8.000.5051EN - Metrohm

Why Metrohm Quality Service?The Metrohm Quality Service is available worldwide.Pre ven tive maintenance carried out on a regular basisex tends your instrument’s lifetime while providing fortrouble-free operation. All maintenance work done un -der the label Metrohm Quality Service is carried out byour own certified service experts. You can choose bet -ween different types of service contracts. With a fullservice contract, for example, you can rely on the optimumperformance of your Metrohm instruments at anytime, incur no additional costs whatsoever and benefitfrom complete and compliant verification documentation.Thanks to our service, you are perfectly prepared foraudits.13An overview of Metrohm Quality ServiceOur ServicesApplication support by means of our vast selectionof Application Bulletins, Applications Notes,monographs, validation brochures, technical posters,and articlesPersonal consultation by our specialists per telephoneor e-mailTraining coursesCertified calibrations, for example of dosing andexchange unitsRemote maintenanceBack-up supportEmergency service, for example express on-site repairsOriginal spare parts, made in Switzerland and availableworld wideGuaranteed spare parts available for at least 10 yearsbeyond instrument discontinuation dateDecentralized repair workshops located around theworld and a central workshop in SwitzerlandCustomer benefitQuick and professional solution to all arising applicationquestions and complex analytical challengesCompetent users contribute substantially toreliable resultsAccurate measurementsVerification documentation for compliance withregulations and for efficient auditsExpeditious resolution of software questionsHigh data securityShort response times and thus, rapid problem resolutionMinimization of downtimeLasting, successful repair; short delivery timesMinimization of downtimeProtection of your investment through long-termavailability of spare parts and accessoriesQuality repairs done quickly, so your instrumentsare ready for use againThanks to Metrohm Quality Service, you can rely on your results for the lifetime of the analyticalinstrument.