The Green Book - RitzCarlton
The Green Book - RitzCarlton
The Green Book - RitzCarlton
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High<br />
Scope<br />
Low<br />
Inspection<br />
Quality Processes<br />
Innovation<br />
6. Evaluate<br />
Solution<br />
5.<br />
Implement<br />
Solution<br />
1. Identify<br />
& Select<br />
Problem<br />
4. Select &<br />
Plan<br />
Solution<br />
2. Analyze<br />
Problem<br />
3.<br />
Generate<br />
Potential<br />
Solutions<br />
6-Step PSP<br />
Improve<br />
Design<br />
Control<br />
1. Identify Output<br />
2. Identify Customers<br />
3. Identify Customer Requirements<br />
4. Translate Requirements into Promises<br />
5. Identify Steps in the Work Process<br />
7. Determine Process Adequacy<br />
Can it<br />
Produce<br />
Output<br />
Transfer<br />
Know-How<br />
Is <strong>The</strong>re<br />
a<br />
Problem<br />
6. Select Measurements<br />
8. Evaluate Results<br />
Six-Step<br />
Problem<br />
Solving<br />
Process<br />
Produce<br />
Output<br />
Six-Step<br />
Problem<br />
Solving<br />
Process<br />
9. Recycle<br />
9-Step QIP<br />
Product Process Systems<br />
Customer Value<br />
Marketing<br />
Contribution<br />
Value engineering<br />
Planning for Quality<br />
Work flow<br />
Information flow<br />
Material flow<br />
Cash flow<br />
Direction<br />
Planning<br />
Execution<br />
Measurement<br />
Behaviour<br />
Accountability<br />
Skills<br />
Structure<br />
Compensation<br />
Project R 2<br />
1.<br />
Leadership<br />
Environment, Relationships, and Challenges<br />
2.<br />
Strategic<br />
Planning<br />
3.<br />
Customer and<br />
Market Focus<br />
5.<br />
Human Resource<br />
Focus<br />
6.<br />
Process<br />
Management<br />
7.<br />
Business<br />
Results<br />
4. Measurement, Analysis, and Knowledge Management<br />
MBNQA<br />
High<br />
<strong>The</strong> Ritz-Carlton Hotel Company, L.L.C. Confidential and Proprietary Information
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