2011 Nursing Annual Report - FINAL.pub - South Shore Hospital

Empirical OutcomesPress Ganey Patient Satisfaction Score for Likelihood of RecommendingMeanScore100PercentileRank999089.795.68980797078th77.76960595057th494039302920191014th90Inpatient Outpatient Emergency DeptMeanPercentile Rank‐1Inpatient Pain “Top Box” Scores / Percentile Ranks% of Responses'Always'90%90thPercentileRank9980%8970%60%50%40%70%45th61%78%65%796959493930%2920%15th1910%6th90%Q1 Q2 Q3 Q4Top Box (Pain Always Controlled)Percentile Rank‐174