Lightspeed Research PowerPoint Template

Cardholders Receiving Changes in Terms• Over the past several months, cardholders have been receiving a steady stream of creditcard change-in-terms notifications.Trended Receipt of Changes in Terms Notification*Among Respondents with One or More Cards from Each IssuerIssuerJuly2009August2009September2009October2009November2009December2009January2010February2010American Express 17% 16% 20% 13% 11% 14% 11% 10%Bank of America 41% 15% 17% 15% 15% 15% 21% 20%Capital One 34% 14% 15% 15% 15% 14% 16% 20%Chase 38% 19% 19% 19% 20% 21% 19% 23%Citi 27% 14% 16% 14% 16% 21% 18% 17%Discover 22% 8% 11% 17% 16% 12% 11% 12%HSBC 24% 9% 13% 22% 22% 18% 27% 24%US Bank 20% 10% 11% 10% 12% 11% 11% 14%*What type of credit card did you receive a Change In Terms Notification for?Copyright © 2010 Lightspeed Research. Proprietary and Confidential. All rights reserved. 19