The Green Book - RitzCarlton
The Green Book - RitzCarlton
The Green Book - RitzCarlton
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Product Process Systems<br />
Customer Value<br />
Marketing<br />
Contribution<br />
Value engineering<br />
Work flow<br />
Information flow<br />
Material flow<br />
Cash flow<br />
Direction<br />
Planning<br />
Execution<br />
Measurement<br />
I. R 2 II. Process III. Systems<br />
1. Cause & Effect<br />
2. R2<br />
Behaviour<br />
Accountability<br />
Skills<br />
Structure<br />
Compensation<br />
Project R 2<br />
Project R 2 Phases<br />
How can we generate more value for our customers?<br />
3. Process Map<br />
4. Observation<br />
5. Analysis<br />
6. Method Changes<br />
7. Controls<br />
Where and how can we reduce lost time?<br />
IV. Behavior<br />
8. Time MGMT.<br />
<strong>The</strong> Ritz-Carlton Hotel Company, L.L.C. Confidential and Proprietary Information