroupsFlorida Associationof EMS ProvidersFAREMSFlorida Associationof County EMSProvidersFFCA – EMS SectionFlorida EMS SystemOctober201011
Page 4 and 5: Message from theStateSurgeonGeneral
Page 6 and 7: ExecutiveSummaryPhoto courtesy of L
Page 8 and 9: About theEmergencyMedicalServicesAd
Page 10 and 11: Why StrategicPlanning?Strategic Pla
Page 14 and 15: Goal 2:Improve EMS data collection
Page 16 and 17: Goal 3:Improve customer satisfactio
Page 18: Goal 4:Improve EMS workforce educat
Page 21 and 22: Objective Measure(s) Strategies Lea
Page 26 and 27: Goal 7:Assure the EMS Systemis prep
Page 30 and 31: Goal 8:Maintain an accident-freeenv
Page 34 and 35: Goal 9:Increase access to care by i
Page 36 and 37: Goal 10:Improve consistency, effici
Page 38: Objectives Measure(s) Strategies Le
Page 41 and 42: Acknowledging OurPartnersAccess to
Page 43 and 44: ObjectivesSpecific and measurable t
Page 45 and 46: FDLE - Florida Department of LawEnf
Page 47 and 48: Summary: FL ASTNA endorsesminimum e
Page 49 and 50: Photo Courtesy of Leon County EMS -
Page 52: Florida’s Emergency Medical Servi

Florida's Emergency Medical Services Strategic Plan

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