Corporate Governance StatementThe JNBS Board is committed to upholdinghigh standards of governance in all areas ofthe Society and the Group. Through a wellestablishedgovernance framework, the Boardprovides leadership and monitors the businessaffairs of the JN Group on behalf of themembers and other stakeholders to whom theyare accountable.External RegulatorsJNBS, which is established under the BuildingSocieties Act, is licensed as a financialinstitution under the Bank of <strong>Jamaica</strong> (BuildingSocieties) Regulations 1995 and is, therefore,regulated by the Bank of <strong>Jamaica</strong>. JNBS is alsoaccountable to the relevant financial authoritiesoverseas who grant licences for the Society tooperate Representative Offices in the UnitedKingdom, United States of America and Canada.All of these external bodies have establishedregulations and timelines for compliance,and these requirements are adhered to by theSociety and all entities within the Group.The BoardThe JNBS Board is comprised mainly ofindependent directors who bring characteristicsthat allow for a balance of qualifications, skills,expertise and experience. The mandate of theDirectors is to ensure that the Society operateswithin stipulated ethical and legal guidelines,and that proper records and accountabilitystandards are established, maintained,documented and audited.The Board reviews its composition on an annualbasis in order to maintain the appropriate mixof experience and competence. Where it isconsidered that the Board would benefit fromthe services of a new director with particularskills, the Board conducts critical assessmentof qualified candidates and selects the mostsuitable individual.Internal ControlsThe Board reviews the business risks towhich the Society may be exposed throughintegrated risk management programmes,which ensure that risks are identified, assessedand appropriately managed. Mechanismsare put in place to facilitate effectiveimplementation of these programmes. Someof these systems include the Audit Committeethat oversees internal audit matters, and theRisk Management Unit, which consistentlyreviews the adequacy of strategies and policies forrisk management. These internal control systemsenable the Society to achieve its corporateobjectives within a managed environmentof research, analysis and prudent decisionmaking in the best interest of members and incompliance with all regulatory requirements.Board CommitteesIn addition to the Audit Committee, the Boardhas three committees through which it ensuresthat good governance is achieved. Theseinclude the Proxy Committee, which authorisesthe Chairman of the Board to carry, if necessary,the votes of members in absentia, at theAnnual General Meeting; the CompensationCommittee, responsible for reviewing and settingthe compensation levels for senior officers ofthe Society as well as an Investment Committeewhich handles investment and finance-relatedmatters. The names of the members of thesecommittees are listed in this annual report onpage 59.Good corporate governance is fundamental tothe Society’s culture and business practices. TheBoard of Directors remains committed to theseprinciples, as it seeks to protect its members andmaintain the integrity of the <strong>Jamaica</strong> <strong>National</strong>Building Society and entities in the JN Group.The JNBS Board of Directors met 11 timesduring the last financial year. The Boards of thesubsidiary companies met as scheduled.21
Chairman’s Report 2008/2009In addition, we launched a corporate campaign, whichfocused on the theme “solid, safe and secure,” to underscorethe solidity of the Society.The confident response from members boosted the Society’ssavings by $10 Billion to $63 Billion, which was 20 percentabove the previous year. This increase in savings is evidenceof the trust that members have demonstrated in the stabilityof the organisation in its management of funds.Hon. Oliver F. Clarke, OJ, JPFCA, BSc (Econ)ChairmanLast year, the <strong>Jamaica</strong> <strong>National</strong> Building Society (JNBS) andits subsidiaries earned positive returns to the benefit of allour members. Despite the negative global economic climatethat impacted the <strong>Jamaica</strong>n economy, our organisationcontinues to provide quality products and services andrecord strong returns on savings and investment.<strong>Financial</strong> Performance to March 2009In its 134th year, the Society continued to be the third largestfinancial institution regulated by the Bank of <strong>Jamaica</strong>; fully<strong>Jamaica</strong>n owned; and the leading building society in theCaribbean, with the largest portfolio of loans valued atapproximately $35 Billion, as at March 31, 2009.The assets of the JN Group grew to $107 Billion, a gainof $16 Billion, which is indicative of the confidence thatour members place in the Society and its subsidiaries. TheGroup’s net surplus before tax stood at $2 Billion, after aone-time $559 Million write down in our equity investmentportfolio. This is a significant reduction when compared tothe $5 billion in profit for the previous year, which includedthe disposal of equity investment in Lascelles DeMercado& Company Limited.There were outstanding performances by the individualsubsidiaries, as outlined in the Business Review on pages31-38 of this annual report; and, we have consolidated ouroperations to ensure that the Group remains strong andviable, and continues to be prudent in its managementdecisions.The Society is committed to introducing new products thatoffer stability and high returns, with the lowest risk. Duringthe year under review, the Partna Plan, the JN High Yieldcontractual savings account and the JN Pioneer Club seriesof long term investments were offered to members of theSociety, and were marketed through all branches across theisland, as well as the JNBS Representative Offices overseas.The Society also disbursed over $7 billion in mortgages, a6 percent increase above the prior year. At the same time,we discontinued the mandatory savings component of themonthly mortgage loan payment, which many membersused to clear their arrears, although some persons continuedthe savings option. And, some 401 members were rewardedwith incentives for making their payments on time, duringthe preceding year.In addition, the Society has entered a new era in mortgageprocessing, with the introduction of an electronic documentmanagement system to streamline its loan processingoperations, and improve its effectiveness and efficiency.The establishment of a new Underwriting Unit, headed by aSenior Manager and geared to improve credit administration,was among the innovations in the past year. Now, documentscan be processed faster, and members can access loans in ashorter time frame.Expansion InitiativesIn the last quarter of the fiscal year, the Society, throughits subsidiary, JN Money Services Limited, expanded itsoperations with the addition of new JN Money TransferAgents across the island, and the opening of two MoneyShops in Old Harbour, St. Catherine and Highgate, St. Mary;as well as in the Caribbean, with the contracting of an Agentin Dominica. The company also increased its presence inthe international market, with the appointment of the GhanaMerchant Bank in Accra, Ghana, as an Agent, which has anextensive network in that country.The Ghana remittance service is available throughJN Overseas UK Ltd., the United Kingdom subsidiaryof JN Money Services Limited; and this African link nowprovides us with new opportunities to serve the GhanaianDiaspora of some four million persons.Sales Culture TransformationLast year, the Society carried out a comprehensive SalesCulture Transformation Project that trained some 500employees in our branches and sales offices to adoptthe “JN Preferred Way of Selling.” Under this project, ourteam is better equipped to use productive sales techniques,pursue referral sales strategies, and maintain interactivesales dialogue with members.In concert with the new sales initiative, an additionalprogramme to “fix the basics” was carried out by the newEnterprise Project Management Office which effectively22