Florida's Emergency Medical Services Strategic Plan

Objective Measure(s) Strategies Lead Resource Timeline6.1: Measureand identifyopportunities forimprovement ofdispatch systemeffectiveness6.2: Measure, stratifyand identify EMSresponse time6.3: Changes toEMSTARS DataDictionary andDisaster ResponseTracking System tobe able to captureEMS off load anddiversion times% of primary Public Safety Answering Points(PSAP) utilizing a nationally recognized EMDsystemNotes: (a PSAP would be counted as a YESif the Primary PSAP transfers EMS calls toa secondary PSAP that utilizes an EMDsystem. Currently Priority Medical Dispatch,Powerphone and APCO are nationallyrecognized)% of agencies that utilize an EMD QA processEvaluate EMS response time (from incidentnotification of PSAP to EMS patient contact)% of calls meeting response time targetsAll data elements needed to capture EMSoff load and diversion times accepted by theEMSACPromote an Emergency System Status (ESS)internet based process on a statewide basisEstablish baseline and benchmark to identify best practicesDispatch GroupPromote use of Emergency Medical Dispatch (EMD) system qualityimprovement processesPromote ongoing continuing education of emergency medical dispatchersComplete survey of PSAPs Note: Amber Lee Foundation, survey fromDispatch Group 66% return, data being evaluatedPromote involvement of EMS Medical Directors in EMDPromote utilization of National Association of Air Medical CommunicationSpecialists (NAACS) standards by all communications centers that handle airmedical transportIdentify challenges/barriers for agencies that currently do not provide EMDDevelop measurement tool - survey questionsDisseminate surveyAnalyze resultsIdentify challenges/barriers for agencies that currently do not provide EMDQAEstablish baseline and benchmark to identify best practicesDispatch GroupPartner with the EMSAC Data Committee to determine if prehospital datacollection systems, such as EMSTARS, may be used to gather dataAdopt a standardized model for defining/stratifying call types: non lifethreat, potential life threat, life threat, immediate life threatAdopt a standardized model for defining PSAP call processing timeAdopt a standardized method for reporting response times via EMSTARSExplore delineation of three response demographic areas: urban, suburban,ruralEstablish uniform definition of “EMS- hospital turnaround time”Establish uniform definition of hospital “diversion” statusUtilize Data Committee and Disaster Committee expertise and knowledgeto develop requirementsPartner with agencies that have piloted EMSystemMeasure number of counties utilizing EMSystemEnsure more than 75% of trauma systems utilize systemContinue to work with Office of Public Health Preparedness SteeringCommitteeEMSAC DataCommitteeEMSAC DisasterCommitteeFlorida Association ofEMS ProvidersFAMAFlorida Association ofEMS Medical DirectorsFlorida Association ofEMS ProvidersFFCA – EMS SectionEMSAC Access to CareCommitteeEMSAC DataCommitteeTrauma CommitteeFlorida EmergencyNurses Association(FENA)Florida Association ofEMS Medical DirectorsEMSAC Access to CareCommitteeEMSAC Access to CareCommitteeEMSAC Medical CareCommitteeEMSAC DataCommitteeOngoingMay requiremultiplephases thatextendbeyond June2012Phases TBDOngoingMay requiremultiplephases thatextendbeyond June2012Phases TBDJune 2012Ongoing21