1% - Waikato District Council

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90NAVIGATING THE FUTURE | WAIKATO DISTRICT COUNCILObjectiveHealthy, Safe and Thriving Waikato: The community has accessto safe and well maintained recreation and leisure facilitiesHave up-to-date library stock and technology availableat librariesHow we’ll know we are on trackThe percentage of respondents who have indicated that ourparks and reserves are well maintained as measured throughthe annual satisfaction survey.The percentage of respondents who have indicated that theyfeel safe in our parks and reserves as measured throughthe annual satisfaction survey.The number of complaints the council receives aboutpool water quality.Reliable daily access to free Internet service at all libraries(excluding supplier issues).Library stock is purchased in accordance with the library’scollection development policy and that 50% of the bookcollection is not more than five years old. (Note: this is based onthe action collection being books less than 10 years old. Booksolder than 10 years are generally reference items, specialist items,local history or core stock that has long term value.The percentage of respondents who indicate throughthe bi-annual library survey that they are satisfied withthe service they receive.Proposed level of serviceLocal reserves and facilities should be safe and well maintained.Council pools are healthy and safe.Libraries provide for modern societyTargets10/11 Actual Year 1 Year 2 Year 3 Years 4-10NewMeasureNewMeasureNewMeasure100%100%1 or less per pool per quarter100% 100%100% 80% 100%>90% >90%Significant Negative Effect Cultural Social Economic Environmental Our responseDamaged library items • •Inappropriate books/magazines/material in thecollection (i.e. Adult material,or offensive to cultures, religion,or in general)• • •Repaired as condition is assessed during the issuingor receipting process, or discarded in accordancewith the Collections Policy.Items are acquired in accordance with theCollections Policy and catalogued as per the natureof the material.Disability access to facilities •Development of the Disabilities Access Policy.Design and maneuverability for wheelchair access,or mobility scooter.New facilities to be design in accordance with thecouncil’s HCC Development ManualNoise and disorderly behaviourEvents managed in line with the council’s terms andissues from events at reserves, • • conditions of hire. Any disturbance will be handledand general use of reservesby local police or noise control if required.Working in conjunction with HASNO standardsfor handling agri-chemicals. Enforcing appropriateHerbicides impactingenvironment• conduct and use of wash down facilities and hardstands. Ensuring pest and weed control activities arewithin guidelines.Tree maintenance programme according toDamages to property andindustry standards. Focus on higher risk areas suchharm to people from falling • •as walkways, playground, higher use reserves, andtrees and branchespower networks. Responsive to customer requestsand cyclical maintenance.Reserves can create a fireManagement of a fire-break to preventhazard for properties • • •this effect.Staff training to identify and handle emergencyHazardous chemicals used toevents, and safety standards strictly adheredkeep bio hazards under control, • •to. Sodium hypochloride used which is a safercan be harmful if mishandled.alternative than traditional chemicals.Pools managed to PoolSafe certification standards.Accidents at aquatic facilities • •Wet floor signage for appropriate areas.
91Sustainable CommunitiesCommunityfacilitiesWhat We DoStrategic Direction ContributionsPrimarySecondaryThe council owns and manages property such as libraries,information centres, museum, council offices and a range ofinvestment properties to serve the community’s needs acrossthe district. We also own land designated for future roads andpotential use to provide for future growth. Housing for theelderly also provides affordable and safe homes for elderlyand disadvantaged tenants in Huntly, Tuakau and Ngaruawahia.Community halls and centres, cemeteries, camping groundsand harbour assets are also included.ObjectiveHealthy and Safe Waikato: The community has accessto safe and well maintained facilitiesHow we’ll know we are on trackRespondents are satisfied or very satisfied with thecondition of council facilities as measured by theAnnual Satisfaction Survey.The percentage of customer complaints regardingthe condition of public toilets responded to withinone working day.The number of complaints received regarding thecondition of our cemeteriesProposed level of serviceCouncil facilities should be safe and well maintained.Public toilets are clean and tidy.Local cemeteries have a pleasant environment.Targets10/11 Actual Year 1 Year 2 Year 3 Years 4-10NewMeasureNewMeasureNewMeasureless than 10complaints/yearless than 7complaints/year>65%95%less than 5complaints/year
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1% - Waikato District Council

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