Business Review• The JAA worked along with FIA and theInternational Assessment Programme IRAP toimprove the safety of the local road network,and lobbied the Government to introduce theIRAP programme in <strong>Jamaica</strong>. As a first step,IRAP has provided funding to supportimplementation of the programme. The fundswere used to compensate HEART Trust/NTAData Entry Operators employed to update thebacklog of crash data.• The Make Cars Green (MCG) project wasinitiated by FIA and was launched in <strong>Jamaica</strong>in December 2008. The MCG, an internationalenvironmental campaign, aims to reduce theimpact of motoring on our planet. FIA launchedthe project on World Environmental Day,June 2008; and MCG leaflet, outlining greenermotoring targets and steps to reduce impact onthe environment, are now available throughout<strong>Jamaica</strong>.• Member Discounts: The local Show Your Cardand Save discount programme continues toexpand with some 200 participants. Merchantsare highlighted on the JAA website; and arefeatured in the Association’s monthlyE-Newsletter. In addition, copies of the 2009AAA US member discount guide are madeavailable to JAA members who travel to the USA.The JAA remains committed to promoting theimportance of road safety in <strong>Jamaica</strong> through theseand other initiatives such as participation in theroad safety demonstration programme in schools,which is conducted by the Mobile Unit of the<strong>Jamaica</strong> Constabulary Force with the use a truckequipped with road safety teaching aids donated bythe Association.Manufacturers Credit & InformationServices Limited (MCIS)Manufacturers Credit & Information Services Limited(MCIS) continues to dominate the local vehicleexpense management market through the provisionof a fleet management/debit card service, whichallows for the monitoring, audit and control ofvehicle related expenses in a cost effective manner.The company recorded steady growth, both in<strong>Jamaica</strong> and Trinidad & <strong>To</strong>bago; and this, along withthe acquisition of the remaining shares and businessassets of the company in 2008/2009, contributed toits strong financial performance which was reflectedin a pre-tax profit of approximately $46 Millioncompared to $11.7 Million in the previous year.During the year under review, MCIS became a whollyownedsubsidiary of Management Control Systems,following the acquisition of the remaining 25 percentshareholding from PanCaribbean <strong>Financial</strong> Services(PCFS) Limited.MCIS’ ADVANCE brand continues to be dominantin the marketplace. During the past year, MCISparticipated in the public tender and was awardedthe contract to continue to provide services for theGovernment of <strong>Jamaica</strong>.ADVANCE customers and vendor partners in<strong>Jamaica</strong> benefitted from significant improvementsin functionality and reporting that were made tothe hosting systems and the Web Portal, and whichfacilitated increased convenience and flexibility in themanagement of their fleet of vehicles. The installation,in July 2008, of new point-of-sale equipment andhosting hardware resulted in significantly improvedprocessing speed, and system reliability of 99.9percent. The Web Portal was introduced to Trinidad& <strong>To</strong>bago during this reporting period and receivedexcellent responses.Since April 2008, MCIS expanded its operating hoursto 16 hours daily, with the exception of Christmas Dayand Good Friday. The company also enhanced fieldservice support to vendor partners and implementeda technology-based Customer Service System, whichhas resulted in improved service delivery to bothvendors and corporate clients.The significant systems upgrade undertaken byMCIS during the year under review have effectivelypositioned the company to attain its goal of expandingits business throughout the Caribbean region, aligningits operations with the best technologies available,and becoming the provider of choice in the field ofvehicle expense management systems.37
Business ReviewNEM Insurance Company (Ja.) LimitedJN Finance LimitedChris HindGeneral ManagerNEM Insurance Company (Ja.) Limited is one of<strong>Jamaica</strong>’s largest and strongest general insurancecompanies with a book of business that focuseson personal lines and selective small and mediumcommercial risks. Last year, returns to shareholdersimproved three-fold, as increased investment incomeand a much improved underwriting performancein the non-motor area resulted in a strong profitperformance for the financial year, January toDecember 2008.The company was among three of the 11 <strong>Jamaica</strong>ngeneral insurers that succeeded in passing theRegulatory Minimum Asset Test (MAT), and is widelyconsidered to be the strongest in the market in termsof capital adequacy.Management continued to focus on improvingoperational efficiency during 2008 with productivitydoubling in key areas at the company’s core. Severalexciting technology-based initiatives have beenimplemented to enable these gains to gather furtherimpetus in the next year. These initiatives includethe introduction of Electronic Content Management(ECM), which will eventually see NEM establishinga paperless working environment; and, a state-ofthe-artmanagement information tool, which willprovide real-time data to guide business and riskmanagement decisions.The expanded sales network in the <strong>Jamaica</strong> <strong>National</strong>Building Society branches generated a profit in itsfirst full year of operation; and the company hasrecently introduced a special offer for membersof the Society, designed to make motor insurancemore affordable in the current testing economicenvironment. This concentration on enhancing thecustomer experience resulted in major renovationsat the King Street offices, particularly in the customerservice areas, and a redesign of the claims operationsarea, to ensure that settlements are fast and fair attimes of greatest need.Arnie FrancisGeneral ManagerJN Finance Limited (JNFL) provides credit linefinancing such as consumer, auto and premium loans,and other credit facilities including construction,equipment and bridge financing.Despite the challenging economic climate, thecompany posted outstanding financial results. Thecompany’s after-tax profit was $48.9 Million, whichrepresents an increase of 415 percent over$9.5 Million in 2008/2009. Net interest incomeadvanced by 153.3 percent to $84.2 Million from$33.2 Million, as earning assets and marginsimproved significantly.The company’s loan portfolio expanded by$189.3 Million to $567.2 Million, up from$377.9 Million in the previous year. This explosivegrowth was mainly attributed to the continuedimplementation of strategic development programmelaunched last year, in addition to the judiciousmanagement of the company’s finances.The increased visibility enjoyed by JN Finance atJNBS locations across the island, following therebranding of the company, has received positivepublic response. However, while our business hasgrown, many of our corporate objectives are still tobe met. In the 2009/2010 financial year, JNFL willcontinue to pursue its strategic initiatives and buildon the gains achieved last year.JN Finance is committed to its strategic objectives, aswe continue on a consistent growth path and striveto increase our market share.38