English - Omnitrans

Where Do I Wait for the Vehicle?The mode of Access Service is curb-to-curb:however, passengers requiring a higher levelof assistance from their origin to destination,due to an impairment related condition,will need to contact Omnitrans to identifya reasonable accommodation that can beprovided to assist their transportation.Access Service will refuse service toa specific location that cannot safelyaccommodate our vehicles, such as alleysand underground parking.Generally, Access Service will only enterpublicly accessible areas where our largestvehicles are not required to back up toexit and the roadways are wide enough tomaneuver safely.Omnitrans Access will not enter privatedriveways or gated community/apartmentbuildings. For information on whether aspecific location can be accommodated callAccess Reservations for information.30-Minute On-Time WindowAll Access Service trips are scheduled with a30-minute pick-up window. That means thata vehicle is considered “on-time” if itarrives at the pick-up location up to 30minutes past the scheduled time.EXAMPLE:• You have a pick-up scheduled for11:00AM• The vehicle is “on time” if it arrivesbetween 11:00AM and 11:30AM.If the vehicle arrives after the pick-upwindow, it is considered late.How Long Will the Driver WaitFor Me?The driver will wait at the pick-up location3 minutes for you. You must be at thescheduled pick-up location at the scheduledpick-up time or you may miss your ride andbe charged a rider No Show.NOTE: If a driver arrives early they must waituntil the scheduled pick up time and 3 moreminutes for you.How Do I Board the Vehicle?Drivers will offer assistance to you gettingon and off the vehicle but cannot physicallylift or pick you up. Most Access Servicevehicles have lifts, but some have ramps.8