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LORI SMITHWeb Portfolio: http://www.webprofile.info/lsmith/M: (214) 529-05561600 Rock Cliff Lane ▪ Flower Mound, TX 75028Email: lori_ann_smith@yahoo.comOPERATIONS DIRECTOR / GENERAL MANAGERMultifunctional Executive who specializes in operations management, business development, and M&As. Providedoperational leadership that drove 187% growth and 43% core EBDITA. Expert leader able to foster true teamculture and lead by example to achieve results. Successful at orchestrating sales process from opportunityidentification through customer capture, retention, and service delivery. Creative, flexible, solutions-focusedprofessional who thrives on new complicated assignments through passion and demonstrated expertise in thefollowing:Core Qualifications Business Planning & Growth Customer Relationship Management Leadership & Management Finance & Reporting Process Improvement Operations Management Sales Management Vendor RelationsExecutive PerformanceShredit / Securit, Houston & Dallas, TX 2004–2009World’s largest international document security and destruction company assisting companies with dataprotection, document/media security, and destruction services.General ManagerManaged P&L, operations, and staffing for largest U.S.-integrated branch with 50 employees and 19 vehiclesproviding commercial records management and destruction services.Management Grew document-imaging service 35% annually by negotiating favorable pricing and service with vendorenabling capture of large medical network in Texas and adding $315,000 in new revenue for one client. Increased capacity of Records Management Center from 23% to 87% in one year by collaborating withsales to restructure current contract and add incentives and rebate pricing that produced $625,000 inadditional revenue during a five-year contract. Delivered completed budgets for Shreveport, Dallas, and Houston within two weeks in 2006 duringshortage of general managers in region.Operations Produced $6 million corporate-wide savings for preventative maintenance by establishing localstandardized paper-baling program; saved branch $40,000 annually by reducing downtime and increasingpaper revenue. Hired in-house truck mechanic that saved $110,000 annually for minor truck repairs, reduced truckdowntime four truck-days a period, and cut overtime 5%.Finance Led Houston branch from 2004–2007 and exceeded revenue targets 187%, profit margin 43%, staffturnover less than 10%, client retention 98%+, and A/R less than 3%; awarded GM of the year 2007. Added $1 million in profit by negotiating recycling revenue stream for loose paper with new vendor.Staples Business Advantage, Houston, TX 2002–2004World’s largest international office supply distributor with $27 billion in annual sales.District Sales Manager - New BusinessLed 12-member B2B sales team developing new business for expansion into Houston market. Realized $2 million in new revenue at 27% average margin in year one by using new business plan,coordinating sales leads with third-party lead generation team, and redefining sales targets. Generated $40,000 in additional monthly revenue by implementing client letter campaign utilizing weeklycold call data with follow-up metrics that produced two additional sales/week/salesperson. Improved closing ratio to 23% with $2 million in team sales in one year by developing and delivering threedaytraining course that covered entire sales process.

LORI SMITH Page 2 of 2McCoy Work Place Solutions, Inc., Houston, TX 2001–2002Provides extensive range of office furniture from more than 200 manufacturers including Interface, NuCraft, andSteelcase and rental, warehousing, storage, installation, planning services, and technology solutions.Network Manager / Rental ManagerManaged U.S. installation work, coordinated network services between U.S. dealerships, and directed rentaldepartment facility and staff.Integrated Austin, Texas acquisition into network department within 45 days by creating project plan thatutilized CRM SalesLogix to combine client data electronically and cross-functional teams to mergeworkflow processes that met leasing deadline with no lost business while reducing expenses.Added $200,000 in revenue within three months after opening new Rental Division by transformingexisting warehouse into office furniture showcase with website promotion to clients and the public.Skipping Stone, Houston, TX 2000–2001Energy consultancy assisting companies with the challenges of deregulation, pipeline and gas strategies,technology consulting, business planning, marketing, image creation, and public relations..Director of Lead GenerationRecruited to lead four-member team building new practice to support energy deregulation for potential clients bydeveloping corporate pipeline through internal CRM.Spearheaded development of lead generation tool by converting more than 200 remote, paper client filesinto server-based CRM that improved efficiency 70% and added lead generation as new profit center forinternal consulting practices.Corporate Express, Hayward, CA, and Kansas City/St Louis, MO 1993–1998One of the world’s leading suppliers of office products to businesses and institutions and JIT inventorymanagement, forms management, and furniture distribution.Executive Sales, Operations Manager, Sales Manager, National Account Sales ManagerMultiple roles in sales and sales management, supporting M&As and managing operations, personnel, and allbusiness functions at multiple locations.Improved account retention and solidified B2B relationships by developing quarterly review process thatdetailed account status, documented savings, annual trade spends, and recommendations forimprovement, which contributed to account growth.Delivered exceptional customer service as sales executive for client that opened 1,900 banking centers insupermarkets nationally in one year by designing standardized “Grand Opening” kit that arrived JIT andsupported the timeline for each store with consistent branded products.Awarded $6 million national contract with Wells Fargo Bank at 35% margin by prospecting for 2.5 years,building multiple relationships, and offering a solution-based reply to their RFP that reduced annual spend,eliminated entire department, and reduced capital expenses.Honored with memberships to Sales Presidents Club 1993 and 1994 and Presidents Club and ExecutiveClub 1995 and 1996 for outstanding performance and leadership in sales by achieving 243% of plan in1993, 146% of plan in 1994, and generating $7 million stream in 1995 and 1996.EDUCATION / PROFESSIONAL DEVELOPMENTM.B.A., Business Administration, UNIVERSITY OF PHOENIX, CA & TXB.S., Sociology and Correctional Administration, KANSAS STATE UNIVERSITY, Manhattan, KSSPHR Training, RICE UNIVERSITY, Houston, TX