cosa - Finance Department

User Manual for COSAChapter – 17 Troubleshooting Tips1. Issue: I cannot login. Error message shows: "Wrong User Id/Password! PleaseTry Again”.Answer: Error message indicates that an incorrect Logon ID and/or passwordwere entered. Please verify that the correct Logon ID and password wereentered. The password is case sensitive. Make sure you have completed theregistration process.2. Issue: "Wrong User Id./Password! Please Try Again” message is displayedsometime.Answer : Please Ensure that Caps Lock is not On. The user id andpassword is case sensitive.3. Issue: After Clicking the Print Icon, the printing of the document can not bestarted.Answer : Please Ensure that the Printer device is correctly connected.4. Issue: While Taking the printout of the IP/NOC ,the format of the documentis distorted.Answer : Please follow the following Steps:--COSANational Informatics Centre Page 271 of 277