Kema Test of Power Transformer Family Day In ... - Siemens Pakistan

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CELL ON WHEELS (15m Self-Guyed Cell on Wheels) COM MN in Pakistan have designed and developed a local solution for COW’s (Cell on Wheels). This is a mobile solution which not only helps in providing temporary cellular imported solution. The 2 nd unique feature is the COW for outdoor equipment which is the first of its kind in Pakistan, again reducing cost of the unit. This is expected to coverage for cellular operators but also helps in quick deployment. Due to local design and fabrication the pricing is the most attractive part, which is approx half as compared to the equivalent of an increase the incoming new orders within next six months. POWER TRANSFORMER PASSES SHORT CIRCUIT TEST AT KEMA HOLLAND 31.5/40MVA, 132/11.5kV Power transformer for WAPDA under shortcircuit test preparations by KEMA Our 40 MVA, 132 kV Power Transformer passed the Short Circuit Test at KEMA Laboratory, Holland. This was great news for the entire team at Transformers. In a congratulatory message to the team of Mr Ishtiaque Ul Haq, Mr. Tariq Salam, Mr. Arif Hasan and Mr. Imran Qasim, the Executive Director PTD Mr.Mohammad Ilyas said that “I know when even 11 kV Distribution Transformer passes KEMA Test it is already a great achievement. Therefore getting 40 MVA, 132 kV Power Transformer passed is the greatest achievement of Design, Production and Quality people”. He said that inspite of the way this transformer was exposed to tough sea conditions and other hazards it is a testament to Smiling faces of WAPDA inspectors, KEMA test engineer and Siemens TR personnel after a successful test our workmanship that our Power Transformer passed the test. Mr.Ilyas said that he knew that there are only very few companies today in the world who can confirm that their 40 MVA, 132 kV Power Transformer is KEMA tested and we are one of the few. He conveyed his very best wishes and very best regards to the team and their staff. MESSAGE FROM THE MD On hearing the news of this great accomplishment the MD sent the following message The MD would like to congratulate you and the entire team of TR in achieving another great landmark. This is indeed a true reflection of dedication, professionalism and untiring team effort in accomplishing this milestone. Thank you all for making us so very proud. Please keep it up and remember "Every success only buys an admission ticket to a more difficult problem". ACQUISITION OF CTI BY SIEMENS PAKISTAN Siemens Pakistan acquired 53% Shareholding of PTCL in Carrier Telephone Industries (Private) Limited (CTI) through privatization policy of Government of Pakistan on 8th November, 2005. Accordingly the Managerial Control has been transferred to Siemens Pakistan Engineering Co. Ltd on 9th December, 2005. CTI was established in 1969, as a joint venture between Pakistan Telecommunication Company Limited (the then T&T Department) and Siemens AG with the following shareholding:- a) 53% Ordinary Shares held by the T&T Department. b) 47% Cumulative Preference Shares held by Siemens AG, Germany. The Company is engaged in manufacture of long distance telecom equipment i.e. carrier multiplex equipment, digital system along with analog system and computer equipment. The acquisition of CTI is a major milestone achieved by Siemens in Pakistan, ensuring a stronger base in Pakistan and also aligned with our motto of “Global Resources with Local Presence”. CTI also holds a wholly owned subsidiary, Informage Softwares (Private) Limited. This company provides software solutions in the market. This is under the process of merger with CTI and hopefully the merger will be completed by the end of 2006. To run the business operation and align the business process of CTI in accordance with Siemens policies and guidelines, the management appointed Mr. Syed Asadullah as MD and Mr. Tahir Javed as CFO of the Company. The two report to the Board of directors consisting of Mr. Parvez Iftikhar (Chairman), Mr. Gerhard Wilcke, Mr. Uebach and Mr. Thalhammer. This is a temporary arrangement and will continue till complete merger of CTI in Siemens – expected in the first half of 2007. All the offices of Siemens Pakistan in Islamabad are also being moved to CTI premises under a phased program. SOME FAMOUS INVENTIONS WE TAKE FOR GRANTED HOW ABOUT COFFEE ! The story