Contract Call Centres Award 2010 - Business SA

Contract Call Centres Award 2010 (MA000023)(b)(c)Where an agreement is reached in accordance with clause 24.9(a), theagreement must be recorded in the time and wages records.The provisions of clause 24.9(a) and (b) are not applicable to employees whowork day work as part of a rotating roster which incorporates a cycle of daywork, afternoon shifts and/or night shifts. In such circumstances, the ordinaryhours of work will be worked at the discretion of the employer on any days ofthe week, Monday to Sunday, subject to clause 24.5 and the penalties inclause 24.7.24.10 Provisions applicable only to afternoon or night shifts(a)(b)(c)The shift loadings in this clause apply only to time worked on afternoon ornight shift by employees who are designated by the employer as shiftworkers,in respect of the relevant roster period or shift.The ordinary hours of work for afternoon and night shiftworkers will beworked at the discretion of the employer on any days of the week, Monday toSunday, subject to clause 24.5 and the applicable penalty in clauses 24.7(a),24.10(d) and (e).For the purposes of this award:(i)subject to clause 24.10(a), afternoon shift means any shift finishing after7.00 pm and at or before midnight; and(ii) night shift means any shift finishing after midnight and at or before 9.00am.(d)Subject to clause 24.10(a):(i)(ii)employees on an afternoon shift are entitled to a penalty of 15%; andexcept as provided for in clause 24.10(e), employees on a night shift areentitled to a penalty of 15%.(e)Subject to clause 24.10(a), an employee who:(i)(ii)during a period of engagement on shiftwork, works night shift only;remains on night shift for a longer period than four consecutive weeks; or24.11 Daylight saving(iii) works on a night shift which does not rotate or alternate with afternoonshift or with day work so as to give the employee at least one third of theworking time off night shift in each shift cycle;is entitled to a loading of 30% for time worked on such night shift. Thisloading is in substitution for and not cumulative upon the night shift loadingprescribed in clause 24.10(d)(ii).For work performed which spans the time of introduction or cessation of a system ofdaylight saving as prescribed by relevant State legislation, an employee will be paidaccording to adjusted time (i.e. the time on the clock at the beginning of work andthe time on the clock at the end of work).MA000023 This award does not come into force until 1 January 2010 25