Contract Call Centres Award 2010 - Business SA

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Contract Call Centres Award 201023. Superannuation........................................................................................................... 21Part 5—Hours of Work and Related Matters ..................................................................... 2224. Ordinary hours of work, rostering and penalty rates ................................................. 2225. Breaks......................................................................................................................... 2626. Overtime..................................................................................................................... 27Part 6—Leave and Public Holidays...................................................................................... 3027. Annual leave .............................................................................................................. 3028. Personal/carer’s leave and compassionate leave........................................................ 3129. Community service leave........................................................................................... 3130. Public holidays........................................................................................................... 31Schedule A—Transitional Provisions................................................................................... 33Schedule B—Classification Structure and Definitions ....................................................... 37Schedule C—National Training Wage ................................................................................. 51Schedule D—Supported Wage System................................................................................. 522 MA000023 This award does not come into force until 1 January 2010
Contract Call Centres Award 2010Part 1—Application and Operation1. TitleThis award is the Contract Call Centres Award 2010.2. Commencement and transitional[Varied by PR988402]2.1 This award commences on 1 January 2010.[2.2–2.6 inserted by PR988402]2.2 The monetary obligations imposed on employers by this award may be absorbed intooveraward payments. Nothing in this award requires an employer to maintain orincrease any overaward payment.2.3 This award contains transitional arrangements which specify when particular parts ofthe award come into effect. Some of the transitional arrangements are in clauses inthe main part of the award. There are also transitional arrangements in Schedule A.The arrangements in Schedule A deal with:• minimum wages and piecework rates• casual or part-time loadings• Saturday, Sunday, public holiday, evening or other penalties• shift allowances/penalties.2.4 Neither the making of this award nor the operation of any transitional arrangementsis intended to result in a reduction in the take-home pay of employees covered by theaward. On application by or on behalf of an employee who suffers a reduction intake-home pay as a result of the making of this award or the operation of anytransitional arrangements, Fair Work Australia may make any order it considersappropriate to remedy the situation.2.5 Fair Work Australia may review the transitional arrangements in this award andmake a determination varying the award.2.6 Fair Work Australia may review the transitional arrangements:(a)(b)(c)on its own initiative; oron application by an employer, employee, organisation or outworker entitycovered by the modern award; oron application by an organisation that is entitled to represent the industrialinterests of one or more employers or employees that are covered by themodern award; orMA000023 This award does not come into force until 1 January 2010 3
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Contract Call Centres Award 2010 - Business SA

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