goes that an Arab named Khalid was tending his goats in the Kaffa region of southern Ethiopia, when he noticed his animals became livelier after eating a certain berry. He boiled the berries to make the first coffee. Certainly the first record of the drink is of beans exported from Ethiopia to Yemen where Sufis drank it to stay awake all night to pray on special occasions. By the late 15th century it had arrived in Mecca and Turkey from where it made its way to Venice in 1645. It was brought to England in 1650 by a Turk named Pasqua Rosee who opened the first coffee house in Lombard Street in the City of London. The Arabic qahwa became the Turkish kahve then the Italian caff? and then English coffee. LIKE TAKING PICTURES ? The ancient Greeks thought our eyes emitted rays, like a laser, which enabled us to see. The first person to realise that light enters the eye, rather than leaving it, was the 10th-century mathematician, astronomer and physicist Ibn al- Haitham. He invented the first pin-hole camera after noticing the way light came through a hole in window shutters. The smaller the hole, the better the picture, he 17 18 PTD H 2/7 (Asia Australia) Head Mr., Joachim Volk and Mr. Ewald Guethlein, visited BU TD’s DEWA Project office in Dubai. Present at this occasion was Mr. Naveed I Ansari of Central Audit and the BU TD DEWA Project Team. worked out, and set up the first Camera Obscura (from the Arab word qamara for a dark or private room). He is also credited with being the first man to shift physics from a philosophical activity to an experimental one. WHAT IS A BATH WITHOUT SOAP AND SHAMPOO The ancient Egyptians had soap of a kind, as did the Romans who used it more as a pomade. But it was the Arabs who combined vegetable oils with sodium hydroxide and aromatics such as thyme oil. Shampoo was introduced to England by an immigrant who opened Mahomed's Indian Vapour Baths on Brighton seafront in 1759 and was appointed Shampooing Surgeon to Kings George IV and William IV. SIEMENS KI DUNYA Mr. Zia Ul Islam Zuberi Editor Editorial Board Mr. Sohail Wajahat H. Siddiqui Chairman Members Mr. Gerhard Wilcke Mr. Mohammad Ilyas Major A. A. Zuberi
SPECIAL REPORT SIEMENS PAKISTAN INDUSTRIAL SUPPORT AND SERVICES CALL CENTRE Business Propagation with Standardization requires Customer satisfaction, which is a major concern for progressive organizations as it plays a critical role in the growth and profitability of a company. To generate operating Surplus (cash flow & profit) and to retain customers, an organization must be able to satisfy them and be readily available to provide the right solutions and services at the right time. Customer Satisfaction is the key to Market share & pocket share and it comes from satisfying two levels of needs: l Needs for products & services l Needs for relationship (Consistent positive experience) Siemens Pakistan management which Call Centre implementation team with Mr.Munawar and Mr.Sabahat To meet this level of Quality, Siemens Hipath 3000 is selected which offers flexible migration from conventional communications systems to an IP-based Multimedia Communication Platform. The system has numerous enhanced functions that make communication more modern and efficient. has always been pushing special focus on Customer Relationship Management (CRM), achieved a milestone in Siemens history by establishing a State-of-the-art Call Centre “Siemens Pakistan Industrial Support and Services Call Centre” which is now operational & will prove to be a four fold for Siemens’ performance in the Business World. ISP division has taken an initiative to develop the Call Centre in order to provide our best services with minimum response time, as well as to maintain our competitiveness in the market; this has now been recognized by higher management. Besides that other divisions and their respective BU’s are interested in having their respective agents present also. To meet this level of Quality, Siemens Hipath 3000 is selected which offers flexible migration from conventional communications systems to an IP-based Multimedia Communication Platform. The system has numerous enhanced functions that make communication more modern and efficient. Systematic approach needs care & superb quality, likewise our superior voice quality with advance functions play significant role in the strategic and functional levels. Siemens established the Agents