English - Omnitrans

All riders are asked to show consideration toriders with service animals. They have theright to use Access Service.Standard ServiceReservations can be made up to seven (7)days in advance but no less than the daybefore the scheduled trip. Reservation hoursare daily, including holidays, from 8:00 AMto 5:00 PM. Standard Service, the primaryservice of Access Service, is required bythe ADA.Repeater/Subscription ServiceIf you have a recurring ride or rides on thesame day or days and times, and with thesame pick-up/drop-off address, you canrequest repeater service by contacting theAccess reservation line. If your request isapproved (please note that not all repeaterrequests may be approved) you will benotified of a start date within ten (10)business days of your request. After yourrepeater start date, Access will send a vehiclewithout your having to call in advance toschedule each ride.A repeater reservation cannot be changed; ifa new address or scheduled time is needed,a new repeater request must be made. If aone time change is needed to a repeater trip,the trip affected by the change will need tobe cancelled for that trip and you will need toschedule a standard service trip for yourone-time need.Rider ID CardsAll Omnitrans Access Service riders areissued a free identification card when theybecome eligible. Riders must show theirvalid Omnitrans Access Service ID to thedriver each time they board the Accessvehicle. If you lose your ID, please callOmnitrans customer service immediately at(909)379-7284. ID cards have a $5.00replacement fee.Do not allow anyone to use your OmnitransAccess ID card for any reason. If you do, youmay be suspended from Access Service.4