HP Indigo press 3050 - RTI Global Inc.

“We’ve evaluated all the relevant digitalsuppliers in the market. We chose HP, notjust because of the press, but because webelieve they are the right digital partner forFace’s future and enhance our existingset-up.”Bill Harding, Managing DirectorFace Creative Services, UKFull support and service – to get yougoing and keep you runningHP has implemented progressive new strategies thatyield the most rewarding customer experience in theindustry – one based on your preferences and measuredon the complete resolution of your needs and issues.That’s why HP’s new principles for “Total CustomerExperience” focus on the most important areas ofcustomer satisfaction: problem prevention, fast responsetimes, rapid, accurate problem resolution, seamlessinstallation and superior customer care.HP is also focused on providing the widest range offlexible and competitive price offerings. Every new HPIndigo press 3050 customer receives a valuable,informative welcome pack that includes businessdevelopment materials and colourful print samples. TheHP welcome pack, combined with on-site support, helpsyou ramp up quickly to full production. Plus, HP’s postinstallation services assure that you are operating atmaximum uptime and profitability.HP’s powerful global field organisation is second tonone in providing customer consultation, systemsimplementation, training and support.The HP commitment to customers is a support system thatincludes:Full setup and maintenance services:• Site preparationWorld class training• Operator training ranges from basic to advancedlevels.• Maintenance training teaches preventative and/orcorrective actions, and gives the operator skills toperform quicker problem resolution with the support ofthe Customer Support organisation.• Shortly after installation, the operators will receivesupport from the Implementation Team to ensure thatskills learned in the classroom are transferred to theproduction environment quickly during the ramp-upperiod. This ensures that the operator is confident inworking with the press, and is using the press to its fullpotential.• Visits to customer sites are designed to assessinfrastructure, technology and workflow, and create anindividualised plan for integrating the appropriateHP solution.Attractive financing options• Affordable packages for presses, software andinstallation services• Flexible terms of 36, 48 or 60-month contracts• Trade-up options and special programmes• Workflow setup• Remote diagnostics• On-site field service• Fast part delivery• Hotline help desks9