Railroad Medicare Brochure (PDF,2654KB) - Palmetto GBA

Augusta Operation first opened its doorsin 1976, working with Railroad Medicare.Since that time the Railroad Medicare contracthas been serviced by smart, dedicated people,driven by a passion to succeed. It is that passion thathas made the Augusta Operation successful, allowingus to exceed the expectations we set year after year.For over 34 years, the Augusta Operation has beencommitted to serving Railroad Medicare beneficiariesand their associated providers with the quality anddiligence they deserve.In September 2000, Palmetto GBA was selected bythe Railroad Retirement Board to carry on the traditionof excellence set by the Augusta Operation. Thisyear, Palmetto GBA will be celebrating its 10th year ofservice to Railroad Medicare beneficiaries. PalmettoGBA’s service over the last decade has been filled withoutstanding performance, creating an exceptionaltrack record – it is on this foundation that we will continueto strengthen customer confidence and loyalty.The Augusta Operation has demonstrated its commitmentto quality and innovations over the last 34 yearsand the past year has been no exception. In 2009,numerous innovations and process improvementsstrengthened the quality of our service and led togreater efficiencies and cost savings. We are highlightingthe accomplishments of the Augusta Operationin 2009 and offering a glimpse into where we areheaded. As we travel through 2010, we look forwardto continuing our tradition of excellence by searchingfor new and more efficient means to improve the waywe conduct business. We look forward to furtheringour partnership with the Railroad Retirement Boardand continuing to serve Railroad Beneficiaries andtheir Medicare providers.Gina JenkinsSenior Director, Augusta OperationsRRB Project ManagerCompany OverviewPalmetto GBA provides contact center, technical and administrativeservices to the Centers for Medicare & Medicaid Services(CMS) and the Railroad Retirement Board (RRB), serving Medicarebeneficiaries and Medicare providers. As the largest and mostdiverse Medicare contractor in the nation, Palmetto GBA is areliable, long-term and innovative business partner.The Palmetto GBA Augusta Operation, located in Augusta,Georgia, is the national Railroad Medicare Part B carrier.We are contracted by the Railroad Retirement Board (RRB),an independent federal agency, which administers medicarecoverage and benefit payments for railroad workers under theSocial Security Act.In 2009, the Augusta Operation processed 10,717, 793 Medicareclaims and paid more than $907,326,500 in benefits for RRBMedicare. Currently serving over 600,000 Railroad Medicarebeneficiaries in all 50 states, Palmetto GBA continues to developinnovative solutions for the business and customer serviceaspects of the Railroad Medicare program.Palmetto GBA’s tenure administering Medicare benefits for theRRB has earned us a reputation for excellence. We are committedto continually challenging our processes and systems and strivingto identify operational improvements that will increase customersatisfaction, product and service performance and efficiency.23