The Green Book - RitzCarlton
The Green Book - RitzCarlton
The Green Book - RitzCarlton
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Product Process Systems<br />
Customer Value<br />
Marketing<br />
Contribution<br />
Value engineering<br />
Work flow<br />
Information flow<br />
Material flow<br />
Cash flow<br />
Direction<br />
Planning<br />
Execution<br />
Measurement<br />
Behaviour<br />
Accountability<br />
Skills<br />
Structure<br />
Compensation<br />
Project R 2<br />
<strong>The</strong> 7 Wastes:<br />
1. Over production<br />
2. Waiting<br />
3. Transportation<br />
4. Motion<br />
5. Defects<br />
6. Processing<br />
7. Inventory<br />
4. Observe the Process<br />
Overproduction: Brought too<br />
much linen/silver/glassware<br />
Transportation:<br />
Broke-down glass racks in small batches<br />
<strong>The</strong> High Five:<br />
1. Cycle Time<br />
2. Productivity<br />
3. Quality<br />
4. Employee<br />
Satisfaction<br />
5. Inventory<br />
Waiting:<br />
Food not delivered on-time<br />
Motion:<br />
Traveled back & forth for salt and pepper<br />
Defects:<br />
Stained/torn linen, tarnished/worn silver & spotted/chipped glassware<br />
<strong>The</strong> Ritz-Carlton Hotel Company, L.L.C. Confidential and Proprietary Information
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