English - Omnitrans

Changing or Canceling aScheduled Pick-upIf you want to request a change for a tripyou have already scheduled, please callthe reservations number. Access Serviceis not required to accommodate trip changerequests on the day of the trip.When you discover you cannot take ascheduled trip, call reservations immediatelyand cancel the trip. When canceling a trip,please be prepared to give the Reservationistyour name, address and scheduled pick-uptime.If you cancel your trip with less than one hournotice, or if you schedule a ride and do notshow up for the ride, you may be charged a“No Show”.Subscription trips that are cancelled for morethan 30 consecutive days or have excessivecancellations are subject to removal fromsubscription service.Rider No ShowsA rider No Show occurs when• You cancel a trip less than one hourbefore the scheduled pick-up time or• You do not show for a scheduled ridewithin 3 minutes of the driver arriving,as long as the driver arrived within your30-minute pick-up window.It is not a rider No Show if the driverarrives after the 30 minute pick-up windowregardless if you are there or call to cancelthe trip.If you are marked a No Show for greaterthan 7% of your total trips scheduled over afloating 6 month period, your eligibility maybe suspended. Written notice will be sent onrider No Shows.If the rider No Show is for a good cause and/or due to circumstances beyond your control,you may request that it be removed from yourrecord by calling Access Reservations toexplain the circumstances.Note: Riders also have the right to appealor dispute all No-Show decisions. Pleasecontact the Omnitrans Access Reservationsfor more details about rider No Shows.7