Separator's Digest 2004/1 - GEA Westfalia Separator Group

Directly on sitethroughout the world:The local and regionalservice concepts ofWestfalia Separatorin total result in aglobal service concept.For a partnershipwith the customer,maximum customersatisfaction andcomprehensive service.bal service concept. A local and regionalsolution has been chosen becausecustomers also have a local understandingwith regard to service. Even majorgroups work together with the relevantWS-subsidiaries and service organizationsat their production locations.This results in the partnership that istransferred to the parent companies.The service comprises just-in-time deliveriesof spare parts, suitably qualifiedand certified service personnel and thefacility for on-site repairs and exchange.Position of Product ManagerService strengths customersatisfactionThe position of the ’Product ManagerService’ has been created in every marketcompany to support the subsidiariesand to act as service contacts forkey customers; experienced personnelare employed in these positions. ProductManagers Service are responsiblefor a range of key tasks. They ensureindividual solutions with active customersupport. In the event of problems,they are on site and can alsoprovide support by telephone.„By accessing the globalservice and repairnetwork, they are ableto organize help quickly.“They advise customerswith regardto WEWATCH servicecontracts and agreementsfor deliveriesof spare parts, andcalculate the entire service life costs ofmachines and installations with theusers at the point at which the equipmentis sold. They are responsible forproviding training to operators andservice engineers for individual machines.They are responsible for consistentquality of the installations, achievingmaximum customer satisfaction, andproviding support to the branches. Theprocess of cooperation between regionalservice managers and brancheswill be continued. ■Arnold JakubczykService ManagerWestfalia Separator Food Tec, OeldeTel.: + 49 25 22/77-17 72jakubczyk.arnold@gea-westfalia.deSeparator´s World35Separator´s Digest 1/2004