1% - Waikato District Council

57What We DoObjectiveHealthy Waikato: the council provides reliable, efficientand effective wastewater servicesHow we’ll know we are on trackThe percentage of customer complaints about wastewateroverflows responded to within one hour.The numbers of wastewater odour complaints receivedreduce each year.The percentage of respondents to the Annual SatisfactionSurvey who are satisfied with wastewater services withinthe district.The percentage of wastewater consents that achieveat least “High Level of Compliance” from the WaikatoRegional Council.Proposed level of serviceWastewater does not cause any health risks.The wastewater system is reliable, efficient and effective.Harm to the natural environment is minimised.Targets10/11 Actual Year 1 Year 2 Year 3 Years 4-10100% 100%NewMeasure< 50complaints< 45complaints< 40complaints40% >75% >78% >80%NewMeasure>50% >70% >80%Note: resource consents are granted under the Resource Management Act 1991 to ensure the activity is operated efficientlyand effectively and mitigates impact on the environment.Significant Negative Effect Cultural Social Economic Environmental Our ResponseDischarges to land andwaterways not complyingwith resource consents• • • •Odour from manholes, pumpstations and at treatment plants• • •Improve processes (may be capitalrelated) and continue to monitordischargeImprove process and implementimprovements (capital related)Surcharges from manholes • • • Investigate and take remedial measuresHealth and safety risksassociated with the operation,maintenance, or constructionof wastewater infrastructure• •Pump station overflows • • •Chemical spills attreatment plants• • •Ensure compliance with legislation andhealth and safety management plans.Maintain an incidents registerInvestigate causes and provide additionalstorage if required.Ensure procedures are in place for correctidentification, storage and handling ofchemicals. Ensure appropriate bundedareas and storage facilities are in place.