MBU Informe Anual 2009 Ingles24may10:maquetaci..n 1

Awards and
Acknowledgements
Mercantil Banco Universal received various
recognitions in 2009 from internationally prestigious institutions and publications.
• In February, Global Finance magazine awarded Mercantil Banco Universal its “World’s Best
Trade Finance Providers 2009” prize for Venezuela. This prize acknowledges the financial
institutions that have the highest volume of transactions, range of global coverage,
customer services, competitiveness in prices and technological innovation in the world.
• In March 2009, for the fourth time running, the Great Place to Work® Institute ranked
Mercantil Banco Universal among the best 20 companies to work for in Venezuela. It was
also the financial institution with the best workplace environment. Different national and
multinational companies took part in the survey conducted by the Great Place to Work®
Institute.
• In July, Mercantil Banco Universal was acknowledged by Global Finance magazine as the
Best Consumer Internet Bank in Venezuela. This result was obtained thanks to the strategic
strength of its Online Banking, the benefits it offers customers, and deposits by the new
users of the Online Banking service.
• In July, Dinero magazine ranked Mercantil Banco Universal as the bank preferred by
executives to handle their main accounts, according to the results of a survey of 289
executives from different professions in Venezuela’s main cities.
• In October, in Mercantil Banco Universal’s annual follow up of the audit conducted in
accordance with ISO 9001:2008, the Venezuelan Standardization and Quality Certification
Institute (Fondonorma) ratified the certification of the bank’s lines of services and granted
a new one, bringing the total number of lines of service certified in 2009 to ten. The ten
certified lines of service are: CAM, Online Banking, Home delivery of checkbooks, Préstame
instant loans, corporate client securities, Teller Line, Promissory Notes for businesses, ATM
network, credit cards and Employee Trust.
• In November, Global Finance magazine recognized Mercantil Banco Universal, for the
second year running, as the "World´s Best Foreign Exchange Bank” in Venezuela.
• In its December 2009 edition, The Banker chose Mercantil Banco Universal as the: Best
Bank in Venezuela in 2009 thanks to its outstanding financial results. The magazine
emphasized the high profit yield maintained by Mercantil Banco Universal, characterized
by its sound organizational structure, optimum risk management and adequate level of
capitalization. The Banker highlighted the creation of the new "Mercantil's Ally" network of
service points which provide banking services and innovative products to sectors of the
population where there was no banking presence.
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Mercantil Banco Universal