Handling Calls at Call Centre by: Rehan Nabi OLM The call centre has a Complaint Management System for complete tracking and monitoring of our Calls and Complaints running through our Call Centre. This system also has a customized CRM solution which keeps complete track of our calls and to whom the jobs are assigned and what are the results. first goal of call centre performance to provide sufficient access & minimize customer wait time. Our Call Centre provides multiple ways for customers to interact with the call agents; customers can make a direct call or can send e-mail messages, while the agents can call back the customers or send a reply by e-mail regarding the customer query / problem. The call centre has a Complaint Management System for complete tracking and monitoring of our Calls and Complaints running through our Call Centre. This system also has a customized CRM solution which keeps complete track of our calls and to whom the jobs are assigned and what are the results. All enquiries concerned to sales and service can be kept track of by their respective BU Managers. Managers can keep a strong vigilance on their team on who handled the calls enquiries once logged on Call Centre. Trained customer service agents shall handle the calls and provide the customers with the following services: l Facilitate customers about Siemens products and services l Industrial Solution and Services l Customer E-mail handling l Customer complaint handling l Keep customer updated Call Centre Implementation Team Siemens Pakistan was awarded shield for the best practices in OHS (Occupational Health & Safety) during a Seminar on the International Safety & Health Day on April 28, 2006. The shield was awarded by EFP (Employers’ Federation of Pakistan) in collaboration with ILO (International Labour Organization) and UNAIDS. Mr. Mansoor Iqbal Khan, General Manager, Corporate We believe that the Targeted Service level therefore means the optimal level of business, thus the eternal balancing & optimization act between Customer satisfaction & cost. Auxiliary advice of our Experts is always ready in pressure situations. They provide assistance with the following: l Fault Elimination of Electrical and Automation Equipment l On-Call Services l Energy Management l HT / LT Motor & Alternator Repairs l Calibration and Repair Services l Spare parts Management l Supply of Instruments & Tools To provide specialized support and assistance round the clock via a telephone- 24 hours a day, 7 days a week in the shortest possible time imperatively we have established direct lines of communication between our specialists and the customer company’s technical personnel and equipment. In this way we can detect faults and the cause thereof, ensuring the faults to be rectified. Siemens Pakistan is dedicated to serving its customers. The establishment of this call centre will go a long way in cementing the already strong ties between Siemens Pakistan and its SIEMENS RECEIVES BEST PRACTICES SHIELD IN OCCUPATIONAL HEALTH & SAFETY Mr.Mansoor Iqbal receiving the award from Mr.Malik Asif Hayat Federal Secretary for Labour, Manpower and overseas Pakistanis. Quality Management Systems received this shield on behalf of Siemens Pakistan from the Chief Guest, Mr. Malik Asif Hayat, Federal Secretary for Labour, Manpower & Overseas Pakistanis. Other distinguished guests included Mr. Ashraf W. Tabani, President EFP, Mr. Donglin Li, Director ILO – Islamabad & Dr. Aldo Landi, Representative UNAIDS Pakistan. Mr.Mansoor Iqbal with QMS team, Mr.Rizwan Ahmed and Ms.Tayyaba 19 20 For Industrial Support and Services customers, thus mutually benefiting both parties. CALL CENTRE BENEFITS TO CUSTOMERS l 24 / 7 availability l Easy access to services l Efficient call handling l Guaranteed performance levels l We take ownership of your problem l Easy status monitoring l Proactive service quality assessment
Page 1 and 2: Event: Family Day In Islamabad Spec
Page 3 and 4: HIPATH BIZIP EARNS THE “BEST OF C
Page 5 and 6: The silver Jubilees of our Managing
Page 7 and 8: workshop “PORTFOLIO DRIVEN PERFOR
Page 9: FULL TEXT OF SPEECH OF MD AT ANNUAL
Page 14 and 15: SIEMENS FAMILY DAY STALLS WINNERS O
Page 16 and 17: OVER BY ROCKET SCIENTIST TELENOR PR
Page 18 and 19: Siemens has remained and strives to
Page 20 and 21: FAREWELL PARTY FOR MR. NAZEER AHMED

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