2011 Nursing Annual Report - FINAL.pub - South Shore Hospital

ImprovementsNew Ambulance Helps Early DischargesIn FY11, South Shore Hospital purchased an additionalambulance, equipped with Basic Life Supportequipment, to help facilitate early discharges. Thenew ambulance helped increase our capability totransfer patients to other facilities, including specialtyhospitals, skilled nursing homes, rehab facilities,and in some cases home. This is important asfully 20% of our patients are discharged to postacutecare facilities.Patient Family Advisory CommitteeAssists with Obstetrics RenovationsIn FY11, South Shore Hospital’s obstetrics programimproved its “Likelihood to Recommend” patientsatisfaction score (as measured by Press Ganey)from 93.2 (72 nd percentile) for fiscal year 2010 to94.0 (82 nd percentile). In response to patient feedback,the Maternity department is completing asignificant upgrade to their unit. The $1.2 millionproject began in July and was completed in December2011. Planning for the project involved membersof the Patient Family Advisory Committee,current and past patients, nursing colleagues, andleadership. In preparation for the renovations, two“mock up” patient rooms were designed andopened for feedback before final details were determined.Patient satisfaction scores related torooms have already demonstrated great improvementsince the project began.Perioperative Services Works ToImprove Work FlowThe Perioperative Services department made considerablechanges within the department in orderto improve work flow, optimize staff and equipment,and improve the overall patient experience.These changes include the following: Created the "8" bed plan in Post AnesthesiaCare Unit (PACU), expanding capacity to 8 patients,24 hours a day, 7 days a week Added 4 monitored bays to pre‐operative area Re‐designed pre‐surgery evaluation andmoved to an all phone interview process forpatients Moved pre‐surgery evaluation to 797 MainStreet, a larger space, and added on‐site chartroom and lab/EKG for patient convenience Purchased all new endoscopy high definitionequipment, as well as DaVinci Robot to performgynecologic, thoracic and urology cases The New Pain Center has moved to the Centerfor Orthopedic, Spine and Sports Medicineand now has a waiting room, 2 treatmentrooms and 4 consult rooms Realigned managerial oversight within PerioperativeServices Created a dedicated flow facilitator for thePACU46