Novita Research Report - 2004 to 2007 - Novita Children's Services

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40Project titleContributorsSummaryMethodResultsEvaluation of ‘The Programs Project’ – the restructuring of client services at NovitaDr Parimala Raghavendra, Margarita Tsiros, Wendy Wake-Dyster, Ivan Lawton, TerryLyonsIn 2004, Novita’s Client Services Division decided to review the current service delivery modeland structure in preference to the implementation of entry point waiting lists. The aim of thePrograms Project (PP) is to develop and implement a model of service delivery based on theLife Need’s Model (King et al, 2002). This model is a developmental, socio-ecological modelwith a community focus on service provision that incorporates a trans-disciplinary servicedelivery model (common goal and the way of viewing the service) that addresses transitionsand age-specific needs.Since the PP is a major undertaking for Novita, evaluation of such an undertaking is vitalto investigate whether the PP goals are achieved and examine the short-term impact of theimplementation of major changes in service delivery. The aim of the current project wasto conduct a ‘snapshot’ evaluation of Novita services to serve as a basis for comparisonfollowing the implementation of PP. Client demand management, transition from earlyintervention services to school and transition from Novita services into adult services werethe focus.Focus group and interview data was captured from Novita’s Therapy Services and FamilySupport Services staff, teachers, parents and staff from agencies that provide servicesto adults with disabilities. Novita staff were asked about their perceptions of client-relateddemand and the strategies they implement to manage demand for services. Novita staff,teachers, parents and staff from adult agencies were asked about their perceptions of twokey transition points (from early intervention to school, and from Novita to adult services),and to identify challenges, benefits and areas for improvement. Quantitative data includedsummary statistics relating to provision of client services, client satisfaction questionnaires(completed by parents) and auditing of written reference materials available to staff. Thebaseline information was collected from December 2006 until August 2007. The aim is tocollect similar information post-implementation of PP in two years time.Overall, parents, teachers and Novita staff felt that Novita provided a high quality service inrelation to supporting the transition of clients from kindergarten/early intervention to school.Both parents and teachers highlighted the change of therapists/team at the time the childcommenced school as an area for improvement.The feedback from parents and Novita staff indicated that the transition from Novita to adultservices was done poorly by Novita, and there was much inconsistency and confusion on thepart of the staff and families. Feedback from adult agencies was positive only when FamilySupport Staff had taken on a key role in the transition. Some of the recommendations wereto start transition process when the client is aged 15.5 or 16 years, a key worker to coordinatethe transition and steps to improve inter-agency communication.Therapy staff appreciated the autonomy and flexibility in managing their clients and theclient-centered team approach. However they thought that their workload was increasingand were frustrated with reduced time to plan ahead. Family Support Staff had better clientmanagement strategies in place which seemed to help them address the workload. Twoof the recommendations were strategies to reduce inefficiencies in work practices and thedevelopment of tools to assist workload prioritisation.The final report is being prepared and findings will be considered in the implementation ofPP.
41ImplicationsStatusReferencesFor clients and services – the baseline phase has given an opportunity to provide input intodevelopment and implementation of PP.OngoingKing GA, Tucker M, Baldwin P, Lowry K, La porta J and Martens L (2002), A Life Needs Model of Service Delivery:Services to Support Community Participation and Quality of Life for Children and Youth with Disabilities, Journal ofPhysical and Occupational Therapy in Pediatrics, 22, 58-77Project titleContributorsSummaryPlanning for tomorrow: Service provision for children and adolescents with acquiredbrain injuryAnita Smith, Lisa Quinn (Flinders University), June EyNovita has a newly established, specialised service for clients with a medical diagnosis ofacquired brain injury (ABI). Until recently, services to this population had been developedand delivered based on individual client requests or needs, by staff that linked themselves toexternal service providers when necessary.The purpose of this project is to identify a best practice approach to service provisionfor young people with ABI and their families. It is expected that current supports andinterventions that are effective and valued by participants will be highlighted, while anygaps, inconsistencies and areas of need will be brought to the fore. There is a need toevaluate services most important to young people with ABI to transition from adolescence toadulthood.The results are essential for future planning in the development and delivery of new servicemodels to this client group.MethodResultsImplicationsA 30 item paper questionnaire was mailed to participants aged 16 to 18 years who werecurrent clients of Novita’s Family Support Services division, with a medical diagnosis ofABI. The questionnaire sought information around employment, study/education, financialsupport, living arrangements, social activities and services accessed/required. With parentalconsent, a follow-up telephone interview was conducted, enabling expansion on responsesprovided in the paper questionnaire.Of the 27 questionnaires mailed out, 16 were completed and returned (59.26%). A further twoparticipants made contact to say that they would not be participating for individual reasons.The results are being analysed.For clients – the continuation of best practice service delivery.For services – the identification of gaps in services leading to improving service delivery tochildren with ABI and their families.StatusOngoing
Page 1 and 2: Research Report2004-2007Connecting
Page 3 and 4: Welcome to Research at NovitaWelcom
Page 8 and 9: List of project summariesProject ti
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Page 28 and 29: 28MethodA quasi-experimental design
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Page 58 and 59: 58ImplicationsStatusThe project was
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Page 78 and 79: 78ImplicationsThe ongoing use and i
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Page 82 and 83: 82Other refereed publicationsNguyen
Page 84 and 85: 84Australian Group on Severe Commun
Page 86 and 87: 86Mobility 2005, Exeter, UK• Outc
Page 88 and 89: 88Grants and awards received*Novita
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902005 Australian and New Zealand A
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Head Office171 Days RoadRegency Par
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