Detailed Report - Nedbank Group Limited

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Corporatecompaniesrequireconsumerfinancialeducationtoaddresstheneedsfortheiremployeesandthisisdeliveredincollaborationwithcompanies,organisedlabourmunicipalitiesandgovernmentdepartments.TeachChildrenToSaveSA(TCTSSA)Thisyearwehavereachedjustunder20000learners,142schoolsand254NedbankstaffvolunteersacrossthecountryEnvironmentSustainabilityCEoffersustainabilityeducationtrainingtobothlearnersandadultsnominatedtobenefitfromtheprogramme.Thisprogrammealsoofferscommunitiestrainingonhowtosustainprojects,povertyalleviationandjobcreation,schoolsandcommunitiesareidentifiedwithintheproximityofthenewbranchtobelaunched.ImbizoConsumerfinancialeducationsupportsImbizobrancheswithfinancialliteracytrainingaspartoftheirtargetmarketwhichisruralandmostlyunbanked.Currentlytheyarefivesitesinplace,oneinMpumalanga,threeinEasternCapeandoneinGauteng.PublicSectorNedbankisrunningfinancialliteracyprogrammesincollaborationwithvariousgovernmentdepartments,inprovincesandmunicipalities,aspartofthetenderprocessconsumerfinancialeducationisofferedasavalueadd.ThroughthistrainingprogrammeNedbankhasbeenabletoaddresstheperceptionofhighbankchargesastheprogrammeisgearedtoassistconsumerstochooseandusetherightproductsandservicesfortheirpersonalneedsCharitableDonationsAspartofservingthecommunityweoperateinNedbankPropertyServicesdonatedarangeofofficeequipmentto68NGO’sandNPO’sthroughouttheGauteng,KwaZuluNatalandWesternCapeprovinceswhichincludedvariousschools,daycarecentres,welfareorganisations,churchesandhomes.TheestimatedvalueofthedonationsamountedtoR160k.NedbankGroupTransformationReport2011–FinalDraft.41
8.AccesstoFinancialServicesAlthoughnotpartoftherequirementsoftheDTIscorecard,thissectionreflectsNedbank’scommitmenttodeliverbeyondmerecomplianceaswellasourcommitmentontheentrenchmentoftheprincipalsandrequirementsonthenowdefunctFinancialSectorCharter.Nedbankretainedtheprocessofsettinganddeliveringoninternaltargetstoensurethatwecontinueandexpandthetransformationofourbusinessservicesandourclientbase.BywayofrealisingitsgoalofbeingabankforallSouthAfricans,NedbankGroupcontinuestoinvestinmakingbankingservicesandaccountsmoreaccessibletoallmembersofSouthAfrica’spopulation.Nedbank’sdistributionfocusuntil2005wasprimarilyinthebranchnetwork,sincethenanumberofmergersandintegrations(Perm,FBCFidelity,NBS,BoE,PEP,PeoplesBank&OMBBank)tookplaceresultinginsomebranchoptimisationsoverthepast10years.Itisappropriatetonotethattheabovementionedacquisitionsandmergersresultedinanumberofclosuresofbrancheswhereduplicationexisted,howeverthecostsavingsenabledNedbanktoextenditsfootprintwithregardstoreachinotherareas.AsoftheendofDecember2011,theexistingNationalbranchfootprintof465(169NedbankinRetailerOutlets,61PersonalLoanBranches,385PersonalLoansKiosksand35PrivateBankSuites)comparesfavourablywiththatofthecompetitionifonetakesrelativeoverallmarketshareintoaccount.ThisdoesnottakepropercognisanceofNedbank’slocationsrelativetothecompetitionbutitdoessuggestthatinabsolutetermsthereisnoshortageoffootprintasNedbankhasatotalof1080NationalNedbankbrandedstaffedpointsofpresence(PoP).IncludedinthenumbersisNedbank’saggressiveapproachtogrowitsfootprintinthenontraditionalbranchspacewithnewinnovationsincludingBranchintheBox,Mobilebranches,InRetailerOutlets(NiR),PersonalLoanBranchesandPersonalLoanKiosks.Theseinnovationsbringamuchmorecostefficientoptionforaddingfootprintandarefastprovingtheirpopularityinnewmarkets.TheSelfServiceChannelStrategyhasenjoyedanaggressiveexpansionplanoverthelastthreeyears.ThisintotalgivesNedbankabaseof2272selfownedATM’s,549OutsourcedATMsandSelfServicesDevices(SSDs),385SelfServiceTerminals(SSTs)and6198CashbackPointofSale(POS)devicesasattheendofSeptember2011.Nedbankhasidentifiedtheexpansiontoaccesstocashasapriorityoverthenextthreeyearstoclosethegap.Table8:AccesstoFinancialServicesCategory2011 2010 2009verified verified verifiedAccesstofinancialservices– Products(Mzansi)¹ 290,950 315,024 317,286Origination:Affordablehousing(Rm)¹ R3,253 R1,772 R841BlackAgricultureLoans(Rm)¹ R164 R70 R20BlackSMEFinancing(Rm)¹ R3,916 R2,099 R759ConsumerEducation² 0,56% 0.27% 0.29%¹Cumulativesince1January2009²Measuredagainstannualtargetof0.2%netprofitaftertaxofRetailNPAT.BankingtheUnbankedNedbankGroupTransformationReport2011–FinalDraft.42
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