The Green Book - RitzCarlton
The Green Book - RitzCarlton
The Green Book - RitzCarlton
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1.<br />
Leadership<br />
Environment, Relationships, and Challenges<br />
2.<br />
Strategic<br />
Planning<br />
3.<br />
Customer and<br />
Market Focus<br />
5.<br />
Human Resource<br />
Focus<br />
6.<br />
Process<br />
Management<br />
7.<br />
Business<br />
Results<br />
4. Measurement, Analysis, and Knowledge Management<br />
MBNQA<br />
1.<br />
Leadership<br />
Environment, Relationships, and Challenges<br />
2.<br />
Strategic<br />
Planning<br />
3.<br />
Customer and<br />
Market Focus<br />
5.<br />
Human Resource<br />
Focus<br />
6.<br />
Process<br />
Management<br />
4. Measurement, Analysis, and Knowledge Management<br />
7.<br />
Business<br />
Results<br />
<strong>The</strong> Ritz-Carlton Hotel Company, L.L.C. Confidential and Proprietary Information
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