English - Omnitrans

Return trips should be scheduled for the latesttime you think you will be able to travel. If youare ready earlier than your scheduled pick-uptime, you may call to see if an earlier ride isavailable. If an earlier ride is not available,you will need to keep your original pick-uptime.Example:A rider goes to the doctor and does notknow what time they will be finished, so theyschedule their return trip for 4:00 PM. Theyare actually finished at the doctor and ready togo at 2:00PM. The rider can call to see if theycan get an earlier ride, but if they cannot, theywill need to keep their 4:00 PM ride home.Trips cannot be scheduled to have a vehiclewait for you to drop something off or picksomething up. You will need to schedule twoseparate trips.Drivers are not allowed to change dropoff locations or make intermediate stops,including fast food drive through.Trip SchedulingWhen you call to schedule an Access Servicetrip, please be prepared to provide thefollowing information in the following order:1. Last name, first name2. Requested pick up time and date3. Exact pick up address4. Exact drop off address5. Mobility device or service animal6. Total number of additional passengers(PCAs or companions) traveling includingany mobility device or service animal for theadditional passengers.IMPORTANT: When you make reservationsyou must specifically request a return tripto get a return trip. Return trips are notautomatically scheduled.You may book a maximum of six one-waytrips per telephone call, which may be for oneindividual, or multiple individuals.You may not request a specific type of vehicleexcept to accommodate a mobility device.Reminder: If you are on hold with AccessService, do not hang up. If you hang up andcall back, you will return to the end of thephone waiting line.6