Analisi - knowledge management case studies - Aetnanet

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• Moderator • Global Coordinator • Subject Focal Point • Local Coordinator • Appraisal system Processes • Best Practice Transfer • Moderation ICT • Knowledge bases • Alta Vista Forum Support structure The supportive structure put in place for the knowledge infrastructure includes: • Technology consultants • New Ways of Working consultants CIBIT 30 analisi-KM case studies.doc - 25/5/99
Detailed description Abstract The multinational Royal Dutch/Shell group of Companies operates in 130 places around the world. Larger oil companies, like Shell, can be sub-divided into upstream and downstream parts. This case study is about the upstream part, the operating companies that explore oilfields and produce crude oil for the market. The world of upstream operating companies is a world of taking high risks and gaining high rewards, they work opportunity driven. Shell Exploration & Production saw knowledge management initiatives generate successes in enterprises around them and started piloting with knowledge management themselves. A group of consultants, of the Exploration & Production service company, called New Ways of Working took the initiative for starting common interest networks within individual exploration and production disciplines like engineering, corrosion and petrophysics across the globe. This lead to 60 common interest networks within Shell worldwide. The members of a community help eachother by sharing insights and experiences. Shell has indications that for every dollar it invests in a community, it gains 10 dollars and for every hour invested it gains 7 hours in return. Situation scanning History of Shell The Royal Dutch/Shell Group of Companies has grown out of an alliance made in 1907 between Royal Dutch Petroleum Company and the ‘Shell’ Transport and Trading Company p.l.c., by which the two companies agreed to merge their interests on a 60:40 (Netherlands:United Kingdom) basis while keeping their separate identities. About Shell Royal Dutch/Shell Group of Companies operates in more than 130 countries around the world, the companies of the Royal Dutch/Shell Group are engaged in the core businesses of Exploration & Production, Oil Products, Chemicals, Downstream gas and power generation and Renewables. This case study is situated at Shell International Exploration and Production. The organisational chart depicted below shows its two major departments: Research and Technical Services (a service company) and Operating Units (an operating company). CIBIT 31 analisi-KM case studies.doc - 25/5/99
Page 1 and 2: Progetto : Edizione finale: 4 - La
Page 3 and 4: Introduction This report covers the
Page 5 and 6: Case study structure Introduction I
Page 7 and 8: Organisational goals Knowledge mana
Page 9 and 10: Public Sector Swedish Ministry of E
Page 11 and 12: UK Ministry of Education Organisati
Page 13 and 14: Dutch Ministry of Education Organis
Page 15 and 16: American Memory Organisational goal
Page 17 and 18: Knowledge infrastructure The knowle
Page 19 and 20: Outside the UK, BT’s strategy is
Page 21 and 22: This doesn’t mean that other unit
Page 23 and 24: Future Now considered by many to be
Page 25 and 26: • Evaluate knowledge management:
Page 27 and 28: Evaluation Results At the moment Br
Page 29: Shell Organisational goals Based on
Page 33 and 34: leverage of technology, research, s
Page 35 and 36: triggered by the reputation contrib
Page 37 and 38: already available, solicit suggesti
Page 39 and 40: Processes Best Practice Transfer In
Page 41 and 42: Later, in January 1998, they tried
Page 43 and 44: the solution is not available yet.
Page 45 and 46: enable more and better knowledge sh
Page 47 and 48: larger networks have a fulltime mod
Page 49 and 50: Appraisal system People do get reco
Page 51 and 52: Web based tool, called AltaVista Fo
Page 53 and 54: ICT Different technologies are used
Page 59 and 60: Organisational structure and HRM Co
Page 61 and 62: larger networks have a fulltime mod
Page 63 and 64: In larger, globally operating, netw
Page 65 and 66: people are able to see these tangib
Page 67 and 68: • Comparing individual Shell comp
Page 69 and 70: eorganisation of an Amsterdam based
Page 71 and 72: solution in the database and therfo
Page 73 and 74: this team, e.g. all the Production
Page 75 and 76: the ambassador and marketeer of the
Page 77 and 78: within the community of the (person
Page 79 and 80: plate!”). The way to overcome the
Page 81 and 82:
globe and as such combines a number
Page 83 and 84:
process have their formal networks
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example for a more risky groups, an
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Evaluation Shell did not attach a c
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Volkswagen AG Based on interview wi
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Detailed description Abstract Volks
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Group's new A-class platform. With
Page 95 and 96:
Events for top managers In the firs
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References • Presentation materia
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Part II: public sector case studies
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ICT • Website ‘Schoolnet’ ser
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Eventually this lead to the situati
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National Agency for Education, Invo
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• Subsidising knowledge sharing b
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Detailed description Abstract Situa
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(3)Transferring knowledge Many init
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References Interviewees government
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UK Ministery of Education Organisat
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Processes • Not every process has
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Detailed description Abstract On 6
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National Grid for Learning challeng
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own employability this is not wante
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• A means of supporting and strea
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• School, college-based projects
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Not everybody is satisfied with thi
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• Training in education managemen
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• Department of Education and Emp
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Support structure At this moment th
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Together, the secondary vocational
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that they experiment with ICT. Only
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A large number of demonstration and
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Applied methods No specific existin
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BVEnet, but this has to be broadene
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US Army Organisational goals Based
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Detailed description Abstract The U
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o Foster bottom-up innovation and s
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The process called Career Field Des
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This architecture provides the army
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References • www.army.mil • www
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NDL is the larger whole in which th
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Congress's standards of quality. Di
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activity. The success of the pilot
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groups: interoperability, metadata,
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system, users can access digital li
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NDL Statement An NDL statement is a
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LOC Web site is decentralized, no s
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Annex: case study long lists Privat
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24. Ford Motor Corporation ?EK ? ?
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46. Nortel Networks Web-based knowl
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Remarks: 1. The required column ‘
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81. UCLA base : USA area : worldwid
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