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ISSUES WITH CREDENTIALSProblem 3: The Terminal Services Configuration tool is running with local account credentials.Licensing Diagnosis will not be able to discover domain or forest license servers automaticallyand the Total Number of TS client access licenses available value may be inaccurate.Resolution 3: For best results with Licensing Diagnosis, use the Terminal Services Configurationtool with domain account credentials.Problem 4: To identify possible licensing issues, administrator credentials for license server are required.Resolution 4: Provide administrator credentials for the Terminal Services license server. Toprovide credentials use the ‘Provide Credentials' action item in the action pane for LicensingDiagnosis.ISSUES WITH CONFIGURATIONProblem 5: License server cannot issue TS CALs to the terminal server becauseof a version incompatibility.Resolution 5: Check that the version of the license server supports issuing TS CALs to theterminal server. The license server must be running the same (or a more recent) version of theoperating system as the terminal server. You might need to upgrade your license server to anappropriate operating system or install a new license server with the appropriate operatingsystem.Problem 6: License server is not activated.Resolution 6: Use TS Licensing Manager to activate and install TS CALs on the license server. TSLicensing manager may be launched using the ‘Start TS Licensing manager' action item availablein the action pane for the Licensing Diagnosis tool.Problem 7: License server cannot issue TS CALs to the terminal server becausethe "License server security group" Group Policy setting is enabled.Resolution 7: Add the computer account for the terminal server to the Terminal ServerComputers group on the license server.Problem 8: The licensing mode for the terminal server is not configured.Resolution 8: Set the licensing mode on the terminal server to either Per User or Per Device byusing Terminal Services Configuration tool. Use TS Licensing Manager to install thecorresponding TS CALs on the license server.18 | P a g e
Problem 9: The terminal server is in licensing mode, but license server does not have any TS CALsinstalled.Resolution 9: Use TS Licensing Manager to install the appropriate TS CALs on the license server.If the license server has installed licenses of the other mode, changing the licensing mode forthe terminal server may also resolve the issue. To change the licensing mode, use the TerminalServices Configuration tool.Problem 10: The terminal server is in licensing mode, but licenseserver does not have any TSCALs available. (Note: The license server may have CALs installed but these CALs are currentlynot available for issuance.)Resolution 10: Use TS Licensing Manager to install the appropriate TS CALs on the licenseserver. TS Licensing manager may be launched using the ‘Start TS Licensing manager' actionitem available in the action pane for Licensing Diagnosis tool.19 | P a g e
Page 6 and 7: License Database FilesChanges to da
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