The Green Book - RitzCarlton
The Green Book - RitzCarlton
The Green Book - RitzCarlton
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Product Process Systems<br />
Customer Value<br />
Marketing<br />
Contribution<br />
Value engineering<br />
Work flow<br />
Information flow<br />
Material flow<br />
Cash flow<br />
Direction<br />
Planning<br />
Execution<br />
Measurement<br />
Behaviour<br />
Accountability<br />
Skills<br />
Structure<br />
Compensation<br />
Project R 2<br />
Active<br />
Active<br />
Management<br />
Management<br />
� Communicating expectations and goals<br />
� Monitoring schedule attainment and results<br />
� Resolving problems with employees.<br />
Training<br />
Training<br />
� Actively training others that results in a permanent<br />
transfer of a skill or ability.<br />
Administration<br />
Administration<br />
� Meetings, paperwork, etc.<br />
Direct Work<br />
Direct Work<br />
� Doing work that requires specific skills<br />
Available<br />
Available<br />
� Reacting to problems, fire-fighting<br />
� “Touring” through areas but not interacting<br />
� Lost time (e.g. poorly structured meetings)<br />
8. Time Management<br />
Actual<br />
6%3% 21% 31% 39%<br />
Perceived<br />
25% 10% 30% 20% 10%<br />
Perceived Ideal<br />
20% 15% 32% 23% 10%<br />
<strong>The</strong> Ritz-Carlton Hotel Company, L.L.C. Confidential and Proprietary Information
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